USAA Reviews

Updated Jul 7, 2022

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Found 4,990 of over 5,421 reviews

3.6
62%
Recommend to a Friend
68%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
971 Ratings
Pros
  • "Great benefits & supportive company culture(in 759 reviews)

  • "USAA is a great company to work for(in 381 reviews)

  • Cons
  • "USAA has talented engineers but I'd say the majority are just getting by skill-wise(in 410 reviews)

  • "lost of work which might impact work life balance(in 153 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    What people are saying about USAA

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    Ratings by Demographics

    This rating reflects the overall rating of USAA and is not affected by filters.

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    1. 4.0
      Current Employee, more than 3 years
      Featured Review

      Great company, Great Benefits, Great Culture

      Jul 9, 2021 - Senior Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      USAA is one of the best employers in the world. You can work here your entire career and retire nicely with the benefits. - best retirement benefits (3% pension + 8% match to 4% contribution … yeah you read that right). - great pay and bonus structure - great work/life balance

      Cons

      The tech side can feel slow paced compared to the industry. USAA allows you to dive deep on your technology, but not wide enough to have a lot of context on the entire tech stack. Pay is great but lagging in the industry. USAA is pretty good about keeping up with this though.

      Continue reading
      34 people found this review helpful

      USAA Response

      Thank you for your feedback. USAA takes pride in our core values of Service, Honesty, Loyalty and Integrity. We continue to invest resources and time to explore how we can ensure our employees are satisfied with their jobs and benefits. Technology: In the fast-paced technology race, we continue to examine new capabilities and investments in tech that will improve employee and member experiences. Pay Structures: HR does an annual compensation competitive market analysis for all jobs to ensure our compensation ranges are competitive in the market which allows us to attract and retain diverse talent. Thank you for all that you do.

    2. 5.0
      Current Employee

      Love it

      Mar 27, 2021 - ITSM Specialist in Vancouver, BC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      easy to manage but love it

      Cons

      too much time to put in

      Be the first to find this review helpful
    3. 3.0
      Current Employee

      Strong

      Apr 30, 2021 - Director in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Stable financial results year after year

      Cons

      Very regimented and slow to respond

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    4. 5.0
      Current Employee

      Property claims adjuster

      Jul 7, 2022 - Property Claims Adjuster 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Family like atmosphere within the teams

      Cons

      Entry level training for associate adjusters could be bolstered and or upgraded

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    5. 5.0
      Former Employee, more than 10 years

      Great Company

      Jul 7, 2022 - Senior IT Auditor in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      USAA provided training and opportunities for improvement. It was a great company to work for.

      Cons

      Could be stressful, with long hours

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    6. 4.0
      Current Employee

      Great benefits

      Jul 6, 2022 - Insurance Agent in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Same day pto/lwop Supportive colleagues

      Cons

      Mentally exhausting Call center environment

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    7. 5.0
      Current Employee, less than 1 year

      Amazing company to work for

      Jul 5, 2022 - Life, Health and Annuities Agent in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Takes care of their own people. Tons of room for advancement.

      Cons

      No cons for working at USAA

      Continue reading
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    8. 5.0
      Former Employee

      Great people

      Jul 5, 2022 - Software Engineer in Plano, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great WLB, depends on team, people are nice for the most part

      Cons

      Can be a lot of chaos depending on what team you are on

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    9. 5.0
      Current Employee, less than 1 year

      Finance

      Jul 6, 2022 - Internal Auditor in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Relaxing company Calm environment Inclusive

      Cons

      Little room for growth Very repetitive

      Continue reading
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    10. 4.0
      Current Employee, more than 3 years

      Times are changing

      Jun 30, 2022 - Project Manager in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay Bonuses Benefits Strong military support

      Cons

      Constant and rapid change with no clear direction Losing employee loyalty Lack of leadership decision making

      1 person found this review helpful
    Viewing 1 - 10 of 4,990 Reviews
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    USAA Reviews FAQs

    USAA has an overall rating of 3.6 out of 5, based on over 5,421 reviews left anonymously by employees. 62% of employees would recommend working at USAA to a friend and 50% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has decreased by -5% over the last 12 months.

    62% of USAA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated USAA 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.3 for career opportunities.

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