USAA Reviews

Pros

Vision, Mission, Members, Gorgeous facility, Education benefit, food access, gym and other Perks on campus, respectful environment, flex Schedules after a year, 401K, great job for retirees or those who do not care about promoting. Diverse and hires Veterans, Second chance employer in some cases. Paid training and college credits.

Cons

Pay is low, medical benefits are not great, coworkers lack of critical thinking skills causes issues, lack of qualified employee pool for this pay level job, lots of calls, hard to get promoted if you are younger. This job is hard for the low money it pays and requires higher level thinking abilities. This is severe and lacking in our country today, and especially in AZ, which has a lowly educated state populace. I... left because I hated the job, moved out of state, and got another job paying better. I was sad since I loved the company. I just hated the job. Maybe other opportunities. This work is not for everyone.

Advice to Management

I spend 90 percent of my day fixing wrong information given out by lazy or downright dumb employees who do not know how to do their job and lack critical thinking skills. Sorry, but just being honest. I loved the nice members but the nasty ones who insulted me ruined my day. You can only take that for so long before other jobs come calling.

Pros

It's a great company and they care about their employees. Competitive pay and benefits.

Cons

I did not want to leave USAA, but a call center job just isn't for me. I hope to come back to USAA in the future.

Pros

The people and the culture. Everyone values family life.

Cons

I have not really seen any so far.

Pros

Great benefits, company 401k match 8%, 40 hrs sick time, you can purchase additional vacation time, lump sum company bonus in February , holiday bonus, company gives Education card with up to 10k annually.

Cons

Sometimes Management isn't supportive, sometimes it's hard to change your schedule.

Advice to Management

If you aren't licensed it's mainly self study. Use that time wisely, you only get 3 chances to pass.

Pros

Mission to help military members

Cons

Beginning to lose culture with growth

Advice to Management

Stop poor (unqualified) promotions

Pros

Great training, care and attention, autonomy, decent money, advancement is good

Cons

call center is always busy, if you consider that a con-- none, other than that

Advice to Management

none

Pros

great benefit, competitive pay, good training

Cons

hard to advance if you don't know the right people only located in a few states

Pros

Always trying to make work life balance possible.. work from home is the greatest and also very flexible hours

Cons

Depends on manager and possible make the easiet job miserable

Advice to Management

Please make sure your manager knows all processes