ISOutsource Reviews

At ISOutsource there is an expectation from every one of our team members to have a growth mindset. We understand that not everyone has a natural desire to shift from a fixed mindset to a growth mindset and so we invest in mentorship, coaching, and providing actionable feedback. When team members demonstrate continued apathy, a sense of entitlement, or a resistance to change from ways of carelessness and poor-quality work, we will hold them accountable in order to maintain our high standards around client and team satisfaction. Our NPS metrics (both client and team) show the enormous improvements we have made over the last few years. At ISOutsource, we encourage feedback and provide multiple ways for our team members to use their voice. It is our belief that is one of the many reasons ISOutsource is a great place to work.

Thanks for the well thought out and communicated feedback! The changes in middle management are primarily driven from growth... as we grow, and as we see promotions, we need to continue to add to the middle management team. So, it is a positive outcome of growth, but agreed, 'training' a new manager can be a challenge and take some time. The folks we have had, and the new folks we do have are phenomenal, but it is still change, and it can increase complexity for our employees, I get that. In terms of time off, I've always felt that we are VERY aggressive on time off, especially for a client facing consultancy (where time away costs real money). We provide 13 days (a bit over 2.5 weeks) off from your start date. No waiting period, it is available immediately, and add 2 days a year most years after that (no waiting for year 3, 5 and 10 for big jumps) until you reach 28 days (5.6 weeks) off. That is a ton of time off! And we want our folks to use it. We don't play games with 'unlimited time off policies' which data shows primarily cause folks to take less time off (yep, once you remove that fear of losing time off not taken, it turns out most people take less time off) and really try to offer a solid time off policy. In addition to the PTO, there are the regular paid holidays, maternity/paternity time, etc. I really feel good about our time off policy. Happy to talk about it anytime if you want to drop by. Another tough one is medical. We don't control the insurance market, of course, and medical insurance has gone consistently up in costs. We pay fully for our employees. Health, dental, vision, LTD and STD. Most importantly, we offer a GOOD plan, not the high deductible, super high out of pocket max plans you see many places these days. I've always felt insurance is important, and it is to be usable and used. We select the best available PPO and Health Savings Plans we can get, and go to market when we feel we are not getting what we want. I know I'm not happy with rising healthcare costs, but we are working hard to keep rich benefits at the best cost possible. Insurance is only partially about monthly costs. More importantly, it is about actual costs when used. Does it protect you, does is serve you, is it there for you when you need it to protect your hard earned income? You are right that it really is all about time at the end of the day. Time is our product, and we have to be honest about that, and I think we are. We also try to keep the model fair and balanced in a way that our workweek stays rational, which is a real benefit of working for ISOutsource compared to working at some of the other big employers in town (I've been there, I know that story!) We are just at the beginning of our next iteration of company growth. We have expanded to new markets, and have decentralized our management team, and are really moving upstream in our skill set and our services delivered. It is an exciting time, and I'm glad you are happy here. I know I am! Thank you for taking the time to give such detailed thoughts about your work experience!