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Convergys

Acquired by SYNNEX

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The people in corporate don't really care about employees - Customer Sales & Service Representative Convergys Employee Review

3.0
Aug 4, 2014
Recommend
CEO approval
Business outlook

Pros

You had a 12 point system for time you could be absent if you needed to, the pay was okay, and the people were nice.

Cons

They were always going on about sales, I had a high sales quota, so they would go after me about VOC voice of the customer, if that was great too, they would go on about phone calls even though you would often have to help with a technical support question, then billing, and then try to make a sale, even if you did your job right they would find something else.

Explore other reviews about Convergys

5.0
Jun 16, 2021
Recommend
CEO approval
Business outlook

Pros

Good in training people and provides opportunity for growth.

Cons

No retirement benefit even after completing 5 years of service

3.0
Jul 29, 2024
Recommend
CEO approval
Business outlook

Pros

was able to work remotely is a plus - training is good, if you have inquiries- recruitment department was able to address concern in a timely manner-

Cons

the account that was assigned to is sales - so monthly quota is stressful. Our account was unfortunately let go and the position is no longer available to they need to let go of us

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