Working at FreshBooks | Glassdoor.ca

FreshBooks Overview

Toronto, ON
201 to 500 employees
2003
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable
The FreshBooks story begins back in January 2003, when Mike was running a four person design agency. When it came to billing clients, Word was frustrating to use and wasn’t built to create good looking invoices. Then one day something happened that makes every ... Read more

Mission: If you create value for your customers by applying your time and expertise to other people’s problems, thereby running a service-based business - FreshBooks is built specifically for you. We uphold a longstanding tradition of providing extraordinary customer service ... Read more

FreshBooks – Why Work For Us?


At FreshBooks our philosophy is to Execute Extraordinary Experiences Everyday.
 
This permeates into everything we do, from our award-winning customer support to how we design our product and the values we live everyday as FreshBookers.


FreshBooks is the #1 cloud accounting solution designed for small-medium sized business owners. Stacked with innovative, intelligent and hardworking employees, our team is growing and continuing to work on one of many common goals: Building the most effective and desirable online accounting application to help a variety of businesses better manage their finances.

Want to make a difference? Whether you are highly, technological focused or have ambition to create and express, FreshBooks is the place for you! We value learning, growth and self-development and look for people who are committed to delivering the best for each other, our customers and stakeholders.

Our People: FreshBooks is all about individual-expression and evolution. You will work with people who embody our values of Passion, Ownership, Results, Change, Honesty, Fun, Empathy, Strive and Trust. Regardless of the position, you will become part of a team made up of unique and talented people all focused on executing greatness for the product, customers and each other.  

We like to take care of our team here at FreshBooks. Here’s a sampling of some Perks & Benefits we offer to our employees:

  • Premium paid employer Health Benefits
  • Employee Assistance Program (EAP)
  • Paid Parental Leave
  • 3 Paid Volunteer/Charity Days
  • $200 yearly Health & Wellness Credit
  • Onsite Gym & Showers
  • Onsite Massage Therapy, Mediation & Yoga
  • Child and dog friendly environment 
  • Bike racks with repair station 
  • Generous vacation policy
  • Weekly catered lunch
  • Snacks options and beverages

FreshBooks Reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
FreshBooks Co-Founder & CEO Mike McDerment
Mike McDerment
51 Ratings
  • Helpful (1)

    "Progressive environment that rewards success."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SEO Manager in Toronto, ON
    Current Employee - SEO Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time (Less than a year)

    Pros

    They have chosen some top-notch directors in the marketing department. They give the staff a lot of autonomy, while providing support and direction. I've worked at FreshBooks for one year and our team has overperformed and we've got a lot of recognition and it feels great.

    Cons

    This is the best place I've worked in tech for over 10 years. The onboarding "month in support" could probably be shortened to better support their future teammates.

    Advice to Management

    Pay special attention to the directors you promote and hire, they are often the reason employees flourish or fail.

See All 73 Reviews

FreshBooks Photos

FreshBooks photo of: Short Hands on Autism for Austism Awareness Month.
FreshBooks photo of: FreshBooks Announcing our Push Coding Competition Winner.
FreshBooks photo of: 2018 FreshBooks Pride Picnic
FreshBooks photo of: Our Core Values help us shape team dynamics and guide decisions
FreshBooks photo of: Outside of the FreshBooks' building
FreshBooks photo of: Some of our Core Values: FUN, STRIVE, TRUST, EMPATHY
See All PhotosSee All

FreshBooks Interviews

Experience

Experience
55%
14%
31%

Getting an Interview

Getting an Interview
65%
17%
15%
3

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (1)  

    Support Rockstar Interview

    Anonymous Employee in Toronto, ON
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at FreshBooks (Toronto, ON).

    Interview

    A phone interview to touch base followed by two 2 hour interviews at Freshbooks. After that met one of the founders to touch base and then was notified.

    Great and friendly group of people. All very unique and helpful. Very cool office!

    Interview Questions

    • When was a time when you provided exceptional customer service? What does a 404:error mean? Why do you want to work at Freshbooks? What are your weaknesses? Do you like pineapple on pizza?   Answer Question
See All 78 Interviews

FreshBooks Awards & Accolades

  • Great Places To Work, Great Place to Work Institute, 2019
  • Canada’s Top Small and Medium Employers, Canada's Top 100 Employers, 2019
  • Front Line Customer Service Team of The Year, Stevie Awards for Sales and Customer Service, 2019
  • Great Places To Work, Great Place to Work Institute, 2018
  • Great Places to Work, Great Place to Work Institute, 2017
See More

Work at FreshBooks? Share Your Experiences

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