FreshBooks Reviews

Updated Jan 24, 2021

To filter reviews, or .
4.2
80%
Recommend to a Friend
95%
Approve of CEO
FreshBooks Co-Founder & CEO Mike McDerment
Mike McDerment
66 Ratings
Pros
  • "Good learning experience, great culture(in 9 reviews)

  • "Great people, top talents - one team culture/ mindset(in 9 reviews)

Cons
  • "Growing pains, mantaining a small startup vibe when you are nearing 250 employees is hard(in 5 reviews)

  • "The open office layout isn't for everyone(in 3 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Amazing culture and continuous improvements"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineering Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time for more than a year

    Pros

    - Great culture, focusing on the people and to provide a great workplace for everyone. - Interesting projects - Everyone is super helpful - You have all the tools and trust needed to do your job on the best possible way - Continuous improvement is part of every day - Great company values and an amazing CEO

    Cons

    - I could not find much, if you don't like the frequently changing environments maybe this is not the best place - The company is extensively growing and just started new sites so the usual challenges are there related to the growing phase

    Continue reading
  2. "Not bad"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Representative in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FreshBooks full-time for less than a year

    Pros

    great environment to start off in. Supportive team

    Cons

    growth is very slow for a BDR role (18 months to progress according to growth plan)


  3. "A lack of support for support team, but a decent company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Support Rockstar in Toronto, ON
    Doesn't Recommend
    Neutral Outlook

    I worked at FreshBooks full-time for less than a year

    Pros

    - Pay is good (40k) for a support role - Instant access to benefits - Cool people and office has a small gym, good washrooms etc. - Office is each to access and not in downtown core - Treats such as food and drink always available - First month in support for all new hires to get to know the product - Can be done remote - Peers are friendly and will offer assistance when you don’t know the answer

    Cons

    - This is a high pressure call center role, no matter the pay or perks, it is a call center role. - You have to do a year in support before you even get considered for another department, which is understandable, but then you see lots of people have been in the same role for years and you question if talent is recognized, if people hired are ambitious, or people just get stuck in the role and their soul destroyed. - The trainers are awesome, BUT the training is awful if you are going into a support role. The training is a good way to get everyone understanding the product (especially as there are different versions with different features), but if you go into a support role, a lot more needs to be done to help someone became an expert in support rather than playing games. - Exclusively Mac now, but next to no time given to learn Mac OS if moving from Windows - Policy is you have to answer a call within 3-5 rings, adds a lot of pressure from the start - The number of calls and emails required for a newbie make no sense, especially as you’re still learning a product that customers find flaws with, and the actual training offered just isn’t detailed enough. - In the first 1-3 months, expect to regularly spend 2-4 hours after your shift learning about the product and tools available to support as you don’t get enough training on them - Team Leaders are hit & miss, not sure what training is provided to them on how to get the best out of their team and how to recognize different learning styles. I would be surprised if all TLs had any supervisory experience in another role.

    Continue reading
  4. Helpful (1)

    "No opportunity for career advancement"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Toronto, ON
    No Opinion of CEO

    I worked at FreshBooks full-time for more than 3 years

    Pros

    Team is engaged and generally hardworking There are some phenomenal people there, I forged many long lasting friendships Dog-friendly policy is cute Snacks, coffee, tea, pop, milk and cereal provided; weekly lunches at one point in time Private bathrooms were honestly a perk Company put on a lot of nice events and the office space is architecturally beautiful Zero tolerance policy for employee abuse by customers was really appreciated

    Cons

    No room for advancement or ways out of support if you start there. Career progression will be touted as a perk (or used to be) but only the chosen few move up The open office environment was very hard to endure (loud, bright, distracting) Management had unrealistic expectations of quantity of cases to be executed at the expense of quality Unequal effort pulled off by various team members, people trying very hard vs people working with the bare minimum of effort or worse cheating the workflow Customers could be extremely unpleasant (though most were fine) Extreme favoritism within the department- a drink the koolaid vibe Proximity to public transit The perks the rest of the company could enjoy such as yoga, massage, etc were not accessible if you're in the support team as you have to be available on the phones all the time. If you happened to have a lunch break that timed up with events you could but otherwise you were out of luck Very poor lack of diversity in executive roles and management

    Continue reading
  5. "Don't Drink The Kool-Aid.. Ok maybe a little isn't bad."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Former Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at FreshBooks full-time

    Pros

    - Amazing time off and parental leave policy. - Great coworkers. - Overall, work environment is top class (depending on which department you are in - Some people actually care about you and your sanity and work capacity. - Strong ambition to doing what is right for customers (employees pay the price for this though).

    Cons

    - Expectations of employees vs. the processes, procedures and general way of approaching the business by leadership. The saying "walk before you run" is not really considered when deciding new ways of executing. Time and time again employees are asked to adopt new ways of thinking. Once all these new ways are adopted, management ignores them, changes their mind or flatout moves onto the new trendy thing. Cough.. "stages"? - Do you like meetings? I hope so, because meetings will be 50% of your day, leaving you virtually no time to actually accomplish the tasks and duties you are expected to complete. - Do you like making PowerPoint presentations? For litterally everything from a general meeting overview to summeries of previous meetings or things that happened 3 years ago. - Do you like being on call when senior leadership dreams up new ideas? I hope so, because when they want something it's expected to be in a matter of hours or days. Don't forget to make a PowerPoint to illustrate what you did and why. - Do you like change? I mean poorly dreamt up change, that impacts the dynamics of how you report, function, analyze and work? Good, it happens after every quarter and adds more check boxes vs. real impactful results. -Many more things but don't want to write a book, I'm sure you get the idea

    Continue reading
  6. "Failing Start-up"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engineering Manager in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FreshBooks full-time for less than a year

    Pros

    - Uses latest tech stack to develop software - Onboarding to do support for 1 month is gamified - If you are looking for a starter job to get your foot in the industry then you can try it for sometime: won't recommend long term

    Cons

    - Poor senior leadership team: Doesn't set the correct direction for the company to be successful - Frequent lay-offs - Poor market position - Not a competitive product: Quickbooks , Wave etc are way ahead of Freshbooks - Low salary - Processes are not well defined

    Continue reading
  7. "Great Place To Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Designer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time for more than a year

    Pros

    Culture, people, work-wife balance, leadership and benefits

    Cons

    Not really much to say here

  8. Helpful (5)

    "Support Department"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Support Specialist in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at FreshBooks full-time

    Pros

    - Work from home opportunities. - Challenging work. - Agency to assist the customer without needing to escalate calls and emails to a specialist or manager. - Standard benefits for a modern tech company.

    Cons

    - Pay does not match the responsibilities, and contribution expectations. - Little opportunity to advance in one's career outside of front-line phone and email support. - Support team is expected to do quality assurance testing for new features, but is not afforded time to do so, so Support has to deal with the complaints from customers when new product is released with poor design. - Support team is constantly told they are integral to keeping the business afloat, and that they work harder than any other department, but get paid less than interns in some departments.

    Continue reading
  9. "Good Experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Recommends
    Positive Outlook

    I have been working at FreshBooks full-time

    Pros

    Welcoming culture. Good product. Humble C-Suite that is willing to listen.

    Cons

    Communication breakdowns between teams because not everyone can always be kept in the loop - not on purpose, it just happens.

    Continue reading
  10. "Good company"

    5.0
    Former Employee - Software Engineer in Toronto, ON

    I worked at FreshBooks full-time

    Pros

    Very Friendly place to work

    Cons

    Not much happens, teams move slow

Viewing 1 - 10 of 97 English Reviews