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FreshBooks Reviews
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Approve of CEO
Mike McDerment
45 Ratings
Pros
"Nice people, Good work Life Balance, Nice Office Space" (in 6 reviews)
"Great people, top talents - one team culture/ mindset" (in 6 reviews)
Cons
"Lack of recognition for employees whose work does not contribute directly to numbers" (in 2 reviews)
"Lots of great people who worked there over 3 years get pushed away" (in 2 reviews)
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"Very unique and great culture is here"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at FreshBooks full-time (Less than a year)
Pros
Wonderful culture
Great people
Company close from Christmas to New Year day
Awesome leadership
Pet-friendly officeCons
Location is not easy to reach for everyone
Pet-friendly office.FreshBooks 2019-03-24 11:53 PDT![FreshBooks Logo]()
"The Grass Is Greener At FreshBooks"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at FreshBooks full-time (More than a year)
Pros
The positive things at FreshBooks are all of the benefits you want in a company. Great people, good pay, lots of food, great social culture, fun projects, excellent benefits, flexible time, etc.
Cons
Once you start working here you get head-hunted a lot because other companies know FreshBooks has amazing employees.
FreshBooks 2019-03-12 11:40 PDT![FreshBooks Logo]()
""Support""
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI worked at FreshBooks full-time
Pros
Supportive culture, Cool Office, Pet friendly
Cons
Very little opportunity for advancement
It's a call centre no matter how much they dress it upAdvice to Management
More opportunities for development, training and advancement
FreshBooks 2019-03-25 09:53 PDTHelpful (4)
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"Support"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI worked at FreshBooks full-time
Pros
Free snacks, good pay. Lunches on Thursdays
Cons
Culture. They say they are inviting but if you're not liked by the inner circle, they ice you out. Making you feel like you no longer want to be there and then they finally force you out.
Advice to Management
Cliques are not supposed to run a company. A company runs by the grace of their employees and customers
FreshBooks 2019-03-07 08:19 PSTHelpful (5)
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"Senior Manager"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNegative OutlookApproves of CEOI have been working at FreshBooks full-time
Pros
Nice people, Good work Life Balance, Nice Office Space
Cons
Not alot of growth opps, not clear on the future, growing slowly
FreshBooks 2018-11-29 06:23 PSTHelpful (15)
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"great company on the surface"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookApproves of CEOI worked at FreshBooks full-time (More than 3 years)
Pros
Great perks, lots of social events, comfortable office, the company invested a lot to become “Great Place To Work”
Cons
Middle managements need to have more respect to people. Yes freshBooks is a fast growing company which experiencing lots of changes, but all the hard works we have done in the past need to be treated with respect. Lots of great people who worked there over 3 years get pushed away. The HR can’t be trusted at all, I emailed HR with some of my concerns and questions, then she forwarded the email to my manager :-(
Advice to Management
Great perks and “Great Place to Work” will help you attract people but not keep them. You need a better HR department, someone won’t hire a non-experienced employee just because they are related.
FreshBooks 2018-10-11 09:17 PDTHelpful (3)
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"One of Canada’s greatest places to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI have been working at FreshBooks full-time
Pros
Incredible people, friendly culture, great values, awesome customers, openness to change
Cons
Homogenous mostly white male executive team, no executive people officer
FreshBooks 2018-08-26 05:54 PDTHelpful (5)
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"From a long term Employee"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at FreshBooks full-time (More than 5 years)
Pros
Opportunity - I've been at FreshBooks for well over 5 years, and have watched it grow from a 'startup' to a full fledged business. All along the way, I've always had the opportunity to grow and develop here in big ways. I've never felt stagnant, and have been surrounded by great people who work hard and care about what they do. If you put in the effort, you will succeed here. Its been fun being able to watch so many people build their careers here.
Culture - Frequent company events, trips to the cottage, friendly faces, a workplace where people are overwhelmingly supportive and kind, this is the fabric of FreshBooks.
Location - Might be a con for some as it's out of the downtown core, but the Junction Area is increasingly becoming a great place to work/live. Lots of parks, restaurants, and places to grab lunch.Cons
Change - There has been growing pains, like any evolving company. Some folks have had a hard time adapting to shifts in the business. Moving from a startup with a lack of much structure to a proper business had definitely brought a few wobbly moments.
Migration - We have been in a limbo state for a few years, putting all energy into migrating customers to our new platform. This has burnt out a lot of people, with some ultimately leaving. I think we've gained a lot of learnings here. Things have felt better over the last 6 months as we've slowly moved forward.Advice to Management
Its important to keep encouraging the entrepreneurial spirit that makes FreshBooks great, always give employees the resources and opportunity to take initiative and do great things. Not bogged down by process or too much structure.
Don' t get too distracted by profit/short term financial success, never forget about the small business owner that our company is founded on. This is key to our long term growth.FreshBooks 2018-07-04 06:14 PDTHelpful (2)
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"Great place to work!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at FreshBooks full-time (More than 3 years)
Pros
- fast moving
- open to change
- lots of opportunities for growth (and room to do so)
- transparent & open exec team
- strong learning & development culture
- FUN! as one of the company's core values :)Cons
- collaboration between departments as we grow (work in progress on this one)
- participation in events (also a challenge as we grow)Advice to Management
Keep living the PORCHFEST values in everything you do.
FreshBooks 2018-07-05 13:53 PDTHelpful (1)
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"Support Specialist"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at FreshBooks full-time
Pros
I am proud of our vision and the work we are doing. I get to collaborate with talented, creative people from diverse backgrounds.
I love the open, inclusive environment. I can be myself at work!Cons
If you are not a dog person it could be a bit of an adjustment to work in this dog friendly office. That being said there are several dog free spaces / meeting rooms available
Advice to Management
Leadership here is open to feedback and new ideas. This is important to me.
FreshBooks 2018-07-05 18:17 PDT
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