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    Manulife Reviews

    Updated 21 September, 2018
    972 reviews

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    Full-timePart-time
    3.6
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Manulife CEO Roy Gori
    Roy Gori
    94 Ratings

    972 Employee Reviews

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    Pros
    Cons

    • "Not enough vacation for a work life balance" (in 23 reviews)

    • "work from home is still new within the organization" (in 13 reviews)

    More Pros and Cons

    1. "Accounting & Finance Co-op"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Co-Op in Toronto, PE
      Former Employee - Co-Op in Toronto, PE
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Manulife full-time (Less than a year)

      Pros

      Work-life balance
      Flexibility
      Good pay
      Diversified responsibilities
      Good location

      Cons

      Competitive to get in
      Frequent change of management
      Overtime at month end
      Hard to get promoted
      Workload at month end

    2. "Not bad"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Manulife full-time

      Pros

      Good manager, relative freedom to work on stuff.
      Meaningful work.

      Cons

      Too corporate, a lot of people busy discussing stuff instead of actually doing work.
      As an intern, that doesn't affect you as much though.

      3. Join the Manulife team
      See Our Latest Jobs

    3. "Not bad"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Toronto, ON
      Former Employee - Anonymous Employee in Toronto, ON
      Recommends

      I worked at Manulife full-time (More than 3 years)

      Pros

      Good location in downtown Toronto

      Cons

      Extremely hard to advance career wise.

      Advice to Management

      My advice is to HR. You may want to be more and easily available to listen to the employees. There are is a particular department in Operations that overworks the employees. If you counted how many have needed to take leaves of absence you would get a hint. Also there is a particular leader that allows racist jokes. She was also not very respectful of different life styles making inappropriate comments and choices for the team. We can't give names but if you were just more open to listening to the employees you could improve retention. I went downstairs once to try to speak to someone in HR and a young man sent me back telling me I needed an appointment. When you are trying to sneak to speak to HR you just don't have the luxury of making appointments. This is not the way to be open to employees... This happened in your location at 200 Bloor St.

    4. "Client Account Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Disapproves of CEO

      I have been working at Manulife full-time

      Pros

      Good benefits and sick days amd personal days

      Cons

      They started to lay off people to move processes to other countries

      Manulife Response

      18 Sep, 2018 – Head of Talent Acquisition

      Thank you for your feedback. We are happy to know you are having a positive experience.

    5. "Senior financial analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Manulife full-time

      Pros

      A lot of opportunities

      Cons

      Too many restructure in recent years

      Advice to Management

      Keep talent and experienced employees

      Manulife Response

      13 Sep, 2018 – Head of Talent Acquisition

      We're happy to know you are having a positive experience. Thank you for your review.

    6. "Director"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Director in Oakville, ON
      Former Employee - Director in Oakville, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Manulife (More than a year)

      Pros

      Quality of working life, Excellent leadership

      Cons

      Difficult to make change within the organization.

      Manulife Response

      13 Sep, 2018 – Head of Talent Acquisition

      We're glad you had a positive experience. Thank you for your review.

    7. "good pay, way too many internal projects"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Managing Director in Toronto, ON
      Former Employee - Managing Director in Toronto, ON
      Recommends
      Negative Outlook
      Approves of CEO

      I worked at Manulife full-time (More than 5 years)

      Pros

      Good pay, inclusive environment. Good people.

      Cons

      too many internal projects with no clear prioritization or staffing available.
      too much bureaucracy

      Manulife Response

      13 Sep, 2018 – Head of Talent Acquisition

      Thank you for your review. We are happy to know you had a positive experience with us.

    8. "Too big to be consistent, too willing to take advantage"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Manulife full-time (More than 5 years)

      Pros

      - Lots of internal job opportunities
      - Generally good benefits
      - Flexible work arrangements for many positions
      - Opportunity to travel in some positions

      Cons

      - Many areas are understaffed and overworked
      - There's a lack of investment in a lot of the internal systems
      - Most of the products are oversold and undersupported
      - Most projects are done with minimal planning and super short deadlines
      - They will block advancement for people who are really good at their current job for months or even years
      - Despite claiming that they want to equally weigh their employees, customers, and stakeholders' needs, they clearly focus mostly on the stakeholders
      - Too many people in higher levels avoid accountability when problems occur
      - Too many of the support positions are expected to also be salespeople
      - Most areas aren't allowed to tell the customers when they are wrong or something can't be done

      Advice to Management

      - Invest more in improving existing products and processes before creating new ones
      - Take a little more time to investigate and plan major projects rather than setting crazy deadlines
      - Stop blocking people from advancing just because they're good at their jobs
      - Get better about building good teams rather than relying too much on the few good employees
      - Better reporting and tracking of accountability would help lower-level employees feel less taken advantage of
      - The customer can be wrong
      - Stop selling things the system can't do

    9. "Bilingual Retention Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      Pros

      Being able to say you work for a reputable company such as Manulife. Looks good on your resume

      Cons

      -Shift hours
      -Micromanagement
      -Politics
      -Hard to move up in the company

      Advice to Management

      Provide a work from home option

    10. "Collections officer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Collections Officer in Waterloo, ON
      Current Employee - Collections Officer in Waterloo, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Manulife full-time (More than a year)

      Pros

      Good pay, great team, awesome managers.

      Cons

      Very overwhelming. Huge workload. Not enough collectors for the amount of work that needs to be done. The bank is growing a lot and management doesn’t understand that so must our department.

      Advice to Management

      Hire more staff.

      Manulife Response

      13 Sep, 2018 – Head of Talent Acquisition

      Thank you for your feedback. We are happy to know you are having a positive experience.

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