Casuals Not Treated as Equal - Customer Service Representative Scotiabank Employee Review

1.0
Nov 26, 2016
Recommend
CEO approval
Business outlook

Pros

My local branch-level management is great (there are just so many layers of hierarchy above them it is hard to get anything done) Nice to have a discount on banking services.

Cons

Tons of uncertainty going forward. Employees understand why the changes are good for the bank but stop trying to get our buy-in when it means fewer jobs. Pays so little that I cannot afford childcare; can only work when my spouse is off to avoid paying for childcare as I can't even break even. There are more shifts I could work, but it just isn't worth it to pay more for daycare than I bring in. Not really a living wage. Organization does not treat Casual employees as equals, even with things like the annual Viewpoint Survey. Also very disappointing to not be able to participate in the stock option plan. I have been casual for one year and have worked every week, hard to not feel a bit sour about being excluded from these things... Especially Viewpoint. It seems like the casual's opinions just don't matter at all.

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5.0
May 17, 2026
Recommend
CEO approval
Business outlook

Pros

very good enviroment of working

Cons

i have no cons for the bank

2.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

A couple of smart people who are kind and open to mentoring. Hours not bad given no deal flow in US.

Cons

Top heavy management. Culture values heavy politicking. Low bonuses.

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