Their motto "leave them drown, otherwise they become lazy" - Second Line Support Engineer TELUS Employee Review

1.0
Oct 28, 2021
Recommend
CEO approval
Business outlook

Pros

The only pro is that they offer part-time contracts.

Cons

- Questions are not answered but ignored - No communication at all - No help whatsoever, not from manager, not from HR, not from pay check - Quantity goes above quality (they have bonuses for quantity) - As flexible as a lead door. Nothing at all. Everything has to come from the employee. Yet when the employee asks a favour in return (for everything they did extra on request) nothing will be given as "this" is not possible - They try to manipulate the so-called anonymous yearly employees surveys by trying to force employees to do them with the manager. It was anonymous, wasn't it?! - Negatively filled in the survey? Count on a conversation with a manager. - The awards they've earned are not honestly earned (Covid-19 award? Really. They have done nothing and still do nothing to help employees getting vaccinated. Other than give them free for this) - Managers are acting as if they never heard before of the issues on the departments. Even when they've been informed by email - Managers say that it is only one of the teams complaining, so it must be them (it sounded like "being dumber" than the other teams. Although it wasn't said this way). This team, consists of people from a country known for being blunt and calling out. And not keeping their mouth shut. - Managers tell letting drown new hires. Because when you help them they become lazy. This was not a one time event. Over and over happened. - Departments are telling new hires they will get help after the training, when starting. This is not the truth. They know and agree with the "letting drown new hires" policy. - After giving your (2 months) notice, you will be ignored completely. They don't reply to the emails about this. Management forget to invite you to meetings and then sends Team Lead to ask where you are. Etc. etc. - When asking a question, by mouth, the most heard (99,9%) answer "we will come back to this". At that moment you know you will never hear about it again. They are afraid to say "NO". But forget that NO is an answer, an dmuch better than being ignored and not getting an answer. - Not answering and ignoring is culture. Stop with this awful habit. Remember that NO is an answer also and much better than hear nothing,

Explore other reviews about TELUS

5.0
May 25, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

2.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and create your own schedule. Paid training. There is an option for therapy through the company.

Cons

They are hiring, but there aren't enough tasks to make the minimum of 10 hours a week. There are no raises and no promotions. They take a long time to respond to emails, if they respond at all. The only benefit is a 401 (k). $14 is the pay rate, and one can only work 20 hours a week, if there are enough tasks. The past couple of exams for training set one up to fail them. I have been doing this job long enough to know this. They constantly threaten your job, which really affects morale and confidence. There used to be bonuses, but they haven't done them in a long time. There were times we were given permission to work up to 35 hours for the week, but again, it has been a long time. Last one, they didn't have enough tasks to allow for workers to get to 25+. They also offered stock options, but they ended that as well. They made a major mistake on my end and threatened me unless I complied. Eventually got an email that they were wrong, but they didn't apologize. I saw they were hiring freelancers with a maximum of 25 hours a week. I wrote to management and was told the rest of us were only staying at 20. I am currently seeking other employment. There are other companies that do the same work with higher pay and actual benefits. This was once a good job, but once Telus took over, it has been downhill. I would not recommend this company anymore. I'm starting to wonder if this isn't a sinking ship.

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