USAA Reviews | Glassdoor.ca

USAA Reviews

Updated Jan 23, 2020

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3.5
63%
Recommend to a Friend
70%
Approve of CEO
USAA CEO Stuart Parker
Stuart Parker
1,129 Ratings
Pros
Cons
  • "The first year on the phones are the hardest if you do not have previous call center experience(in 361 reviews)

  • "Some managers (Not to be named here) said that they cared for the military and their families(in 124 reviews)

More Pros and Cons
  1. "Great Company, but way too “PC”."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Service Specialist in Phoenix, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at USAA full-time for more than 5 years

    Pros

    Good pay, benefits, and campus. Casual, but fast paced work environment. Really focused on member (customer) satisfaction. Really want employees to be happy, and are very inclusive to all persons. Very pro Veteran in hiring process.

    Cons

    Over the top political correctness. One hint or whisper that is not PC, and there goes your career for many years.

    Advice to Management

    Some of you are great, and others are micro managers. Most don’t have a back bone, and are the puppets of their supervisors. Even though they may be a great manager, most have to be “yes men”.

    USAA2020-01-24
  2. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Auto Claims Adjuster in Phoenix, AZ

    I have been working at USAA full-time for more than 8 years

    Pros

    Amazing benefits. 8% 401K match! Flexible schedules available, time off. Annual bonus and work at home opportunities

    Cons

    Heavy work load and heavy call volume for claims. A lot of competition for advancement

    USAA2020-01-21
  3. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Collateral Review Specialist in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at USAA full-time for more than 10 years

    Pros

    Great Benefits and work life balance

    Cons

    Company currently downsizing and reorganizing

    USAA2020-01-18
  4. "Great place to advance, but can end at anytime."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Specialized Banking & Insurance Solutions Specialist in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at USAA full-time for more than 5 years

    Pros

    They pay for school, & bonuses

    Cons

    They will over work you, things are not fair across the board at all.

    Advice to Management

    You could never last a week in the roles that report to you. However your quick to tell us what were doing wrong, but you can't do it consistently

    USAA2020-01-17
  5. "Loan Officer Associate, help Loan Officer day to day"

    StarStarStarStarStar
    Former Employee - Consulting Senior Software Engineer 

    I worked at USAA full-time

    Pros

    Great benefits and great incentives

    Cons

    hard to move up positions.

    USAA2020-01-15
  6. "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than a year

    Pros

    Great people, great benefits, opportunity to grow!

    Cons

    Lots of politics in large organizations, sometimes feels as though departments are a bit unorganized, quite a bit of leadership movement when I was there

    USAA2020-01-14
  7. "Good pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Compressor Technician 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    Great for development personal and professionally

    Cons

    Can be stressful. Would work if you enjoy sales

    USAA2020-01-12
  8. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Service Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 5 years

    Pros

    Great benefits, good pay, financially strong company, lots of growth and opportunities for advancement.

    Cons

    Lots of reorganization at the executive management level right now. Leading to confusion at the mid management and front line employee level.

    Advice to Management

    Stop allowing these executives to chase their next big promotion. They should be required to commit 2 years time in position before they jump to their next job.

    USAA2020-01-10
  9. "Good overall company/benefits package."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Consultant/Project Manager in Addison, TX

    I worked at USAA full-time for more than 5 years

    Pros

    Benefits, 401k Match 8%, Wellness Allowance

    Cons

    High call center advisor turnover due to short shelf-life and substandard income progression.

    USAA2020-01-08
  10. "Good benefits, but the company is struggling."

    StarStarStarStarStar
     

    I have been working at USAA

    Pros

    Good benefits, not commission based.

    Cons

    Poorly managed. Middle management is full of yes men who don’t listen to front line feedback.

    Advice to Management

    Clear your ranks of all the yes-men and learn to manage your workforce.

    USAA2020-01-22
Found 2826 reviews
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