Disability Case Manager applicants have rated the interview process at Manulife with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 68.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Disability Case Manager roles take an average of 23 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at Manulife overall takes an average of 21 days.
Common stages of the interview process at Manulife as a Disability Case Manager according to 14 Glassdoor interviews include:
Phone interview: 33%
Group panel interview: 22%
Background check: 17%
One on one interview: 11%
Personality test: 11%
Skills test: 6%
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I found the interview process to be efficient. It started with a prescreening interview, followed by a longer interview with the hiring team. The main interview covered my previous work experience, behavioral questions, and scenario-based questions related to disability case management. The interviewers also explained the role, expectations, onboarding process, and a potential start date.
My main criticism is the lack of follow-up after the interview process. I never received any communication informing me that I was not selected for the position. Even more confusing, my application status remained "In Process," which gave the impression that a decision had not yet been made. A simple rejection email or status update would have been appreciated and would have provided candidates with closure. Improving communication throughout the hiring process would create a much better experience and prevent applicants from being left guessing or waiting indefinitely.
I found the interview process to be professional and well organized. I first completed a prescreening interview and then moved forward to a longer interview with the hiring team. The main interview included questions about my previous work experience, behavioural-style questions, and scenario-based questions related to disability case management. They also discussed the role, expectations, onboarding, and a potential start date. Overall, I felt the process was fair, supportive, and gave me a good understanding of the position.
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Question 1
They asked me scenario-based questions related to disability case management and how I would handle challenging situations with clients.
15 minute phone interview for screening followed by a 45 minute interview via teams with hiring manager. Very kind people and friendly to speak with. Answered questions respectfully and with a good attitude.