Customer Success Guru - Customer Success Guru Shopify Employee Review

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime