Pros
1. Everyone is too tied up so not much of internal politics. 2. There are a few helpful colleagues which will do the extra miles to assist you. Without them, the whole department are not be able to function. 3. People here are generally friendly and can be mingled around (*but not necessary helpful)
Cons
This is referring to UPS Malaysia. From Day 1 when I join UPS Malaysia until I left, things are still the same and getting worse. Overall, this company does not have a vision to move forward and to seriously look for improvement. 1. Only that few helpful ones that are keeping things going. Once they are on leave. Don’t even dream to have anyone help out. 2. Lack of sales support and no team work across departments. Sales have to spend almost 80% of time settling issues from other departments such as re-arranging any miss pickup, chase border clearance for update, settle billing disputes and raise credit notes, call overseas at midnight due to time zone difference, perform shipment damage inspection because operation is not free, sometimes even have to rush all the way to airport to collect shipment and delivering it to customer personally due to lack of manpower, and the list goes on. 3. Very demanding sales management. On top of spending most of the time to settle issues, sales is being expected to meet 5 customers a day and win at least 1 new customer every single week without fail. If not, you will be deemed as poor performer and start to micromanage you. If new won customers who tried our service but faced multiple service failures (example due to shipment missing, damage, no pickup, disputes), sales are being held accountable which is extremely unfair. It affects your KPI factor based on your revenue pull-through rate. If we score very badly in that, it will result in poor total scores and based on that score it will determine your next year increment. In this case, will be lesser. Besides, top management send email to you at 10pm and by next morning 7.30am, ridiculously ask why have you not responded to the email. 4. Too many manual reports asking for the same info by management from different departments. After updated those reports, they will ask you again and again because nobody reads the report. Everyone blindly update just for the sake of updating. It gets worse if you are underperform, because they will ask even more reports from you to justify your low performance. You spend more time updating unnecessary reports instead of doing sales and thus lower conversion rate. Then they add even more reports. It’s a non-ending bad cycle. 5. 60% of time non responsive in email or phone call. Reply only when things being escalated up to the top management 6. Company is not willing to hire more people to cope with the amount of workload. Once there is a surge of volume (example during peak season, new huge volume business won), unable to support and causes multiple failures. After customer has churned, without solving the root cause, management will push sales to re-pursue again. Cycle repeats itself until customer refused to use us again. 7. Lack of authority in country level. Country level is unable to make any decision without referring to district or region. Even for hiring a replacement for sales. Country does not have the authority to use budget to held marketing events. Therefore the low exposure of UPS brand name in the local market as compared to competitors 8. Cut commission without prior notice. We only get to know our commission being cut by approximately half until we get our pay slip. The ridiculous reason given was due to the person in charged was too busy to inform us earlier. No apologize from person in charged as well.