USAA Reviews | Glassdoor.ca

USAA Reviews

Updated 17 October, 2018
2,377 reviews

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3.7
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USAA CEO Stuart Parker
Stuart Parker
846 Ratings

2,377 Employee Reviews

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Pros
Cons
  • "The call center environment can bring stress when it is super busy" (in 313 reviews)

  • "Work life balance is a little lacking" (in 75 reviews)

More Pros and Cons

  1. "Financial Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Phoenix, AZ (US)
    Former Employee - Financial Advisor in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than 5 years)

    Pros

    Great company with great culture, growth opportunities, work life balance, and benefits package.

    Cons

    Nothing but good things to say.

    Advice to Management

    Keep doing what your doing!


  2. "Member solution specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Solutions Specialist in Phoenix, AZ (US)
    Former Employee - Member Solutions Specialist in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Great pay. Great benefits. Great management and training. Amazing paid time off. Everything you need right there on campus.

    Cons

    Hard to get weekends off. Call center can be stressful with back to back calls.

  3. "IT Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Engineer in San Antonio, TX (US)
    Former Employee - IT Engineer in San Antonio, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (Less than a year)

    Pros

    They were awesome to work with. The company culture is very motivating, management was well structured and knowledgeable. Benefits and compensation were incredible, along with the general company attitude.

    Cons

    It is very distracting to work in the main campus since there are so many other fun things to do. In general, people do own up to their responsibilities.


  4. "Loan Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at USAA full-time

    Pros

    Great Benefits
    Paid Schooling
    Holidays off- in Mortgage

    Cons

    Managers decide individually if they allow you to have time off. One manager might allow for circumstances that another might not.
    Have to work evenings and weekends when new and it’s hard to get your schedule changed- again manager decides


  5. "Fraud Detection Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time

    Pros

    Work @ home opportunities available

    Cons

    I've experienced no cons as of yet


  6. "Financial Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Phoenix, AZ (US)
    Current Employee - Financial Advisor in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    Supportive, flexible management. Lots of time off. Managers that are great coaches and really prioritize developing their employees and making them better advisors. Upper management is very open and easy to speak to. They always ask for feedback and take action on it as soon as possible. You also get to advise members on a wide range of financial products, such as life insurance, mutual funds, managed portfolios, annuities, etc.

    Cons

    No commissions. You only receive a base salary, which can be a pro if times are somewhat leaner. You're also being fed warm leads by other departments. Sometimes they're good leads, often they're...bizarre. E.g. People trying to pay their bill on an auto policy will sometimes get transferred to you even though they're not interested in talking about retirement or investments.

    Advice to Management

    Hire more managers and advisors. Give the service reps more training on which leads to transfer and which ones to skip.


  7. "BI Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL (US)
    Current Employee - Anonymous Employee in Tampa, FL (US)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at USAA full-time

    Pros

    Great benefits. Best culture in the industry.

    Cons

    Compensation does not compete with industry. Limited advancement.

  8. Helpful (1)

    "Not what they used to be."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consumer Lending Representative in Tampa, FL (US)
    Former Employee - Consumer Lending Representative in Tampa, FL (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    You could possibly work from home .

    Cons

    As soon as the CEO left a few years ago, it has been downhill from there for this company because of the new CEO. They only care about numbers and not the employees. They try to sugarcoat it with numbers as well as new performance guidelines, which are completely ridiculous.

    Advice to Management

    Get your old CEO back, because he truly cared about the company and culture.


  9. "Customer Orientation in a Mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive in San Antonio, TX (US)
    Former Employee - Executive in San Antonio, TX (US)
    Recommends

    I worked at USAA full-time (More than 8 years)

    Pros

    The mission is inspirational and it is brought to life daily by employees across all levels.

    Cons

    Limited opportunities forleadership lateral moves to other lines of business.

    Advice to Management

    Continue the mission focus!


  10. "USAA review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Processor in San Antonio, TX (US)
    Former Employee - Mortgage Loan Processor in San Antonio, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Assistance and tools provided. Great benefits

    Cons

    The large workload made it difficult to enjoy the job and how you were helping the members

    Advice to Management

    Balance workload better


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