Customer success guru - Customer Success Guru Shopify Employee Review

4.0
Jun 9, 2019
Recommend
CEO approval
Business outlook

Pros

Nice people, great benefits , good training and really thorough resources for doing the job

Cons

Can be lonely working remote didn’t feel like I was friends with my coworkers that said everyone was really nice.

Explore other reviews about Shopify

5.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing company with incredible product

Cons

None that I can think of

2.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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