USAA Reviews
Found 2588 reviews
"Great benefits and good management" (in 501 reviews)
"Work-life balance is the best I've seen" (in 158 reviews)
"The first year on the phones are the hardest if you do not have previous call center experience" (in 336 reviews)
"None this is honestly a career long employer and head and shoulders above working at other companies especially military contractors" (in 115 reviews)
"USAA has a great Mission that is easy to get behind. Everything we do centers around our Mission."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNo opinion of CEOI have been working at USAA full-time for more than 9 years
Pros
Mission driven and relationship company. Great benefits, competitive pay, good work life balance and amenities
Cons
Office politics and sometimes there is a lack of transparency
USAA2019-05-17"Seeing what else is out there."
StarStarStarStarStarI have been working at USAA full-time for more than 9 years
Pros
Great benefits and nice people.
Cons
Nothing comes to mind at the moment.
USAA2019-05-15"Great benefits"
StarStarStarStarStarI have been working at USAA full-time
Pros
Great benefits . Especially if you are over 50
Cons
Work is slow, company is behind.
USAA2019-05-09"Great Company"
StarStarStarStarStarI have been working at USAA full-time
Pros
Benefits, Pay, and wonderful campus.
Cons
None that I can think of.
USAA2019-05-06- Helpful (1)
"USAA is still finding the balance"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time for more than a year
Pros
Benefits are world class: 8% 401k match (100% vested in just 2 years), free onsite gym with steam room, sauna, and showers, onsite clinic, cafeteria, massage therapy, great corporate culture, 2 volunteer days per year, generous PTO, effective training program (they pay for your licensing), tuition benefit of up to $10k per year on just about anything you want to major in, management seems pretty invested in success of...
Show MoreCons
The entry level adjuster job is kind of a joke. We're more phone operators than anything, and you must remain in this mundane, waste-of-my-talent position for a full year before being allowed to move up or around. There is ZERO file ownership. You can pay the easiest of claims, but if you can't pay on the first call, you have to pass the file on to a higher level adjuster. Tracking phone adherence is a little frustrating,...
Show MoreAdvice to Management
Provide a more relaxed avenue for talented entry-level employees to demonstrate their skills and move into the positions for which we are really qualified. The fact that I cannot see myself in this banal entry-level position for a year is causing me to consider leaving the company altogether. Also, employees across the board would rather have a higher base salary every check than have to wait for a bonus each year to...
Show MoreUSAA2019-05-02 - Helpful (1)
"Member Service Rep."
StarStarStarStarStarI have been working at USAA full-time for more than 2 years
Pros
The benefits are a pro
Cons
Hard to get job off the phones once you are on them
USAA2019-05-02 "Best Company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at USAA full-time
Pros
Best Company to work for!
Cons
No cons at this job
USAA2019-05-04"Product Management"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at USAA full-time for more than 6 years
Pros
Everything you heard about this company is true. Absolutely awesome place to work. Some of the best benefits you will find.
Cons
None. This is a great company. I heard some people complain about minor things but overall I heard 99% positive comments throughout the organization.
USAA2019-05-03"Great benefits"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
I have been working at USAA full-time for more than 20 years
Pros
Great stability and bonus
Cons
Weak leaders are left in their roles too long
USAA2019-05-03- Helpful (1)
"Leading Projects at USAA"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at USAA full-time for more than 6 years
Pros
Benefits are amazing, stress innovation
Cons
Very little management flow down
Advice to Management
Retain high performing talent!
USAA2019-05-14