Pathetic - Customer Loyalty Agent HGS Employee Review

1.0
Jan 22, 2016
Recommend
CEO approval
Business outlook

Pros

1-secure buildings with swipe cards 2-fellow agents are nice 3-cant think of anything else

Cons

1-management doesn't know anything about everything they should. 2-its always freezing cold inside 3-systems used by agents are unstable, slow and constantly crash 4-surounded by negativity and bitterness from the moment you start working after training 5-the direct supervisors are less trained than agents and promoted solely on "friendship and smoking buddies" 6-training involves doing a lot of nothing and making posters. Great for the 3 weeks of getting paid for literally doing NOTHING. Use this job to get on your feet because they hire anybody. I mean.. ANYBODY!

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I don’t have any con

avatar
HGS Response
1mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
May 12, 2026
Recommend
CEO approval
Business outlook

Pros

- Quick to adopt new technologies - High degree of freedom

Cons

- Agressive timelines - Unclear direction

avatar
HGS Response
1mo
Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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