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USAA Reviews

Updated 12 December, 2017
2,065 reviews

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3.7
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Stuart Parker
640 Ratings

2,065 Employee Reviews

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Pros
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More Pros and Cons

  1. Helpful (69)

    "Call center sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Specialist in Phoenix, AZ (US)
    Former Employee - Senior Specialist in Phoenix, AZ (US)
    Recommends
    Approves of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    Great pay, great benefits, huge bonuses, good culture.

    Cons

    Majority of jobs there are in the call center which is miserable. Many employees struggle with anxiety and depression because of it. very micromanaged. Extremely hard to promote out of the call center once they get you trapped in it.


  2. Helpful (3)

    "Great culture & compensation, IT culture is improving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in San Antonio, TX (US)
    Current Employee - Software Development Engineer in San Antonio, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    USAA is a very ethical company. They believe in their core values. USAA cares about their members, which says a lot about a for profit bank.

    Cons

    USAA's infrastructure has been extremely poor. Any new java developer will feel lost. Things are getting better with the company embracing containerization and many open source industry standards. Some IT managers are completely incompetent.

    Advice to Management

    We have been plagued by poor IT management. Our previous vice president of bank had no vision. I have never seen our director at work, what so ever. Our new Vice President is great, I believe she will change the culture in this respect.


  3. "Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Great company to work for. Bonus is usually pretty good as well

    Cons

    I have no negative info.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Excellent place to work, great benefits and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SIU Investigator I With 25 Years Experience in San Antonio, TX (US)
    Current Employee - SIU Investigator I With 25 Years Experience in San Antonio, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (Less than a year)

    Pros

    Excellent culture, honesty and devotion to members and employees. Incredible benefits and perks. Salary is average, but annual and Christmas bonus make it surpass competition. Excellent Veteran employment opportunity

    Cons

    IT. Remote employees/work at home/ often issues take many calls to resolve.

    Advice to Management

    Thanks for providing an environment to excel in. Thanks for making sure we are taken care of financially, physically and mentally. We can take great care of our members.


  6. "Financial Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL (US)
    Current Employee - Anonymous Employee in Tampa, FL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    This company is incredible to work for. They match your retirement beginning day 1 and have a generous bonus plan. The facility is beautiful and there is a workout room and cafeteria on site.

    Cons

    Call center environment. Have to work at least one day on the weekend.


  7. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent in Colorado Springs, CO (US)
    Former Employee - Insurance Agent in Colorado Springs, CO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA (More than a year)

    Pros

    The benefits are great. You can also receive yearly bonuses too.

    Cons

    You can say on the phone for hours before going on breaks.

    Advice to Management

    Have more flexible with employees with scheduling.


  8. "Insurance Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Specialist in Colorado Springs, CO (US)
    Current Employee - Insurance Specialist in Colorado Springs, CO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    Great company with a lot of benefits. Flexible schedule.

    Cons

    Back to Back calls that never stop.

    Advice to Management

    Work on capacity


  9. "Intern"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA part-time

    Pros

    nice working environment and great benefits

    Cons

    there is no pressure at all.

    Advice to Management

    good management, only too many VPs


  10. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    Amazing benefits, great work/life balance, excellent amenities at headquarters.

    Cons

    Pay increases are difficult to attain, few young professionals

    Advice to Management

    Place emphasis on retaining young talent and quality education. Steer employees away from subpar education to check a box for graduate degree.


  11. Helpful (1)

    "Credit Card Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at USAA full-time

    Pros

    I love USAA. Positive work environment, Great Pay, Benefits, you don't feel like just a number, Alot of opportunity for Growth!

    Cons

    I don't have any cons.


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