Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at HGS?

53% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.0 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 208 reviews)); "Good people and teams mates." ((in 132 reviews)); "Good work environment and Colleagues" ((in 126 reviews)); "Friendly nature good environment better place to work" ((in 121 reviews)); "Good training is going on" ((in 105 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 447 reviews)); "Poor management and will not appreciate hard work" ((in 219 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 205 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Minimum wage and no breaks if work 6 hours or less." ((in 26 reviews))

What are employees saying about HGS redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS redundancy and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Toronto , Windsor , Saskatoon , Calgary , Dartmouth , Barrie , Winnipeg , Halifax , Regina , North Bay , Edmonton , Belleville , Charlottetown , Ottawa , Brampton , Kentville , Mississauga , Pembroke , Timmins , Vancouver , Moncton , Waterloo , Scarborough , Hamilton , London , Fredericton , Saint John , Quebec , Burnside , Airdrie

HGS Reviews

3.3

53% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

67% approve of CEO

50% positive business outlook

Ratings by category

3.5

Diversity and inclusion

3.1

Culture and values

3.0

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.8

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Nov 17, 2017

Min Wage Job, Not Min Wage Duties

Csr1

Recommend

CEO approval

Business outlook

Pros

I cant think of any good reason to work here, depending on the program the incentives can be decent.

Cons

Pretty much everything, you are a 3rd party vendor if you worked for their vendors directly you would make 40-50% more per hour doing the same job with better benefits, if you aren't in management you are expendable beyond belief. Near impossible to move up even with management experience at previous call centers, very much a who knows who environment.

5.0

Jun 21, 2017

Great company with lots of opportunities for advancement

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

I started at the bottom in this company as a CSR taking calls, and have worked my way up to a nice salaried position. They turned a job into a career! Lots of opportunities for promotion for anyone motivated.

Cons

Wages and salaries are on the lower end of the scale.

1.0

Jan 22, 2016

Pathetic

Customer loyalty agent

Recommend

CEO approval

Business outlook

Pros

1-secure buildings with swipe cards 2-fellow agents are nice 3-cant think of anything else

Cons

1-management doesn't know anything about everything they should. 2-its always freezing cold inside 3-systems used by agents are unstable, slow and constantly crash 4-surounded by negativity and bitterness from the moment you start working after training 5-the direct supervisors are less trained than agents and promoted solely on "friendship and smoking buddies" 6-training involves doing a lot of nothing and making posters. Great for the 3 weeks of getting paid for literally doing NOTHING. Use this job to get on your feet because they hire anybody. I mean.. ANYBODY!

Viewing 1 - 3 of 5,007 Reviews

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Jobs at HGS

Remote Customer Service Representative

Customer Service Representative

Customer Service Representative

Remote Bilingual French Customer Service Representative

French Bilingual Customer Service Representative

HGS

HGS Reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Min Wage Job, Not Min Wage Duties

Great company with lots of opportunities for advancement

Pathetic

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