UPS Reviews | Glassdoor.ca

UPS Reviews

Updated 25 May, 2018
10,082 reviews

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3.5
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UPS Chief Executive Officer David Abney
David Abney
2,461 Ratings

10,082 Employee Reviews

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Pros
Cons
  • Work/life balance don't have time to spend the money you make or see your family some days (in 307 reviews)

  • I would like to work at ups full time not part time (in 532 reviews)

More Pros and Cons

  1. "Great Cmpany"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at UPS part-time

    Pros

    Great Place and envirment 2 wrk

    Cons

    i have n0 c0ns abt the cmpany


  2. Helpful (1)

    "Wouldn't recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Package Handler in Calgary, AB
    Former Employee - Package Handler in Calgary, AB
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UPS part-time (More than 5 years)

    Pros

    Decent pay if you can stick it out for a while, benefits are good. Some good people that work there that make it worth it.

    Cons

    Lots of people call in "sick" every shift, management is disorganized, hard to move up in the company, massive turnover rate due to hard working conditions, constantly hounded to improve PPH (packages per hour) rate or else you'll be threatened with a write up. General poor working conditions a majority of the time that doesn’t get resolved. Constantly under staffed which makes work harder for everyone there, which is directly related to why turnover rate is so poor. Batteries for scanners were constantly an issue, broken scanners as well. For a billion dollar company you would think broken equipment wouldn't be an issue.

    Advice to Management

    Treat senior staff with more respect. There's a reason why most people don't last more than 3 months working there. Give more recognition to workers that actually go out of their way to do a better job, or actually show up to work monday-friday since that was rare.

  3. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UPS full-time (More than a year)

    Pros

    Great environment, and great people

    Cons

    Being a corporation employees are like numbers


  4. "Portrays to the public is a facade"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at UPS full-time (More than 3 years)

    Pros

    Some smart supervisors show true leadership and give their team ownership and empowerment.

    Cons

    Cannot retain a good talent pool of employees due to low compensation and lack of leadership and resources. Management spends more time putting out fires and damage control then doing the actual work or investing money in preventing it in the first place.

    Advice to Management

    Take a good look at Home Depot's culture and leadership changes. They've published case studies on the changes they've made and were completely transparent and open about mistakes they've made and what they did you make them grow. That's what a smart business leadership is and they've only seen more growth as a result. Your true bottom lines are your front like employees who deliver the service and customers. Focusing more on costs and profits doesn't provide good customer service and happy employees.


  5. "Good entry level job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Truck Loader
    Former Employee - Truck Loader
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at UPS part-time

    Pros

    It's tough, but the hourly pay isn't bad. If you're looking to stay long-term, they are really big on promoting from within.

    Cons

    The first month before I gained union membership was rough. I can remember one day in particular where I got sent home after only 45 minutes of work, because I wasn't needed and they can do that to non-union employees.

    Advice to Management

    Upgrade the equipment.


  6. "generally an ok place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UPS part-time

    Pros

    Decent benefits, pay is alright

    Cons

    Customers complaints, a lot of demand


  7. "Xmas Runner (working with Driver)"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Hamilton, ON
    Former Employee - Anonymous Employee in Hamilton, ON
    Doesn't Recommend

    I worked at UPS part-time

    Pros

    -you get to be out of doors a lot of the time and get exercise

    Cons

    -the limits on the weight of packages are not kept limited as they say
    -the pay is terrible for the amount of work you do

    Advice to Management

    -organize your Xmas part-time work better
    -treat your employees with more respect
    -limit the actual amount the packages weigh - (just enforce the actual top weight)

  8. Helpful (1)

    "Good company to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customs Broker in Fredericton, NB
    Former Employee - Customs Broker in Fredericton, NB
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UPS part-time

    Pros

    nice colleagues
    full benefit package even for part time employees

    Cons

    shift hours are too late


  9. "Dehumanizing experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UPS part-time

    Pros

    Not much on the good side. A lot of procedures intended to make the work easier, too bad they have bad side effects.

    Cons

    Managers are not chosen for merits, they are selected for their docility. Less thinking, more obeying, that’s what the company is about.

    Advice to Management

    The American model does not really work well in Canada, some adaptation is needed for American companies to operate abroad.


  10. "Air Walker/Driver Helper Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Driver Helper in Edmonton, AB
    Former Employee - Driver Helper in Edmonton, AB
    Recommends

    I worked at UPS part-time

    Pros

    The HR professional was very helpful and kind. She tried to get a suitable place and also made the whole process very easy. My colleagues (the drivers I worked with) were awesome people and always eager to help. Great relationship with those guys.

    Cons

    A bit of dissonance between back office and front line staff.
    it will also be helpful to know what the week would look like rather than taking it a day at a time. it can be frustrating not been able to plan ahead

    Advice to Management

    I think the management can do well creating a culture of getting feedbacks from the frontline staff. We work out there in the open and the feedback will definitely help with scheduling and decision making.


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