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Full-timePart-timeApprove of CEO
Stuart Parker
795 Ratings
Pros
"Work-life balance is the best I've seen" (in 142 reviews)
"Great company with great benefits" (in 449 reviews)
Cons
"The call center environment can bring stress when it is super busy" (in 304 reviews)
"Work life balance is a little lacking" (in 72 reviews)
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"Great perks, poor developer environment"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI have been working at USAA full-time
Pros
USAA takes care of its employees in a lot of ways, Amazing maternity and paternity benefits, great 401k matching, and generous vacation offerings.
Cons
Poor development environment, not very competitive salary, and frustrating open-office design.
USAA 2018-07-16 12:06 PDT![USAA Logo]()
"Professional Rotation"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookI have been working at USAA full-time
Pros
Benefits
My team
Laid back work environmentCons
Fight for growth
Political strategy
Any position on the phones particularly auto claimsAdvice to Management
Develop those who are hungry to be developed!
USAA 2018-07-13 02:52 PDT![USAA Logo]()
"Director"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than 10 years)
Pros
Awesome employee centric and member centric company.
Cons
None I can think of
USAA 2018-07-13 15:19 PDT![USAA Logo]()
"Auto adjuster non injury"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at USAA full-time
Pros
Excellent pay and benefits
Great programsCons
A call center with relatively high stress work and large work loads
Advice to Management
More one on one time with team members
USAA 2018-07-12 00:30 PDT![USAA Logo]()
"Test"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at USAA full-time (More than a year)
Pros
Empowered to contribute to netting the mission for our members
Cons
Self Discipline and hard work is required to promote
USAA 2018-07-11 02:29 PDT![USAA Logo]()
"Enterprise Architect"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at USAA full-time (More than 5 years)
Pros
Great Benefits, Great People, Great Job Security, Excellent Resources
Cons
Very Political, Difficult to Be Noticed, Meeting Culture
Advice to Management
Adopt a Modern Digital Work Paradigm. Reward Innovation and Reduce Dependence on Meetings and Group Think.
USAA 2018-07-11 09:20 PDT![USAA Logo]()
"Good place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at USAA full-time
Pros
Great benefits and flexible scheduling
Cons
Lots of politics, outdated training material
Advice to Management
Review training material yearly
USAA 2018-07-06 00:20 PDT![USAA Logo]()
"Great Company/Fantastic Mission"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than 10 years)
Pros
Member and Mission focused with lots of opportunities for employees.
Cons
Shifting priorities may cause confusion for employees at all levels (sales company, relationship company, digital company, financial service company, etc).
Advice to Management
Concentrate on the basics(in this order): Member Service/Experience, Employee Experience/Satisfaction, Financials/Compliance
USAA 2018-07-03 06:46 PDT![USAA Logo]()
"Adjuster 2"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookI worked at USAA full-time
Pros
The benefits that they provide are excellent. They have the technology to ensure you have tools needed to perform your job.
Cons
Staffing has always been a struggle with their operations. They pay as a whole is not that good. The raises you get averaged 1-3%.
Advice to Management
Allow adjusters to make decisions if it makes sense for the customers. Just because someone gets a great end of year rating doesn’t mean they have skill set to lead.
USAA 2018-07-03 06:57 PDT![USAA Logo]()
"Msr"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOPros
Love the company, takes care of its people
Cons
Micro management at times, and call tracking
USAA 2018-07-02 16:55 PDT
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