Convergys
Acquired by SYNNEX
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Convergys is now part of SYNNEX. For up to date information and jobs, please see the Concentrix profile..
Convergys interview questions
Easy interview difficulty
Mostly positive interview experience
How others got an interview
- 14%In personIn person
- 10%RecruiterRecruiter
- 9%Employee referralEmployee referral
- 5%Recruitment agencyRecruitment agency
- 3%OtherOther
- 1%Campus recruitingCampus recruiting
Interview search
1,211 interviews
Convergys interviews FAQs
- Glassdoor users rated their interview experience at Convergys as 54.2% positive with a difficulty rating score of 1.96 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Technical Support and Technical Associate rated their interviews as the hardest, whereas interviews for TSR and Customer Service Agent roles were rated as the easiest.
- The hiring process at Convergys takes an average of 5 days when considering 24 user submitted interviews across all job titles. Candidates applying for TSR had the quickest hiring process (on average 1 day), whereas Technical Support Representative roles had the slowest hiring process (on average 14 days).
- Common stages of the interview process at Convergys according to 24 Glassdoor interviews include:
One on one interview: 21%
Phone interview: 17%
Skills test: 14%
Background check: 13%
Personality test: 11%
IQ intelligence test: 8%
Presentation: 8%
Drug test: 4%
Group panel interview: 2%
Other: 1%
Here are the most commonly searched roles for interview reports -
- Customer Service Representative(685) ;
- Team Leader(136) ;
- Customer Service Representative II(110) ;
- Technical Support Engineer(72) ;
- Technical Support Representative(72) ;
- Technical Support(62) ;
- Technical Support Agent(59) ;
- Customer Service and Problem Resolution Representative II(49) ;
- Customer Service Associate(47) ;
- Customer Service Agent(43) ;
- Call Center Agent(41) ;
- Customer Service(38) ;
- Sales Associate(37) ;
- Call Center Representative(35) ;
- Tier I Technical Support(32) .
