Working at FreshBooks | Glassdoor.ca

FreshBooks Overview

Toronto, ON
201 to 500 employees
2003
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable
The FreshBooks story begins back in January 2003, when Mike was running a four person design agency. When it came to billing clients, Word was frustrating to use and wasn’t built to create good looking invoices. Then one day something happened that makes every ... Read more

Mission: If you create value for your customers by applying your time and expertise to other people’s problems, thereby running a service-based business - FreshBooks is built specifically for you. We uphold a longstanding tradition of providing extraordinary customer service ... Read more

FreshBooks – Why Work With Us?


At FreshBooks our philosophy is to Execute Extraordinary Experiences Everyday.
 
This permeates into everything we do, from our award-winning customer support to how we design our product and the values we live everyday as FreshBookers.


FreshBooks is the #1 cloud accounting solution designed for small-medium sized business owners. Stacked with innovative, intelligent and hardworking employees, our team is growing and continuing to work on one of many common goals: Building the most effective and desirable online accounting application to help a variety of businesses better manage their finances.

Want to make a difference? Whether you are highly, technological focused or have ambition to create and express, FreshBooks is the place for you! We value learning, growth and self-development and look for people who are committed to delivering the best for each other, our customers and stakeholders.

Our People: FreshBooks is all about individual-expression and evolution. You will work with people who embody our values of Passion, Ownership, Results, Change, Honesty, Fun, Empathy, Strive and Trust. Regardless of the position, you will become part of a team made up of unique and talented people all focused on executing greatness for the product, customers and each other.  

We like to take care of our team here at FreshBooks. Here’s a sampling of some Perks & Benefits we offer to our employees:

  • Premium paid employer Health Benefits
  • Employee Assistance Program (EAP)
  • Paid Parental Leave
  • 3 Paid Volunteer/Charity Days
  • $200 yearly Health & Wellness Credit
  • Onsite Gym & Showers
  • Onsite Massage Therapy, Mediation & Yoga
  • Child and dog friendly environment 
  • Bike racks with repair station 
  • Generous vacation policy
  • Weekly catered lunch
  • Snacks options and beverages

FreshBooks Reviews

  • "Fantastic Place to Learn and Grow as a Product Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Designer in Toronto, ON
    Former Employee - Senior Product Designer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FreshBooks full-time (More than 5 years)

    Pros

    - World-class design team with a honestly amazing management team
    - Humble and open work environment
    - FreshBooks has a history of taking junior designers and pumping out superstars
    - Lots of opportunities to grow and exciting problems to solve

    Cons

    - If you're looking to really specialize in one area (beyond mobile, payments, fintech) it may not be for you. FreshBooks hires and trains generalists who are very well rounded in all areas of product design.

See All 92 Reviews

FreshBooks Photos

FreshBooks photo of: Working Session
FreshBooks photo of: We take collaboration seriously at FreshBooks.
FreshBooks photo of: Our FreshDogs help with productivity!
FreshBooks photo of: Short Hands on Autism for Austism Awareness Month.
FreshBooks photo of: FreshBooks Announcing our Push Coding Competition Winner.
FreshBooks photo of: 2018 FreshBooks Pride Picnic
See All PhotosSee All

FreshBooks Interviews

Experience

Experience
61%
12%
27%

Getting an Interview

Getting an Interview
63%
18%
15%
4

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Support Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Interview

    Probably the most disorganized and unprofessional HR person I have ever came in contact with. It’s been a month of trying to set up a simple phone interview.

    Originally got a phone call out of the blue and was unable to talk as I was in an appointment, was told I will hear back from her later on. Waited around and nothing. Emailed her to notify I was still very interested in the position and no reply.

    I was ghosted for 2 weeks. Then I get an email asking for my availability that week for a phone call. Entered my availability and it was open, didn’t get a response. I literally waited around for 2 whole days and didn’t receive a call.

    This following week I receive an email stating she is available on a certain day and time. I let her know I am busy at that time and can chat an hour later, never heard anything back and I am very fast at replying. That day she calls me at the time I said I was not available...I get an email saying she just noticed my email reply now and will call me later. STILL NOTHING.

    I am literally so disinterested in working here now, their process is embarrassing. Especially for someone stating they have been working in HR for years. I really hope that this isn’t a reflection of what the rest of the people in the company are like. It is also disheartening for the fact that I am actively seeking employment and waiting around for a month to get one phone call is waste of time.

    Interview Questions

See All 107 Interviews

FreshBooks Awards & Accolades

  • Great Places To Work, Great Place to Work Institute, 2019
  • Canada’s Top Small and Medium Employers, Canada's Top 100 Employers, 2019
  • Front Line Customer Service Team of The Year, Stevie Awards for Sales and Customer Service, 2019
  • Great Places To Work, Great Place to Work Institute, 2018
  • Great Places to Work, Great Place to Work Institute, 2017
See More

Work at FreshBooks? Share Your Experiences

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