USAA Reviews | Glassdoor.ca

USAA Reviews

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Found 2588 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
75%
Approve of CEO
USAA CEO Stuart Parker
Stuart Parker
980 Ratings
Pros
Cons
  • "The first year on the phones are the hardest if you do not have previous call center experience(in 336 reviews)

  • "None this is honestly a career long employer and head and shoulders above working at other companies especially military contractors(in 115 reviews)

More Pros and Cons
  1. "USAA has a great Mission that is easy to get behind. Everything we do centers around our Mission."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Executive Director, Member and Employee Innovation in San Antonio, TX
    Recommends
    No opinion of CEO

    I have been working at USAA full-time for more than 9 years

    Pros

    Mission driven and relationship company. Great benefits, competitive pay, good work life balance and amenities

    Cons

    Office politics and sometimes there is a lack of transparency

    USAA2019-05-17
  2. "Seeing what else is out there."

    StarStarStarStarStar
      Current Employee - Underwriting Associate in San Antonio, TX

      I have been working at USAA full-time for more than 9 years

      Pros

      Great benefits and nice people.

      Cons

      Nothing comes to mind at the moment.

      USAA2019-05-15
    • "Great benefits"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at USAA full-time

        Pros

        Great benefits . Especially if you are over 50

        Cons

        Work is slow, company is behind.

        USAA2019-05-09
      • "Great Company"

        StarStarStarStarStar
          Current Employee - Claims Adjuster 

          I have been working at USAA full-time

          Pros

          Benefits, Pay, and wonderful campus.

          Cons

          None that I can think of.

          USAA2019-05-06
        • Helpful (1)

          "USAA is still finding the balance"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Current Employee - Property Claims Adjuster in Colorado Springs, CO
          Recommends
          Positive Outlook
          Approves of CEO

          I have been working at USAA full-time for more than a year

          Pros

          Benefits are world class: 8% 401k match (100% vested in just 2 years), free onsite gym with steam room, sauna, and showers, onsite clinic, cafeteria, massage therapy, great corporate culture, 2 volunteer days per year, generous PTO, effective training program (they pay for your licensing), tuition benefit of up to $10k per year on just about anything you want to major in, management seems pretty invested in success of...

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          Cons

          The entry level adjuster job is kind of a joke. We're more phone operators than anything, and you must remain in this mundane, waste-of-my-talent position for a full year before being allowed to move up or around. There is ZERO file ownership. You can pay the easiest of claims, but if you can't pay on the first call, you have to pass the file on to a higher level adjuster. Tracking phone adherence is a little frustrating,...

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          Advice to Management

          Provide a more relaxed avenue for talented entry-level employees to demonstrate their skills and move into the positions for which we are really qualified. The fact that I cannot see myself in this banal entry-level position for a year is causing me to consider leaving the company altogether. Also, employees across the board would rather have a higher base salary every check than have to wait for a bonus each year to...

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          USAA2019-05-02
        • Helpful (1)

          "Member Service Rep."

          StarStarStarStarStar
            Current Employee - Msr 

            I have been working at USAA full-time for more than 2 years

            Pros

            The benefits are a pro

            Cons

            Hard to get job off the phones once you are on them

            USAA2019-05-02
          • "Best Company"

            StarStarStarStarStar
            • Work/Life Balance
            • Culture & Values
            • Career Opportunities
            • Compensation and Benefits
            • Senior Management
            Former Employee - IRU 
            Recommends
            Positive Outlook
            Approves of CEO

            I worked at USAA full-time

            Pros

            Best Company to work for!

            Cons

            No cons at this job

            USAA2019-05-04
          • "Product Management"

            StarStarStarStarStar
            • Work/Life Balance
            • Culture & Values
            • Career Opportunities
            • Compensation and Benefits
            • Senior Management
            Former Employee - Product Manager in San Antonio, TX
            Recommends
            Positive Outlook
            Approves of CEO

            I worked at USAA full-time for more than 6 years

            Pros

            Everything you heard about this company is true. Absolutely awesome place to work. Some of the best benefits you will find.

            Cons

            None. This is a great company. I heard some people complain about minor things but overall I heard 99% positive comments throughout the organization.

            USAA2019-05-03
          • "Great benefits"

            StarStarStarStarStar
            • Work/Life Balance
            • Culture & Values
            • Career Opportunities
            • Compensation and Benefits
            • Senior Management
            Current Employee - Product Management Manager 

            I have been working at USAA full-time for more than 20 years

            Pros

            Great stability and bonus

            Cons

            Weak leaders are left in their roles too long

            USAA2019-05-03
          • Helpful (1)

            "Leading Projects at USAA"

            StarStarStarStarStar
            • Work/Life Balance
            • Culture & Values
            • Career Opportunities
            • Compensation and Benefits
            • Senior Management
            Current Employee - Lead Program/Project Manager in San Antonio, TX
            Doesn't Recommend
            Negative Outlook
            Disapproves of CEO

            I have been working at USAA full-time for more than 6 years

            Pros

            Benefits are amazing, stress innovation

            Cons

            Very little management flow down

            Advice to Management

            Retain high performing talent!

            USAA2019-05-14
          Found 2588 reviews