Working at FreshBooks | Glassdoor.ca

FreshBooks Overview

Toronto, ON
201 to 500 employees
2003
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable
The FreshBooks story begins back in January 2003, when Mike was running a four person design agency. When it came to billing clients, Word was frustrating to use and wasn’t built to create good looking invoices. Then one day something happened that makes every ... Read more

Mission: If you create value for your customers by applying your time and expertise to other people’s problems, thereby running a service-based business - FreshBooks is built specifically for you. We uphold a longstanding tradition of providing extraordinary customer service ... Read more

FreshBooks – Why Work With Us?


At FreshBooks our philosophy is to Execute Extraordinary Experiences Everyday.
 
This permeates into everything we do, from our award-winning customer support to how we design our product and the values we live everyday as FreshBookers.


FreshBooks is the #1 cloud accounting solution designed for small-medium sized business owners. Stacked with innovative, intelligent and hardworking employees, our team is growing and continuing to work on one of many common goals: Building the most effective and desirable online accounting application to help a variety of businesses better manage their finances.

Want to make a difference? Whether you are highly, technological focused or have ambition to create and express, FreshBooks is the place for you! We value learning, growth and self-development and look for people who are committed to delivering the best for each other, our customers and stakeholders.

Our People: FreshBooks is all about individual-expression and evolution. You will work with people who embody our values of Passion, Ownership, Results, Change, Honesty, Fun, Empathy, Strive and Trust. Regardless of the position, you will become part of a team made up of unique and talented people all focused on executing greatness for the product, customers and each other.  

We like to take care of our team here at FreshBooks. Here’s a sampling of some Perks & Benefits we offer to our employees:

  • Premium paid employer Health Benefits
  • Employee Assistance Program (EAP)
  • Paid Parental Leave
  • 3 Paid Volunteer/Charity Days
  • $200 yearly Health & Wellness Credit
  • Onsite Gym & Showers
  • Onsite Massage Therapy, Mediation & Yoga
  • Child and dog friendly environment 
  • Bike racks with repair station 
  • Generous vacation policy
  • Weekly catered lunch
  • Snacks options and beverages

FreshBooks Reviews

  • "Amazing culture and continuous improvements"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineering Manager in Toronto, ON
    Current Employee - Software Engineering Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time (More than a year)

    Pros

    - Great culture, focusing on the people and to provide a great workplace for everyone.
    - Interesting projects
    - Everyone is super helpful
    - You have all the tools and trust needed to do your job on the best possible way
    - Continuous improvement is part of every day
    - Great company values and an amazing CEO

    Cons

    - I could not find much, if you don't like the frequently changing environments maybe this is not the best place
    - The company is extensively growing and just started new sites so the usual challenges are there related to the growing phase

    Advice to Management

    Keep up the great work, I think the company is on the right track.

See All 105 Reviews

FreshBooks Photos

FreshBooks photo of: Working Session
FreshBooks photo of: We take collaboration seriously at FreshBooks.
FreshBooks photo of: Our FreshDogs help with productivity!
FreshBooks photo of: Short Hands on Autism for Austism Awareness Month.
FreshBooks photo of: FreshBooks Announcing our Push Coding Competition Winner.
FreshBooks photo of: 2018 FreshBooks Pride Picnic
See All PhotosSee All

FreshBooks Interviews

Experience

Experience
64%
11%
25%

Getting an Interview

Getting an Interview
64%
18%
14%
4

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at FreshBooks.

    Interview

    Applied online and received an email to put in my availability. Recruiter was very responsive via email. However, she was very monotone and not enthusiastic over the phone during the interview and did not introduce the role at all. Not a great interviewee to say the least and didn't seem excited about her job.

    Interview Questions

See All 133 Interviews

FreshBooks Awards & Accolades

  • Great Places To Work, Great Place to Work Institute, 2019
  • Canada’s Top Small and Medium Employers, Canada's Top 100 Employers, 2019
  • Front Line Customer Service Team of The Year, Stevie Awards for Sales and Customer Service, 2019
  • Great Places To Work, Great Place to Work Institute, 2018
  • Great Places to Work, Great Place to Work Institute, 2017
See More

Work at FreshBooks? Share Your Experiences

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