I applied through an employee referral. The process took 3 months. I interviewed at USAA (San Antonio, TX) in Jan 2016
Interview
Very easy and relaxed. Simple HR phone interview to ensure you accept the basics of rhe job and the salary. Then a one on one hiring manager interview on campus. The hiring manager only asked me a total of 4 questions, each of which was situation/behavioral. There was plenty of discussion about the position. Interview was about 45 minutes.
Interview questions [1]
Question 1
How do you handle an irate customer and calm them down? Name a time when you made a decision and the outcome was not what you expected....how did you handle that? Etc.
Had a phone interview and in person interview. The in person had one person face to face and another on speaker phone. Typical interview questions. Did require a pre-screen after phone interview for typing speed.
Interview questions [1]
Question 1
Tell us a time when you gave or witnessed great customer service
I applied online. The process took 2 weeks. I interviewed at USAA
Interview
Applied online
Was called for phone interview-pretty easy went over the position and pay and was asked 2 STARS questions
Then was scheduled for Skype interview with 2 managers- took about 45 minutes and again was asked about 3-4 STARS questions
I was called about 2 days later for job offer
Interview questions [1]
Question 1
Describe a time when you had to deal with a difficult customer
