FreshBooks Reviews

Updated Nov 21, 2021

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Found 125 of over 138 reviews

4.0
75%
Recommend to a Friend
89%
Approve of CEO
FreshBooks CEO Don Epperson
Don Epperson
14 Ratings
Pros
  • "Good learning experience, great culture(in 10 reviews)

  • "Great people, top talents - one team culture/ mindset(in 9 reviews)

  • Cons
  • "Growing pains, mantaining a small startup vibe when you are nearing 250 employees is hard(in 5 reviews)

  • "The open office layout isn't for everyone(in 4 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 5.0
      Former Employee, less than 1 year

      Great Company with great Values!!

      Nov 21, 2021 - Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Best work place culture and values I have experienced so far. Senior management is truly made up of great people and live up to their values. Great On boarding experience. Truly approachable people down to earth people from top to bottom of the chain. Founders and most employees are great people, and will help you out of the goodness of their hearts. Has a very good SDR and AE team with truly amazing and qualified people. AE's are tough but fair. Will encourage you and mentor you all the way.

      Cons

      Just a minor setback: All this amazing talent is being managed by some truly horrible, incompetent, and disorganized Sales managers. Mediocrity is encouraged as long as you conform to their supposed "values"!! Not talking about the actual company values. No mentoring offered or available either from the management. Hides facts. Will not tell the team why they had to let someone go. Deep down they know they are to blame for the high turnover rate in staff. Every week got emails about people leaving. Staff get blindsided when they fire staff without any warning. Finally, a tech company using slack and spreadsheets for booking meetings???You should be ashamed of yourselves!!

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      1 person found this review helpful
    2. 5.0
      Current Employee

      Great Onboarding, Even Greater Company

      Nov 13, 2021 - Support Specialist in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Atmosphere Amazing Onboarding Competitive Starting Salary Great Opportunity for Advancement Great FreshStart Training Money to Set up A Home Office Great Benefits

      Cons

      Very Competitive but Friendly Environment

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    3. 4.0
      Current Employee, more than 5 years

      Great People

      Oct 7, 2021 - Customer Success 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working with great people is so important. Everyone is so helpful and encouraging. Benefits and vacation is also good.

      Cons

      No longer the small tech start up. Salaries no longer increase yearly based on review. Not necessarily in every department but few leaders have the old school mentality where employees are easily replaceable which can bring down morale and cause employees to feel they are not valued or appreciated.

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      2 people found this review helpful

      FreshBooks Response

      Thank you for your review and honest feedback. FreshBooks has some of the best talent and people who work here and we are so proud of that. We have a great culture and will continue to be supportive of all our employees and consistently review compensation as it relates to our industry.

    4. 5.0
      Current Employee, more than 1 year

      Great place

      Oct 7, 2021 - Content Coordinator in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture, benefits, inclusive, fun

      Cons

      late nights (all-nighters) keeping up with work demands

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      FreshBooks Response

      Thank you for your honest opinions. FreshBooks does have a fabulous culture and great benefits that we are proud of. We appreciate the feedback on workload as this is so important to know when focusing on our long-term growth plan.

    5. 4.0
      Current Employee, less than 1 year

      Overall Rating

      Oct 6, 2021 - Director of Product Management 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Culture , Great exec team, clear vision and mission You can lead from the front

      Cons

      We are going fast and need more people fast

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      FreshBooks Response

      Thank you for your review and honest feedback. At FreshBooks, we are always looking for great people and will continue to hire as our business grows.

    6. 1.0
      Former Employee, more than 5 years

      Wannabe Shopify / Google

      Oct 1, 2021 - Senior Leader in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Dogs and Snacks, Free Food Thursdays, Multiple social events - ,you had plenty of everything at the Toronto office back in the day - Global offices / teams - Remote work since pandemic

      Cons

      Where to start? - Large volumes of people willingly leaving - many teams have all brand new people - Everyone who has lead their Diversity "Area" has quit and moved on in the last year; the few who tried to do the work were burnt out and met with so much internal posturing and red tape they just gave up and left. - Female Senior Leaders are a dying breed here = so many have left the organization. Not surprising - Executive Team is 85% White Males, and 10% White Females - Huge growth plans with no real plan to support the teams who have to do all the work (Finance, IT, HR) - Financed to the gills, but still not profitable

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      6 people found this review helpful

      FreshBooks Response

      Thank you for taking the time to give us your feedback. With any new platform, there will be hiccups along the way. However, we are confident that the New FreshBooks platform will be even better than our Classic. At FreshBooks, we treat all our employees with fairness, respect and strive for a diverse and inclusive workplace where opportunities are available for everyone.

    7. 3.0
      Former Employee, more than 1 year

      Meh

      Aug 18, 2021 - Office Administrator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work life balance and the people are great.

      Cons

      The execs have big egos.

      3 people found this review helpful
    8. 5.0
      Current Employee, more than 1 year

      good

      Aug 4, 2021 - Programmer Analyst in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good good good good good good

      Cons

      no cons no cons no cons no cons

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    9. 1.0
      Former Employee

      Poorly managed company with toxic work environment

      Sep 2, 2021 - Marketing in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      No positives outweigh the negatives

      Cons

      - HR is terribly run, they are terrible individuals that work here that have no idea how to deal with sensitive issues - no chance of getting a promotion here if you are junior, they only care about senior leadership leaving the lower ranked folk to do all the grunt work and heavy lifting - Management cares about one thing and one thing only, using others to make themselves look good - Marketing is a highly political group to work in, most people leave within a year - A complete mess of a company, they have no idea how to execute and perform, can honestly say this is a poorly performing company as a whole - product experience sucks

      8 people found this review helpful
    10. 4.0
      Current Employee

      Good place to work

      Jun 14, 2021 - Marketing Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people to work with, ambitious

      Cons

      Dealing with growing pains. Difficult to get projects up and running.

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