USAA Reviews | Glassdoor.ca

USAA Reviews

Updated 16 July, 2018
2,287 reviews

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3.7
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USAA CEO Stuart Parker
Stuart Parker
795 Ratings

2,287 Employee Reviews

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Pros
Cons
  • "The call center environment can bring stress when it is super busy" (in 304 reviews)

  • "Work life balance is a little lacking" (in 72 reviews)

More Pros and Cons

  1. "Great perks, poor developer environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at USAA full-time

    Pros

    USAA takes care of its employees in a lot of ways, Amazing maternity and paternity benefits, great 401k matching, and generous vacation offerings.

    Cons

    Poor development environment, not very competitive salary, and frustrating open-office design.


  2. "Professional Rotation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at USAA full-time

    Pros

    Benefits
    My team
    Laid back work environment

    Cons

    Fight for growth
    Political strategy
    Any position on the phones particularly auto claims

    Advice to Management

    Develop those who are hungry to be developed!

  3. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Phoenix, AZ (US)
    Current Employee - Director in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    Awesome employee centric and member centric company.

    Cons

    None I can think of


  4. "Auto adjuster non injury"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time

    Pros

    Excellent pay and benefits
    Great programs

    Cons

    A call center with relatively high stress work and large work loads

    Advice to Management

    More one on one time with team members


  5. "Test"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Msr in San Antonio, TX (US)
    Former Employee - Msr in San Antonio, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Empowered to contribute to netting the mission for our members

    Cons

    Self Discipline and hard work is required to promote


  6. "Enterprise Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Architect in San Antonio, TX (US)
    Former Employee - IT Architect in San Antonio, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than 5 years)

    Pros

    Great Benefits, Great People, Great Job Security, Excellent Resources

    Cons

    Very Political, Difficult to Be Noticed, Meeting Culture

    Advice to Management

    Adopt a Modern Digital Work Paradigm. Reward Innovation and Reduce Dependence on Meetings and Group Think.


  7. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time

    Pros

    Great benefits and flexible scheduling

    Cons

    Lots of politics, outdated training material

    Advice to Management

    Review training material yearly

  8. "Great Company/Fantastic Mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President in San Antonio, TX (US)
    Current Employee - Assistant Vice President in San Antonio, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    Member and Mission focused with lots of opportunities for employees.

    Cons

    Shifting priorities may cause confusion for employees at all levels (sales company, relationship company, digital company, financial service company, etc).

    Advice to Management

    Concentrate on the basics(in this order): Member Service/Experience, Employee Experience/Satisfaction, Financials/Compliance


  9. "Adjuster 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at USAA full-time

    Pros

    The benefits that they provide are excellent. They have the technology to ensure you have tools needed to perform your job.

    Cons

    Staffing has always been a struggle with their operations. They pay as a whole is not that good. The raises you get averaged 1-3%.

    Advice to Management

    Allow adjusters to make decisions if it makes sense for the customers. Just because someone gets a great end of year rating doesn’t mean they have skill set to lead.


  10. "Msr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Love the company, takes care of its people

    Cons

    Micro management at times, and call tracking


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