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    Manulife Reviews

    Updated 17 January, 2019
    1,047 reviews

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    3.6
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Manulife CEO Roy Gori
    Roy Gori
    135 Ratings

    Employee Reviews

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    1. "15 Years with Manulife..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Manulife full-time

      Pros

      Although I was recently "retired" from Manulife, I have to say that my 15 years with the company was overall quite positive.

      Although I'm no longer an employee, I continue to be a shareholder. Wishing Manulife success and a share price closer to $30 within the next year

      Cons

      Unrelenting, profound changes taking place. Was nerve racking but changes necessary to position Manulife for continued success.

      Manulife Response

      2 Jan, 2019 – Head of Talent Acquisition

      We are happy to know you had a positive experience. Thank you for sharing your feedback.

    2. "Collections department"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Collections Officer
      Current Employee - Collections Officer
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Manulife full-time (Less than a year)

      Pros

      -Flexible schedule
      -Decent Pay
      -Many opportunities for advancement
      -Friendly people.
      -Great company to work for.

      Cons

      -Management cares only of themselves
      -They don't listen to their staff
      -Team leads love gossip and drama
      -Management likes to belittle you.
      -Staff doesn't take ownership (not my job approach)
      -Lack of leadership skills.
      -Extremely micromanaged
      -Stone-age systems and processes.
      -Cant keep good talent as they often seek employment in other departments.
      -You can tell management have their favourites.

      Advice to Management

      Major changes are needed. Please take notice, and Try.

      3. Join the Manulife team
      See Our Latest Jobs

    3. "Good Work Life Balance"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Waterloo, ON
      Current Employee - Anonymous Employee in Waterloo, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Manulife full-time (More than a year)

      Pros

      My managers have always been supportive of a good work life balance. The pension and stock matching programs are decent. Some people complain about salary compared to other companies but the salaries are pretty good for a 37.5 hour work week (where you would work 45+ hours/week at the other companies).
      There is a very supportive "WorkSmart" program to allow for mobility/working from home.
      The CEO seems to be very focused in driving change to bring the company into the Agile world.
      Great support for career development options within the company.

      Cons

      Despite the drive to move fast and bring change to the organization, some things still do move slow. It's a 125+ year old insurance company/bank so the pace of some tasks can seem "glacial" at times.

      Advice to Management

      Break down the barriers to change, continue to look for improvements in your team and don't forget the "little guys" at the end of the day -- they're the ones helping to achieve the greatness we're all striving for!

    4. "actuarial analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Manulife full-time

      Pros

      good benefits and high salary

      Cons

      too busy and too much pressure

      Manulife Response

      2 Jan, 2019 – Head of Talent Acquisition

      We are happy to know you are having a positive experience. Thank you for sharing your review.

    5. "Lots of changes needed"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend

      I worked at Manulife full-time

      Pros

      Large organization with a bit of room for growth

      Cons

      Business processes and technology used were archaic

      Advice to Management

      Do the managers get evaluated? Some of them were a bit incompetent.
      Focus on researching some of the available technologies for improving the management of clients' account and policies.

    6. "Premium analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Manulife full-time (More than 3 years)

      Pros

      Flexible hours
      Working remotely
      Not much accountability

      Cons

      Low pay, poor management, no job security, very low employee morale, benefits are good but very expensive

      Advice to Management

      Cut management by 50% as they are doing more harm than good

    7. "No career advancement"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Montreal, QC
      Current Employee - Anonymous Employee in Montreal, QC
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Manulife full-time (More than a year)

      Pros

      The company offers good benefits in terms of retirement savings and health benefits. You are in a good position if you applied to your dream job right away. The work and life balance is great.

      Cons

      I believe it all depends in which department you are, but in my department there is absolutely no training and the team is very unwelcoming. If you have questions, good luck asking the senior staff members or even management. Good luck if you want to apply to another role, once you get hired for a role, management would rather see you leave the company than offer you a higher position. You are not valued by management; they couldn't care less about their educated staff members. I have seen many previous colleagues leaving the company one by one for the same reasons. Also, forget about any raises in your salary, people have the same salary as 4 years ago.

      Advice to Management

      Employees and clients should be treated with the same respect; it is easier and more cost efficient to value and promote internal employees as much as it is easier to keep clients and grow with them than always seeking new clients and employees.

    8. "Good Place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      Pros

      Good place to stat your career

      Cons

      Hours are too long and upward mobility is limited

    9. "Awesome place to work at"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Comp & Benefits
      • Senior Management
      Current Employee - Long Term Disability Case Manager in Toronto, ON
      Current Employee - Long Term Disability Case Manager in Toronto, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Manulife full-time (Less than a year)

      Pros

      Take time to teach new employees, great system to work with. Great environment and people to work with. Care alot about work life balance

      Cons

      Currently new; therefore, these are still to come

      Advice to Management

      Continue doing what you are doing

      Manulife Response

      27 Dec, 2018 – Head of Talent Acquisition

      Thank you for sharing your review. We are happy to know you are having a positive experience.

    10. "Experience at Manulife"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Director in Toronto, ON
      Current Employee - Director in Toronto, ON
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Manulife full-time (Less than a year)

      Pros

      Nice work life balance. People are nice

      Cons

      Too many changes and reorganization.

      Advice to Management

      Would be good if there was more stability and consistency.