Working at FreshBooks | Glassdoor.ca

FreshBooks Overview

Toronto, ON
201 to 500 employees
2003
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable
The FreshBooks story begins back in January 2003, when Mike was running a four person design agency. When it came to billing clients, Word was frustrating to use and wasn’t built to create good looking invoices. Then one day something happened that makes every ... Read more

Mission: If you create value for your customers by applying your time and expertise to other people’s problems, thereby running a service-based business - FreshBooks is built specifically for you. We uphold a longstanding tradition of providing extraordinary customer service ... Read more

FreshBooks – Why Work For Us?


At FreshBooks our philosophy is to Execute Extraordinary Experiences Everyday. This permeates into everything we do, from our award-winning customer support to how we design our product and the values we live everyday as FreshBookers.

undefined

FreshBooks is the #1 cloud accounting solution designed for small-medium sized business owners. Stacked with innovative, intelligent and hardworking employees, our team is growing and continuing to work on one of many common goals: Building the most effective and desirable online accounting application to help a variety of businesses better manage their finances.

Want to make a difference? Whether you are highly, technological focused or have ambition to create and express, FreshBooks is the place for you! We value learning, growth and self-development and look for people who are committed to delivering the best for each other, our customers and stakeholders.

Our People: FreshBooks is all about individual-expression and evolution. You will work with people who embody meaningful values like Passion, Ownership, Results, Change, Honesty, Fun, Empathy, Strive and Trust. Regardless of the position, you will become part of a team made up of unique and talented people all focused on executing greatness for the product, customers and each other.  


We like to take care of our team here at FreshBooks. Here’s a sampling of what is available to our employees.

  • Premium paid employer health benefits
  • Employee Assistance Program (EAP)
  • Paid Parental Leave
  • 3 Paid Volunteer/Charity Days
  • 2 paid Religious Observance Days  
  • $200 yearly healthy living credit
  • Onsite gym / yoga 
  • Child and dog friendly environment 
  • Bike racks with repair station 
  • Generous vacation policy
  • Breakfast everyday and catered weekly lunch
  • Snacks and beverages

FreshBooks Reviews

4.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
FreshBooks Co-Founder & CEO Mike McDerment
Mike McDerment
31 Ratings
  • Featured Review

    "Fun place to learn and grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Toronto, ON
    Current Employee - Software Developer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time (More than a year)

    Pros

    As someone who is looking to break into the tech industry, this is a great place. There is a lot going on and I am constantly busy. The tech stack is pretty modern and the office has dogs.
    The people are the best - I really mean it. The company prides itself on having a strong culture and I think there are some obvious improvements to be made, but overall people seem very happy to come to work.
    Management is very transparent, employees are aware of current numbers and investment and they try to keep everyone informed.

    Cons

    The perks aren't as great as some other companies (Shopify, Flipp, PagerDuty, etc) but I think that will come with growth. Lunches only provided one day a week.
    Struggling to go from the start up mentality into a full-blown "company", there are some growing pains.

    Advice to Management

    Keep pushing forward, your employees love you and want to build this product together. I appreciate how transparent you are, but wish that the perks were updated a bit more to reflect other similar companies in the industry.

See All 43 Reviews

FreshBooks Photos

FreshBooks photo of: Our Core Values help us shape team dynamics and guide decisions
FreshBooks photo of: Outside of the FreshBooks' building
FreshBooks photo of: Some of our Core Values: FUN, STRIVE, TRUST, EMPATHY
FreshBooks photo of: Group Shot of some of our FreshBookers
FreshBooks photo of: Some of our fury co-workers
FreshBooks photo of: A couple of our FreshBookers playing a friendly game of Ping-Pong
See All PhotosSee All

FreshBooks Interviews

Experience

Experience
42%
15%
42%

Getting an Interview

Getting an Interview
60%
22%
11%
5

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Helpful (3)  

    Product Manager Interview

    Anonymous Interview Candidate in Toronto, ON
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at FreshBooks (Toronto, ON) in October-2017.

    Interview

    I applied online and got a response fro HR. The interview process has 4 steps: (1) phone screen by their corporate recruiter, (2) in person interview with one or two members of the team, (3) PPT presentation to a larger team, (4) meeting with a founder. I only got through the first two stages. The HR was very pleasant and kept me in the loop about the status of my application. When I came in for in person interview, I got a tour of the space (they use 2 floors and have expansion plans to a third floor). In the first interview there was a small case study (only 5 minutes) to see your thinking process. The third stage of the interview requires preparation (they give you a week). The presentation is about 40 minutes. The last step (meeting the founder) is informal and there is no special prep required for that. There is about a week gap between each interview phase, so expect the process to take 3-4 weeks.

    Interview Questions

    • Imagine you are consulting for a doctor's clinic that has customer complaints about long wait times. how would you suggest they fix the problem?   1 Answer
See All 38 Interviews

FreshBooks Awards & Accolades

  • Great Places to Work, Great Place to Work Institute, 2017
  • Great Places to Work, Great Place to Work Institute Canada, 2016
  • Best Small & Medium Employers in Canada, Canada's Top 100 Employers, 2016
  • Best Small & Medium Employers in Canada, Canada's Top 100 Employers, 2015
  • Best Workplaces in Canada, Great Place to Work, 2015
See More

Work at FreshBooks? Share Your Experiences

FreshBooks
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or