Very selective company. Filled out the basic survey online and submitted my resume concerning the position and was contacted about two weeks later by a recruiter. She sent me the logon details to fill out an application, submit myself for a background and credit check, and take an assesment, which consisted of a basic math skills test (everyday math like percentages and recognizing patterns, assesing charts and graphs, fractions), a personality test, which is designed to detect dishonest answers, and a call center simulation test. I did not receive the results myself, but was contacted the day after I completed the assesment to schedule a phone interview. The phone interview went well and I was told by the recruiter that they wanted to schedule a face to face interview and did so right then at the end of the phone interview. I was also sent the location where I could take a drug screen and was told to complete it no later than 24 hours after receiving the notification. 2 days later I did my face to face in the actual facility which consisted of mostly behavioral questions, it also went well, and the interviewer told me at the conclusion of the interview that she would like to recommend me to the recruiter for employment at USAA. Once my background screen was completed (this took about 3 days, and if the agency needs anything clarified or needs additional information they will call and ask for it, and if you want the process to occur in a timely manner, get them what they ask for asap) my recruiter contacted me and said all was well, and shortly thereafter sent me an offer letter with salary details, which I was asked to accept or deny, and of course I accepted.

I applied online, and it took a good month to hear back. I had a friend work there and I put her name down so I think that helped. I received an email that I was sure was spam until I looked it up and verified it was legit. I then completed the online app, and did the assessment it was so easy! A personality test and call center environment stimulation. After that I received an email two days later that said congratulations i've made it this far in the hiring process along with an interview date for a phone interview with the phone rep for two days later. Over the phone we went over my resume, and she asked where I see myself in 2 years with the company, and also why would I want to become part of USAA. Super easy! I A'ced the interview and was then set up with a final interview on site with 2 managers. I responded back and declined the interview and sent them my gratitude.