Working at FreshBooks | Glassdoor.ca

FreshBooks Overview

Toronto, ON
201 to 500 employees
2003
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable
The FreshBooks story begins back in January 2003, when Mike was running a four person design agency. When it came to billing clients, Word was frustrating to use and wasn’t built to create good looking invoices. Then one day something happened that makes every ... Read more

Mission: If you create value for your customers by applying your time and expertise to other people’s problems, thereby running a service-based business - FreshBooks is built specifically for you. We uphold a longstanding tradition of providing extraordinary customer service ... Read more

FreshBooks – Why Work With Us?


At FreshBooks our philosophy is to Execute Extraordinary Experiences Everyday.
 
This permeates into everything we do, from our award-winning customer support to how we design our product and the values we live everyday as FreshBookers.


FreshBooks is the #1 cloud accounting solution designed for small-medium sized business owners. Stacked with innovative, intelligent and hardworking employees, our team is growing and continuing to work on one of many common goals: Building the most effective and desirable online accounting application to help a variety of businesses better manage their finances.

Want to make a difference? Whether you are highly, technological focused or have ambition to create and express, FreshBooks is the place for you! We value learning, growth and self-development and look for people who are committed to delivering the best for each other, our customers and stakeholders.

Our People: FreshBooks is all about individual-expression and evolution. You will work with people who embody our values of Passion, Ownership, Results, Change, Honesty, Fun, Empathy, Strive and Trust. Regardless of the position, you will become part of a team made up of unique and talented people all focused on executing greatness for the product, customers and each other.  

We like to take care of our team here at FreshBooks. Here’s a sampling of some Perks & Benefits we offer to our employees:

  • Premium paid employer Health Benefits
  • Employee Assistance Program (EAP)
  • Paid Parental Leave
  • 3 Paid Volunteer/Charity Days
  • $200 yearly Health & Wellness Credit
  • Onsite Gym & Showers
  • Onsite Massage Therapy, Mediation & Yoga
  • Child and dog friendly environment 
  • Bike racks with repair station 
  • Generous vacation policy
  • Weekly catered lunch
  • Snacks options and beverages

FreshBooks Reviews

  • Helpful (1)

    "Company that values employees and Customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Rockstar in Toronto, ON
    Former Employee - Customer Support Rockstar in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at FreshBooks full-time (More than a year)

    Pros

    Emphasis on employee well being

    Great benefits

    Fun start up feel

    Solid transparency from top down

    Cons

    Struggles in transition from start up to larger business

    Starting to lose level of consideration for Support/phone line workers

    Advice to Management

    Don’t lose sight on taking care of your Support staff

See All 94 Reviews

FreshBooks Photos

FreshBooks photo of: Working Session
FreshBooks photo of: We take collaboration seriously at FreshBooks.
FreshBooks photo of: Our FreshDogs help with productivity!
FreshBooks photo of: Short Hands on Autism for Austism Awareness Month.
FreshBooks photo of: FreshBooks Announcing our Push Coding Competition Winner.
FreshBooks photo of: 2018 FreshBooks Pride Picnic
See All PhotosSee All

FreshBooks Interviews

Experience

Experience
61%
11%
28%

Getting an Interview

Getting an Interview
64%
18%
14%
4

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Sales Interview

    Anonymous Interview Candidate in Toronto, ON
    No Offer
    Negative Experience
    Average Interview

    Application

    The process took 3+ weeks. I interviewed at FreshBooks (Toronto, ON).

    Interview

    I don't normally write negative interview experiences however I believe the one I had at FreshBooks to be one of the most discouraging experiences I've ever had.

    First and foremost, the recruiter did not answer any of the questions I had via email, and completely ghosted the emails that I sent asking for further information about the company and position. This is normally understandable, however with two weeks worth of time in between I'm hesitant to say that I can excuse all of them.

    Secondly, any "updates" for invitations I was promised were never sent which made me look unprofessional by not having the proper link for Zoom and causing frustration when trying to connect to the right call.

    Finally, I got a pre-interview call the day before (normal) in which I was told I was the lowest on the totem pole and would have to fight harder as a result so I decided to rescind my application and continue on with a few other interviews. The call with the recruiter as well was extremely impersonal.

    Overall the least professional experience I've ever had whilst interviewing and very disappointed.

    Interview Questions

    • How do you feel your experience in your previous positions qualifies for this one?   Answer Question
See All 117 Interviews

FreshBooks Awards & Accolades

  • Great Places To Work, Great Place to Work Institute, 2019
  • Canada’s Top Small and Medium Employers, Canada's Top 100 Employers, 2019
  • Front Line Customer Service Team of The Year, Stevie Awards for Sales and Customer Service, 2019
  • Great Places To Work, Great Place to Work Institute, 2018
  • Great Places to Work, Great Place to Work Institute, 2017
See More

Work at FreshBooks? Share Your Experiences

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