Working at FreshBooks |

FreshBooks Overview

Toronto, ON
201 to 500 employees
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable
The FreshBooks story begins back in January 2003, when Mike was running a four person design agency. When it came to billing clients, Word was frustrating to use and wasn’t built to create good looking invoices. Then one day something happened that makes every ... Read more

Mission: If you create value for your customers by applying your time and expertise to other people’s problems, thereby running a service-based business - FreshBooks is built specifically for you. We uphold a longstanding tradition of providing extraordinary customer service ... Read more

FreshBooks – Why Work For Us?

At FreshBooks our philosophy is to Execute Extraordinary Experiences Everyday. This permeates into everything we do, from our award-winning customer support to how we design our product and the values we live everyday as FreshBookers.


FreshBooks is the #1 cloud accounting solution designed for small-medium sized business owners. Stacked with innovative, intelligent and hardworking employees, our team is growing and continuing to work on one of many common goals: Building the most effective and desirable online accounting application to help a variety of businesses better manage their finances.

Want to make a difference? Whether you are highly, technological focused or have ambition to create and express, FreshBooks is the place for you! We value learning, growth and self-development and look for people who are committed to delivering the best for each other, our customers and stakeholders.

Our People: FreshBooks is all about individual-expression and evolution. You will work with people who embody meaningful values like Passion, Ownership, Results, Change, Honesty, Fun, Empathy, Strive and Trust. Regardless of the position, you will become part of a team made up of unique and talented people all focused on executing greatness for the product, customers and each other.  

We like to take care of our team here at FreshBooks. Here’s a sampling of what is available to our employees.

  • Premium paid employer health benefits
  • Employee Assistance Program (EAP)
  • Paid Parental Leave
  • 3 Paid Volunteer/Charity Days
  • 2 paid Religious Observance Days  
  • $200 yearly healthy living credit
  • Onsite gym / yoga 
  • Child and dog friendly environment 
  • Bike racks with repair station 
  • Generous vacation policy
  • Breakfast everyday and catered weekly lunch
  • Snacks and beverages

FreshBooks Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
FreshBooks Co-Founder & CEO Mike McDerment
Mike McDerment
37 Ratings
  • Featured Review

    Helpful (2)

    "Fun place to learn and grow"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Toronto, ON
    Current Employee - Software Developer in Toronto, ON
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time (More than a year)


    As someone who is looking to break into the tech industry, this is a great place. There is a lot going on and I am constantly busy. The tech stack is pretty modern and the office has dogs.
    The people are the best - I really mean it. The company prides itself on having a strong culture and I think there are some obvious improvements to be made, but overall people seem very happy to come to work.
    Management is very transparent, employees are aware of current numbers and investment and they try to keep everyone informed.


    The perks aren't as great as some other companies (Shopify, Flipp, PagerDuty, etc) but I think that will come with growth. Lunches only provided one day a week.
    Struggling to go from the start up mentality into a full-blown "company", there are some growing pains.

    Advice to Management

    Keep pushing forward, your employees love you and want to build this product together. I appreciate how transparent you are, but wish that the perks were updated a bit more to reflect other similar companies in the industry.

See All 55 Reviews

FreshBooks Photos

FreshBooks photo of: Our Core Values help us shape team dynamics and guide decisions
FreshBooks photo of: Outside of the FreshBooks' building
FreshBooks photo of: Some of our Core Values: FUN, STRIVE, TRUST, EMPATHY
FreshBooks photo of: Group Shot of some of our FreshBookers
FreshBooks photo of: Some of our fury co-workers
FreshBooks photo of: A couple of our FreshBookers playing a friendly game of Ping-Pong
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FreshBooks Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Support Rockstar Interview

    Anonymous Employee in Toronto, ON
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through an employee referral. The process took a week. I interviewed at FreshBooks (Toronto, ON).


    A phone interview to touch base followed by two 2 hour interviews at Freshbooks. After that met one of the founders to touch base and then was notified.

    Great and friendly group of people. All very unique and helpful. Very cool office!

    Interview Questions

    • When was a time when you provided exceptional customer service? What does a 404:error mean? Why do you want to work at Freshbooks? What are your weaknesses? Do you like pineapple on pizza?   Answer Question
See All 49 Interviews

FreshBooks Awards & Accolades

  • Great Places to Work, Great Place to Work Institute Canada, 2016
  • Best Small & Medium Employers in Canada, Canada's Top 100 Employers, 2016
  • Best Small & Medium Employers in Canada, Canada's Top 100 Employers, 2015
  • Best Workplaces in Canada, Great Place to Work, 2015
  • Canada's Top 100 Employers, Canada's Top 100 Employers, 2014
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