It’s pretty easy. One needs to be well versed with basic technical troubleshooting of a PC/laptop. Good communication skills, interpersonal skills, collaboration skills. Ability to come up with ideas that makes the job easy is a plus.

I applied to IBM for the role of Technical Support Associate on 7th July, 2021. The virtual interview was arranged on the same day post lunch. The interview had 2 rounds. The first round was Technical. Since I had applied to Windows Helpdesk Associate, I was asked questions from Windows only. The interviewer gave me some time to introduce myself. Then I was asked around 15 Technical questions. I had answered most of the questions. The interviewer explained more about the organization and what are the skills it is looking for. The first round got over. On the same day itself I was asked to join the 2nd round of interview which was cultural and behavioral check. The interview took around 45 mins to complete. Again the interviewer explained more about the organization and the candidates it is looking for. I was asked only about myself in my career and college days. The 2nd round got over. The offer process started from 14th of July, 2021 and I received the offer on 17th of July, 2021. The entire process was very smooth. I just want to take a minute and thank the entire hiring team and the interviewers. This was the very quickest hiring process that I had seen in my career. Thanks to the team and the organization. You guys are lighting many people's hopes.