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USAA Reviews
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Full-timePart-timeApprove of CEO
Stuart Parker
846 Ratings
Pros
"Work-life balance is the best I've seen" (in 146 reviews)
"Great company with great benefits" (in 463 reviews)
Cons
"The call center environment can bring stress when it is super busy" (in 313 reviews)
"Work life balance is a little lacking" (in 75 reviews)
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"Financial Advisor"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at USAA full-time (More than 5 years)
Pros
Great company with great culture, growth opportunities, work life balance, and benefits package.
Cons
Nothing but good things to say.
Advice to Management
Keep doing what your doing!
USAA 2018-10-14 04:27 PDT![USAA Logo]()
"Member solution specialist"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at USAA full-time (More than a year)
Pros
Great pay. Great benefits. Great management and training. Amazing paid time off. Everything you need right there on campus.
Cons
Hard to get weekends off. Call center can be stressful with back to back calls.
USAA 2018-10-12 14:59 PDT![USAA Logo]()
"IT Engineer"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at USAA full-time (Less than a year)
Pros
They were awesome to work with. The company culture is very motivating, management was well structured and knowledgeable. Benefits and compensation were incredible, along with the general company attitude.
Cons
It is very distracting to work in the main campus since there are so many other fun things to do. In general, people do own up to their responsibilities.
USAA 2018-10-11 14:30 PDT![USAA Logo]()
"Loan Officer"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Approves of CEOI worked at USAA full-time
Pros
Great Benefits
Paid Schooling
Holidays off- in MortgageCons
Managers decide individually if they allow you to have time off. One manager might allow for circumstances that another might not.
Have to work evenings and weekends when new and it’s hard to get your schedule changed- again manager decidesUSAA 2018-10-10 18:40 PDT![USAA Logo]()
"Fraud Detection Specialist"
StarStarStarStarStar- Work/Life Balance
I have been working at USAA full-time
Pros
Work @ home opportunities available
Cons
I've experienced no cons as of yet
USAA 2018-10-07 21:51 PDT![USAA Logo]()
"Financial Advisor"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than a year)
Pros
Supportive, flexible management. Lots of time off. Managers that are great coaches and really prioritize developing their employees and making them better advisors. Upper management is very open and easy to speak to. They always ask for feedback and take action on it as soon as possible. You also get to advise members on a wide range of financial products, such as life insurance, mutual funds, managed portfolios, annuities, etc.
Cons
No commissions. You only receive a base salary, which can be a pro if times are somewhat leaner. You're also being fed warm leads by other departments. Sometimes they're good leads, often they're...bizarre. E.g. People trying to pay their bill on an auto policy will sometimes get transferred to you even though they're not interested in talking about retirement or investments.
Advice to Management
Hire more managers and advisors. Give the service reps more training on which leads to transfer and which ones to skip.
USAA 2018-10-03 20:58 PDT![USAA Logo]()
"BI Adjuster"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNegative OutlookNo opinion of CEOI have been working at USAA full-time
Pros
Great benefits. Best culture in the industry.
Cons
Compensation does not compete with industry. Limited advancement.
USAA 2018-10-04 05:14 PDTHelpful (1)
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"Not what they used to be."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at USAA full-time (More than 3 years)
Pros
You could possibly work from home .
Cons
As soon as the CEO left a few years ago, it has been downhill from there for this company because of the new CEO. They only care about numbers and not the employees. They try to sugarcoat it with numbers as well as new performance guidelines, which are completely ridiculous.
Advice to Management
Get your old CEO back, because he truly cared about the company and culture.
USAA 2018-10-16 15:59 PDT![USAA Logo]()
"Customer Orientation in a Mission"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsI worked at USAA full-time (More than 8 years)
Pros
The mission is inspirational and it is brought to life daily by employees across all levels.
Cons
Limited opportunities forleadership lateral moves to other lines of business.
Advice to Management
Continue the mission focus!
USAA 2018-10-01 09:57 PDT![USAA Logo]()
"USAA review"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at USAA full-time (More than a year)
Pros
Assistance and tools provided. Great benefits
Cons
The large workload made it difficult to enjoy the job and how you were helping the members
Advice to Management
Balance workload better
USAA 2018-10-01 20:20 PDT
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