FreshBooks Reviews | Glassdoor.ca

FreshBooks Reviews

Updated 25 March, 2019
62 reviews

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4.2
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FreshBooks Co-Founder & CEO Mike McDerment
Mike McDerment
45 Ratings

Employee Reviews

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Pros
  • "Nice people, Good work Life Balance, Nice Office Space" (in 6 reviews)

  • "Great people, top talents - one team culture/ mindset" (in 6 reviews)

Cons
  • "Lack of recognition for employees whose work does not contribute directly to numbers" (in 2 reviews)

  • "Lots of great people who worked there over 3 years get pushed away" (in 2 reviews)

More Pros and Cons

  1. "Very unique and great culture is here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Toronto, ON
    Current Employee - Software Engineer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time (Less than a year)

    Pros

    Wonderful culture
    Great people
    Company close from Christmas to New Year day
    Awesome leadership
    Pet-friendly office

    Cons

    Location is not easy to reach for everyone
    Pet-friendly office.


  2. "The Grass Is Greener At FreshBooks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time (More than a year)

    Pros

    The positive things at FreshBooks are all of the benefits you want in a company. Great people, good pay, lots of food, great social culture, fun projects, excellent benefits, flexible time, etc.

    Cons

    Once you start working here you get head-hunted a lot because other companies know FreshBooks has amazing employees.

  3. ""Support""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at FreshBooks full-time

    Pros

    Supportive culture, Cool Office, Pet friendly

    Cons

    Very little opportunity for advancement
    It's a call centre no matter how much they dress it up

    Advice to Management

    More opportunities for development, training and advancement


  4. Helpful (4)

    "Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at FreshBooks full-time

    Pros

    Free snacks, good pay. Lunches on Thursdays

    Cons

    Culture. They say they are inviting but if you're not liked by the inner circle, they ice you out. Making you feel like you no longer want to be there and then they finally force you out.

    Advice to Management

    Cliques are not supposed to run a company. A company runs by the grace of their employees and customers


  5. Helpful (5)

    "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at FreshBooks full-time

    Pros

    Nice people, Good work Life Balance, Nice Office Space

    Cons

    Not alot of growth opps, not clear on the future, growing slowly


  6. Helpful (15)

    "great company on the surface"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at FreshBooks full-time (More than 3 years)

    Pros

    Great perks, lots of social events, comfortable office, the company invested a lot to become “Great Place To Work”

    Cons

    Middle managements need to have more respect to people. Yes freshBooks is a fast growing company which experiencing lots of changes, but all the hard works we have done in the past need to be treated with respect. Lots of great people who worked there over 3 years get pushed away. The HR can’t be trusted at all, I emailed HR with some of my concerns and questions, then she forwarded the email to my manager :-(

    Advice to Management

    Great perks and “Great Place to Work” will help you attract people but not keep them. You need a better HR department, someone won’t hire a non-experienced employee just because they are related.

    FreshBooks Response

    15 Oct, 2018 – HR Business Partner

    Hi there, thank you for submitting a review. It’s wonderful to hear that you feel strongly about our perks and FreshBooker events.

    As for the concern you raised regarding HR, the HR role at FB is... More


  7. Helpful (3)

    "One of Canada’s greatest places to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FreshBooks full-time

    Pros

    Incredible people, friendly culture, great values, awesome customers, openness to change

    Cons

    Homogenous mostly white male executive team, no executive people officer

  8. Helpful (5)

    "From a long term Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Manager in Toronto, ON
    Current Employee - Support Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time (More than 5 years)

    Pros

    Opportunity - I've been at FreshBooks for well over 5 years, and have watched it grow from a 'startup' to a full fledged business. All along the way, I've always had the opportunity to grow and develop here in big ways. I've never felt stagnant, and have been surrounded by great people who work hard and care about what they do. If you put in the effort, you will succeed here. Its been fun being able to watch so many people build their careers here.

    Culture - Frequent company events, trips to the cottage, friendly faces, a workplace where people are overwhelmingly supportive and kind, this is the fabric of FreshBooks.

    Location - Might be a con for some as it's out of the downtown core, but the Junction Area is increasingly becoming a great place to work/live. Lots of parks, restaurants, and places to grab lunch.

    Cons

    Change - There has been growing pains, like any evolving company. Some folks have had a hard time adapting to shifts in the business. Moving from a startup with a lack of much structure to a proper business had definitely brought a few wobbly moments.

    Migration - We have been in a limbo state for a few years, putting all energy into migrating customers to our new platform. This has burnt out a lot of people, with some ultimately leaving. I think we've gained a lot of learnings here. Things have felt better over the last 6 months as we've slowly moved forward.

    Advice to Management

    Its important to keep encouraging the entrepreneurial spirit that makes FreshBooks great, always give employees the resources and opportunity to take initiative and do great things. Not bogged down by process or too much structure.

    Don' t get too distracted by profit/short term financial success, never forget about the small business owner that our company is founded on. This is key to our long term growth.


  9. Helpful (2)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Toronto, ON
    Current Employee - Customer Support in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time (More than 3 years)

    Pros

    - fast moving
    - open to change
    - lots of opportunities for growth (and room to do so)
    - transparent & open exec team
    - strong learning & development culture
    - FUN! as one of the company's core values :)

    Cons

    - collaboration between departments as we grow (work in progress on this one)
    - participation in events (also a challenge as we grow)

    Advice to Management

    Keep living the PORCHFEST values in everything you do.

    FreshBooks Response

    9 Jul, 2018 – HR Generalist

    Thank you for sharing. The pace of growth at FreshBooks is amazing and has it's challenges. We're all learning as we grow...fun and rewarding! We couldn't do any of this without you so thanks... More


  10. Helpful (1)

    "Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time

    Pros

    I am proud of our vision and the work we are doing. I get to collaborate with talented, creative people from diverse backgrounds.

     I love the open, inclusive environment. I can be myself at work!

    Cons

    If you are not a dog person it could be a bit of an adjustment to work in this dog friendly office. That being said there are several dog free spaces / meeting rooms available

    Advice to Management

    Leadership here is open to feedback and new ideas. This is important to me.

    FreshBooks Response

    9 Jul, 2018 – HR Generalist

    Thank you for sharing your experience as an employee at FreshBooks and for all of your hard work on our Support team. It's awesome to read how proud you are of your work & your colleagues. Thank... More