USAA Reviews

Updated Sep 22, 2021

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Found 4,108 of over 4,455 reviews

3.7
63%
Recommend to a Friend
66%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
562 Ratings
Pros
  • "great benefits and management team(in 627 reviews)

  • "Amazing Benefits; Amazing coworkers; great work-life balance(in 226 reviews)

  • Cons
  • "USAA has many former military ppl(in 135 reviews)

  • "Mostly call center environment if you don't want to take calls all day long(in 110 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 4.0
      Current Employee, more than 3 years
      Featured Review

      Great company, Great Benefits, Great Culture

      Jul 9, 2021 - Senior Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      USAA is one of the best employers in the world. You can work here your entire career and retire nicely with the benefits. - best retirement benefits (3% pension + 8% match to 4% contribution … yeah you read that right). - great pay and bonus structure - great work/life balance

      Cons

      The tech side can feel slow paced compared to the industry. USAA allows you to dive deep on your technology, but not wide enough to have a lot of context on the entire tech stack. Pay is great but lagging in the industry. USAA is pretty good about keeping up with this though.

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      1 person found this review helpful

      USAA Response

      Thank you for your feedback. USAA takes pride in our core values of Service, Honesty, Loyalty and Integrity. We continue to invest resources and time to explore how we can ensure our employees are satisfied with their jobs and benefits. Technology: In the fast-paced technology race, we continue to examine new capabilities and investments in tech that will improve employee and member experiences. Pay Structures: HR does an annual compensation competitive market analysis for all jobs to ensure our compensation ranges are competitive in the market which allows us to attract and retain diverse talent. Thank you for all that you do.

    2. 5.0
      Current Employee

      Love it

      Mar 27, 2021 - ITSM Specialist in Kingman, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      easy to manage but love it

      Cons

      too much time to put in

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    3. 3.0
      Current Employee

      Strong

      Apr 30, 2021 - Director in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Stable financial results year after year

      Cons

      Very regimented and slow to respond

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    4. 4.0
      Former Employee, more than 1 year

      Great Company but overworked

      Sep 18, 2021 - Auto Adjuster III in Redmond, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits and reputation are amazing.

      Cons

      Overworked and unrealistic expectations. Everyone does everyone else’s work in a queue.

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      1 person found this review helpful
    5. 4.0
      Current Employee

      Great company for salespeople

      Sep 18, 2021 - Insurance Professional in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Terrific Benefits, 401k 8% match, 27 days of pto in year, Inclusive

      Cons

      Metric Driven, Sales pushy, Difficult to advance

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    6. 4.0
      Former Employee, more than 1 year

      Great people to work with

      Sep 19, 2021 - Software Developer & Integrator I in Houma, LA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      One of their core values is "we help one another succeed". Pay and benefits are good and large annual bonuses averaging around 15% of salary.

      Cons

      There is an unstated expectation that you work 44 hours per week. Most IT professionals have no issue with working additional hours if some crisis presents itself so a lot of co-workers I spoke with found this policy somewhat offensive.

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    7. 5.0
      Former Employee, more than 8 years

      Great Company

      Sep 16, 2021 - Clerk 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay is Good, Rewards for Longevity

      Cons

      Long hours and difficult to get time off

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    8. 5.0
      Current Employee

      Working at USAA

      Sep 17, 2021 - Software Engineer II in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture, friendly and cooperative environment

      Cons

      Compensation and career growth within the company

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    9. 5.0
      Current Employee

      👍👍

      Sep 15, 2021 - Investment Operations Specialist in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to work for

      Cons

      Got laid off but they treated us well and very transparent about it

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    10. 4.0
      Current Employee, more than 1 year

      Good Community

      Sep 15, 2021 - Software Engineer II in Louisville, KY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good community to work with. Great benefits. Great job stability.

      Cons

      Low base pay. Hard to move up.

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    Viewing 1 - 10 of 4,108 Reviews
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