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USAA Reviews
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    USAA Reviews

    Updated Jan 23, 2020

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    3.5
    63%
    Recommend to a Friend
    70%
    Approve of CEO
    USAA CEO Stuart Parker
    Stuart Parker
    1,129 Ratings
    Pros
    Cons

    • "The first year on the phones are the hardest if you do not have previous call center experience" (in 361 reviews)

    • "Some managers (Not to be named here) said that they cared for the military and their families" (in 124 reviews)

    More Pros and Cons

    1. "Great Company, but way too “PC”."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Member Service Specialist in Phoenix, AZ
      Recommends
      Negative Outlook
      No opinion of CEO

      I have been working at USAA full-time for more than 5 years

      Pros

      Good pay, benefits, and campus. Casual, but fast paced work environment. Really focused on member (customer) satisfaction. Really want employees to be happy, and are very inclusive to all persons. Very pro Veteran in hiring process.

      Cons

      Over the top political correctness. One hint or whisper that is not PC, and there goes your career for many years.

      Advice to Management

      Some of you are great, and others are micro managers. Most don’t have a back bone, and are the puppets of their supervisors. Even though they may be a great manager, most have to be “yes men”.

      USAA2020-01-24

    2. "Great Benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Auto Claims Adjuster in Phoenix, AZ

      I have been working at USAA full-time for more than 8 years

      Pros

      Amazing benefits. 8% 401K match! Flexible schedules available, time off. Annual bonus and work at home opportunities

      Cons

      Heavy work load and heavy call volume for claims. A lot of competition for advancement

      USAA2020-01-21
      3. Join the USAA team
      See Our Latest Jobs

    3. "Good place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Collateral Review Specialist in San Antonio, TX
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at USAA full-time for more than 10 years

      Pros

      Great Benefits and work life balance

      Cons

      Company currently downsizing and reorganizing

      USAA2020-01-18

    4. "Great place to advance, but can end at anytime."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Specialized Banking & Insurance Solutions Specialist in Tampa, FL
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at USAA full-time for more than 5 years

      Pros

      They pay for school, & bonuses

      Cons

      They will over work you, things are not fair across the board at all.

      Advice to Management

      You could never last a week in the roles that report to you. However your quick to tell us what were doing wrong, but you can't do it consistently

      USAA2020-01-17

    5. "Loan Officer Associate, help Loan Officer day to day"

      StarStarStarStarStar
      Former Employee - Consulting Senior Software Engineer 

      I worked at USAA full-time

      Pros

      Great benefits and great incentives

      Cons

      hard to move up positions.

      USAA2020-01-15

    6. "Amazing Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Project Manager in San Antonio, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at USAA full-time for more than a year

      Pros

      Great people, great benefits, opportunity to grow!

      Cons

      Lots of politics in large organizations, sometimes feels as though departments are a bit unorganized, quite a bit of leadership movement when I was there

      USAA2020-01-14

    7. "Good pay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Compressor Technician 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at USAA full-time

      Pros

      Great for development personal and professionally

      Cons

      Can be stressful. Would work if you enjoy sales

      USAA2020-01-12

    8. "Great place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Claims Service Manager in San Antonio, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at USAA full-time for more than 5 years

      Pros

      Great benefits, good pay, financially strong company, lots of growth and opportunities for advancement.

      Cons

      Lots of reorganization at the executive management level right now. Leading to confusion at the mid management and front line employee level.

      Advice to Management

      Stop allowing these executives to chase their next big promotion. They should be required to commit 2 years time in position before they jump to their next job.

      USAA2020-01-10

    9. "Good overall company/benefits package."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Consultant/Project Manager in Addison, TX

      I worked at USAA full-time for more than 5 years

      Pros

      Benefits, 401k Match 8%, Wellness Allowance

      Cons

      High call center advisor turnover due to short shelf-life and substandard income progression.

      USAA2020-01-08

    10. "Good benefits, but the company is struggling."

      StarStarStarStarStar
       

      I have been working at USAA

      Pros

      Good benefits, not commission based.

      Cons

      Poorly managed. Middle management is full of yes men who don’t listen to front line feedback.

      Advice to Management

      Clear your ranks of all the yes-men and learn to manage your workforce.

      USAA2020-01-22
    Found 2826 reviews
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