GEICO Reviews

Updated May 6, 2021

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3.5
58%
Recommend to a Friend
84%
Approve of CEO
GEICO CEO Todd Combs
Todd Combs
482 Ratings
Pros
Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "god job"

    5.0
    Current Employee - Physician - Medical Doctor in Edmonton, AB

    I have been working at GEICO full-time

    Pros

    its a good job, easy

    Cons

    I believe that the salary its low

  2. "Love my job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Principal Software Engineer in Montreal, QC

    I worked at GEICO full-time

    Pros

    Nice environment to work in

    Cons

    No buffet food for employes


  3. "Cool"

    5.0
    Current Employee - Psychologist in West Vancouver, BC

    I have been working at GEICO full-time

    Pros

    Nice lovely and wonderful people

    Cons

    Low salary, need a higher paying job

  4. "Agent"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time

    Pros

    Great people to work for.

    Cons

    There was absolutely nothing wrong.

  5. "great"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at GEICO full-time for more than a year

    Pros

    none really, most of it was office politics

    Cons

    lol work was a constant joke

  6. "sales"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     

    I worked at GEICO

    Pros

    good staff and friendly boss's

    Cons

    I wanted more money and didn't get it

  7. "7+ years"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at GEICO full-time for more than 5 years

    Pros

    Profit sharing, benefits, paid tuition

    Cons

    Forget about a work/life balance Very high turnover Politics politics politics Can't move up w/o a college degree

  8. "It is what you make it"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Woodbury, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at GEICO full-time for less than a year

    Pros

    Good pay. Management is nice and support you. Started most policyholders that call In are generally nice. Trust me when I say it really depends on who your supervisor is that will make your life easier and make your experience better. Working from home is nice also.

    Cons

    Very high call Volume most of the day. There is a a lot. And I mean a lot to learn. Did training for a month and a half. I’m 5 months in and it’s still overwhelming with so much to learn. It is a whole lot and some customers can tell yell and be very rude. They really pressure you to get certified within two months of being on the floor which means how you’re paying you get to do overtime but it’s a lot of pressure

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  9. Helpful (5)

    "Impossible metrics, incredibly micromanaged"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Management Development Program in New York, NY
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at GEICO full-time for less than a year

    Pros

    Very high pay, looks good on resume. The pay is extremely high for what it is, which is an inbound call center. The benefits are decent enough, although the 401k is NOT matched, so it's sort of useless. They justify this by advertising their profit-sharing, but you're not eligible until 1 year, but they way their calendar works you tend to need to be there for 2 years before you see any profit sharing. Matching would be much better.

    Cons

    absurd metrics, micromanaged. You are graded on a selection of metrics, which are absolutely absurd. For example, to get a "5/5" one must hit 70 inbound calls in an 8 hours shift. This sounds doable enough, but there's literally no way to ever achieve this goal. I worked through every single break and lunch, worked un-reported overtime, and the best I could achieve was 54.6 calls per day, which is barely at-standard. I once got in trouble for multi tasking while on a call, but that's the only way you could ever even get close. Supervisors and others listen in to your calls and watch your screen. If you miss saying a single word in the call opening, you lose a point. Losing that one point puts you into the substandard level of metric. You can literally never win. One can do their best but the grading is insane. Even if you do everything that they want you to, they'll find something else to dock you points for. On my first week on the job, I got the "termination talk" for being 3 minutes late from lunch. Overall, great pay, mediocre benefits, impossible standards, no enjoyment.

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  10. Helpful (2)

    "Run Run Run!!!"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - ICS II/TCR1 in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at GEICO full-time for more than a year

    Pros

    Work from home implemented in the future.

    Cons

    Micromanagement. Micromanagement. Micromanagement. Limited growth. Definitely an entry level job. They value 6 business classes over any kind of work experience. This is a call center job. Lots of days you will not handle claims just inbound calls. Don’t drink the kool-aid. People brag about profit sharing but that’s all they have. If you have never worked anywhere else before this is perfect for you. If you have work experience don’t do it. Every supervisor is different and some are way better than others. They also schedule your lunch and break times like children. You’re working from home, having scheduled breaks is asinine.

    Continue reading
Viewing 1 - 10 of 5,498 Reviews

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