Pretty fast interview process. Applied online and the next day I received an invitation for a phone interview. Then set up a interview with the recruiting manager. Took one test then talked to the lady for about 45mins about job history and star like questions. Then took another manager test and again talked to her for about another 45 mins. Was asked to come the next day for the role play. I wasn't offered the job since I did not do well with the phone calls. They know my background has no phone experience and also they train for 4 weeks. Thought it was a little crazy I was there for 4 hours the day before and didn't get offered the position for something I didn't know how to do, even though they knew I never did phones before. I just wish they didn't call me for a interview if they expected me to know phone service.
