USAA Reviews
Updated Jul 7, 2022
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Found 4,990 of over 5,421 reviews
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Recommend to a Friend
Approve of CEO
Wayne Peacock
971 Ratings
Pros
"Great benefits & supportive company culture" (in 759 reviews)
"USAA is a great company to work for" (in 381 reviews)
Cons
"USAA has talented engineers but I'd say the majority are just getting by skill-wise" (in 410 reviews)
"lost of work which might impact work life balance" (in 153 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
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Ratings by Demographics
This rating reflects the overall rating of USAA and is not affected by filters.
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- Current Employee, more than 3 years★★★★★Featured Review
Pros
USAA is one of the best employers in the world. You can work here your entire career and retire nicely with the benefits. - best retirement benefits (3% pension + 8% match to 4% contribution … yeah you read that right). - great pay and bonus structure - great work/life balance
Cons
The tech side can feel slow paced compared to the industry. USAA allows you to dive deep on your technology, but not wide enough to have a lot of context on the entire tech stack. Pay is great but lagging in the industry. USAA is pretty good about keeping up with this though.
Continue readingThank you for your feedback. USAA takes pride in our core values of Service, Honesty, Loyalty and Integrity. We continue to invest resources and time to explore how we can ensure our employees are satisfied with their jobs and benefits. Technology: In the fast-paced technology race, we continue to examine new capabilities and investments in tech that will improve employee and member experiences. Pay Structures: HR does an annual compensation competitive market analysis for all jobs to ensure our compensation ranges are competitive in the market which allows us to attract and retain diverse talent. Thank you for all that you do.
- Current Employee★★★★★
Pros
easy to manage but love it
Cons
too much time to put in
- Current Employee★★★★★
Pros
Stable financial results year after year
Cons
Very regimented and slow to respond
- Current Employee★★★★★
Pros
Family like atmosphere within the teams
Cons
Entry level training for associate adjusters could be bolstered and or upgraded
- Former Employee, more than 10 years★★★★★
Pros
USAA provided training and opportunities for improvement. It was a great company to work for.
Cons
Could be stressful, with long hours
- Current Employee★★★★★
Pros
Same day pto/lwop Supportive colleagues
Cons
Mentally exhausting Call center environment
- Current Employee, less than 1 year★★★★★
Pros
Takes care of their own people. Tons of room for advancement.
Cons
No cons for working at USAA
Continue reading - Former Employee★★★★★
Pros
Great WLB, depends on team, people are nice for the most part
Cons
Can be a lot of chaos depending on what team you are on
- Current Employee, less than 1 year★★★★★
Pros
Relaxing company Calm environment Inclusive
Cons
Little room for growth Very repetitive
Continue reading - Current Employee, more than 3 years★★★★★
Pros
Pay Bonuses Benefits Strong military support
Cons
Constant and rapid change with no clear direction Losing employee loyalty Lack of leadership decision making
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USAA has an overall rating of 3.6 out of 5, based on over 5,421 reviews left anonymously by employees. 62% of employees would recommend working at USAA to a friend and 50% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
62% of USAA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated USAA 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.3 for career opportunities.
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