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      FreshBooks

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      Support Specialist Interview

      Feb 9, 2023
      Anonymous employee
      Ciudad de Mexico
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at FreshBooks (Ciudad de Mexico) in Feb 2023

      Interview

      It was great! Very organic, positive and approachable. I was able to clear all my questions, the next step is a 90-minute interview. I hope that it is as smooth as the first step.

      Interview questions [1]

      Question 1

      About experience. About your resume. Tech questions.
      Answer question

      Other Support Specialist interview reviews for FreshBooks

      Support Specialist Interview

      May 11, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at FreshBooks in Mar 2023

      Interview

      Very traditional process, but smooth. After interviewing with HR, you interview with 2 people in the team and they are very helpful and attentive. The process after for all the documents can be tedious but nothing difficult.

      Interview questions [1]

      Question 1

      Run of the mill stuff, they asked for experiences, they give you a small customer scenario, what do you bring to FreshBooks, your skills, areas of opportunity.
      Answer question

      Support Specialist Interview

      Mar 16, 2023
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at FreshBooks (Toronto, ON) in Feb 2023

      Interview

      I had a first-round interview with an HR representative, then after that had an interview with two Hiring Managers. Both interviews went very well, everyone was cordial, asked effective questions, and did well to introduce you to the FreshBooks culture.

      Interview questions [1]

      Question 1

      They asked sample questions similar to what you would face in the role: How do I use x within the program? How would I navigate to y in the program? As well as typical interview questions like: Can you tell us about a time you dealt with a difficult customer? Can you tell us a time you had to take on a job or role that was above your current ability?
      Answer question

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