Pros
We are very employee centric and our main focus is on building a happy well-engaged team to support the variety of campaigns that we have at out site. The jobs are challenging and rewarding and the team members are generally very professional and hard working people with a focus on growing their knowledge and careers. We offer a great employee development program and are always looking at how we can promote from within vs. going outside of the organization.
Cons
The pay is lower than at a captive call center due to campaign based financial constraints, some of the team members can be very hard to motivate and are often stuck in an entitled mindset which is further impacted by the heavy focus on team member engagement across the entire organization. Communication is a constant struggle specifically between multiple departments and Operations to ensure that consistent feedback and communications are provided to all staff members.