FreshBooks Reviews
Updated Nov 28, 2019
"Great people, top talents - one team culture/ mindset" (in 9 reviews)
"The kind of work-life balance one can find at FreshBooks is rare elsewhere" (in 8 reviews)
"We are feeling some growing pains as we are in the process of scaling fairly quickly" (in 5 reviews)
"Recent departures may be a little worrying" (in 3 reviews)
"Maintaining client relationships with our high valued customers and upselling."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at FreshBooks full-time for less than a year
Pros
"Culture-Add", Genuine, Fast growing and work-life balance
Cons
If you're looking for a job downtown Toronto, it is - keep in mind it is in High Park area though. There is a Go station right beside it though and 20 min drive to core downtown/40 min transit.
FreshBooks2019-11-28- Helpful (2)
"A call center by any other name."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI worked at FreshBooks full-time for less than a year
Pros
-Unlimited coffee, snacks and beer. -Private bathrooms with soft soap and high quality toilet paper. Best bathroom situation I've ever seen in an office. -Mostly friendly co-workers.
Cons
-Office is out of the way if you take transit. -Too many meetings. -A lot of unhappy customers due to ongoing product changes/unresolved product bugs. You'll be saddled with a lot of tickets you won't be able to resolve. -Low starting pay. Non negotiable 43k start and the pay raise structure was strange, based in "going market rate" (how they arrive at this figure is anyone's guess) rather than job performance. -My team leader would pester me within minutes of starting my shift if I wasn't on the phone, yet others would be logged off the phone for hours without consequence. Obvious preferential treatment. -Clients were generally rubes. Of course there were some nice, intelligent ones. But it's clear many of these people were starting their own business because they couldn't get hired anywhere. Incredibly frustrating to deal with. -It's the type of place where people declare their "pronouns" in their email signatures. You get the idea. This could be a plus or negative depending on who you are...
Continue readingFreshBooks2019-11-23 "so nice"
StarStarStarStarStarRecommendsPositive OutlookApproves of CEOI have been working at FreshBooks part-time
Pros
;one working for them
Cons
there's no growing in there e
FreshBooks2019-10-31- Helpful (4)
"Best place I've ever worked"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at FreshBooks full-time for less than a year
Pros
- Slew of in-office and as-needed amenities - Tremendous support for employee success - Friendly and authentic co-workers, comfortable open-concept office - Growing and ambitious company
Cons
Some customers will get upset with you, but that's the nature of customer support. Even then, however, the company has your back and will not allow you to be abused.
FreshBooks2019-08-23 "Good"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI worked at FreshBooks full-time for more than a year
Pros
Good benefits, work environment, people are nice
Cons
Extended work hours, communication issues, hard to see future
FreshBooks2019-09-08- Helpful (2)
"Good people"
StarStarStarStarStarI worked at FreshBooks full-time for more than a year
Pros
- Good people - Good mission - Beautiful office - Cross-functional practice is great
Cons
- Too risk-averse to technical changes, meaning debt gets solved late - Pay corrections are about impossible to get - Slightly culty vibe
FreshBooks2019-08-05 - Helpful (8)
"Unrealistic play at product space"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI worked at FreshBooks full-time for more than a year
Pros
The utmost respect goes to FreshBooks' quality of customer service. The kind of work-life balance one can find at FreshBooks is rare elsewhere. Whether this is due to lack of sense of urgency and accountability of timelines, or due to great corporate culture, is debatable.
Cons
By attempting to launch a product that appears modern, the product has abandoned important use cases of its core and most supportive demographic / most valuable customers. When does who gets to career progress what? A game of dice and luck.
Continue readingFreshBooks2019-07-04 - Helpful (2)
"PHP sucks but developers were great"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookI worked at FreshBooks full-time for more than 3 years
Pros
Hires well. Worked with great people.
Cons
The culture is more suited for extroverts. Company has trouble hanging on to talent
FreshBooks2019-06-13 - Helpful (3)
"Progressive environment that rewards success."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at FreshBooks full-time for less than a year
Pros
They have chosen some top-notch directors in the marketing department. They give the staff a lot of autonomy, while providing support and direction. I've worked at FreshBooks for one year and our team has overperformed and we've got a lot of recognition and it feels great.
Cons
This is the best place I've worked in tech for over 10 years. The onboarding "month in support" could probably be shortened to better support their future teammates.
Continue readingFreshBooks2019-05-11 - Helpful (1)
"Great company!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at FreshBooks full-time
Pros
Very fast moving and enjoyable workplace
Cons
High expectations of all employees, which is fair!
FreshBooks2019-05-15