Scotiabank Customer Service Representative Reviews | Glassdoor.ca

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Scotiabank Customer Service Representative Reviews

Updated 9 April, 2019
148 reviews

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Customer Service Representative

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Scotiabank President and CEO Brian J. Porter
Brian J. Porter
62 Ratings

Employee Reviews

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Pros
Cons
  • "Long hours - difficult to maintain work life balance" (in 77 reviews)

  • "Can't work full time for CR position" (in 42 reviews)

More Pros and Cons

  1. "customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Scotiabank part-time (More than a year)

    Pros

    good position to start in banking/finance industry

    Cons

    it was good overall. great experience.


  2. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Toronto, ON
    Current Employee - Customer Service Representative in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Scotiabank part-time (Less than a year)

    Pros

    Benefits, space for growth, good environment, Friendly people.

    Cons

    Training could be better,

    Advice to Management

    Training for current and new employees should be more practical. Facilities for the employee should be more comfortable.

  3. Helpful (5)

    "They Try"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Halifax, NS
    Current Employee - Customer Service Representative in Halifax, NS
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Scotiabank full-time (More than 5 years)

    Pros

    benefits start right away, room for growth

    Cons

    managers play favorites, they put their staff down and get away with it, ridiculous policies that claim to be "legally required" yet no other FI uses them.. workplace gossip. Way underpaid for what is expected. Micromanagement

    Advice to Management

    don't put your staff down for having an opinion or for questioning policies that completely contradict themselves.


  4. Helpful (1)

    "Customer representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Vancouver, BC
    Current Employee - Customer Service Representative in Vancouver, BC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Scotiabank part-time (Less than a year)

    Pros

    Kind staff and good environment

    Cons

    Stressful tasks and difficult customers

    Advice to Management

    Focus only on the job. Not recommend to work part time while attending school.


  5. "Teller"

    StarStarStarStarStar
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Scotiabank part-time

    Pros

    Good management and good co workers.

    Cons

    pay is relative at the low


  6. "Customer Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Barrie, ON
    Current Employee - Customer Service Representative in Barrie, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Scotiabank part-time (More than a year)

    Pros

    - great environment
    - great and friendly stuff
    - workers always willing to help
    - hands on training
    - benefits are great even for part time
    - paid vacation

    Cons

    - part-time
    - not enough hours
    - hard to move up in some specific areas
    - not a lot of open opportunities from level 3
    - pay/salary difference between the districts
    - eliminating positions/ combining responsibilities into one


  7. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Representative
    Former Employee - Customer Services Representative
    Neutral Outlook
    No opinion of CEO

    I worked at Scotiabank full-time (Less than a year)

    Pros

    good environment and good culture

    Cons

    management need to improvement

  8. Helpful (1)

    "Customer Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Toronto, ON
    Former Employee - Customer Service Representative in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Scotiabank part-time (Less than a year)

    Pros

    Great company and customers. Very good internal system.

    Cons

    Never ever expect any encouragement from your managers .

    Advice to Management

    Please be Mentor not Boss


  9. "Retiree"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Freelancer - Customer Service Representative in Mississauga, ON
    Former Freelancer - Customer Service Representative in Mississauga, ON
    Recommends

    I worked at Scotiabank (More than 10 years)

    Pros

    Good company to start as a young individual .

    Cons

    I have no comments , I worked for this company for 19 years

    Advice to Management

    Scotiabank is a great company to work for it


  10. "Customer Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Calgary, AB
    Current Employee - Customer Service Representative in Calgary, AB
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Scotiabank full-time (More than a year)

    Pros

    can move up very easily

    Cons

    competitive but easy to move up

    Advice to Management

    keep it up