Convergys Customer Service Representative Reviews

Updated Jul 21, 2020

To filter reviews, or .
2.5
44%
Recommend to a Friend
57%
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
319 Ratings
  1. "Inbound Customer Service Phone Representative"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Phone Representative in Chilliwack, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time for less than a year

    Pros

    Good Salary, Opportunity for advancement

    Cons

    Limited attention during training understaffed

    Continue reading
  2. "Better than Fast Food"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chilliwack, BC
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Convergys part-time for less than a year

    Pros

    - Paid Breaks - Flexibility for hours - Good Staff

    Cons

    - Angry Customers - Retraining for each contract if they ran out - Gave unreasonable retraining hours.


  3. "Network while employed here"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Niagara, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Convergys full-time for more than 10 years

    Pros

    Brilliant Co workers. Benefits. Rrsp match

    Cons

    Poor operations managers. Strict on sales.

    Continue reading
  4. "Misinf"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Halifax, NS
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Convergys full-time for more than 3 years

    Pros

    Loved to talk with people and help them

    Cons

    Poor training and slip seating

  5. "CUSTOMER SERVICE"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chilliwack, BC
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Convergys full-time for more than a year

    Pros

    -Repetitive Work - Excellent Supervisors - Flexible Schedule - Benefits

    Cons

    - Stressful - Demanding - Constant Change due To Contracts

  6. "Good hours, pressured sales environment, horrible management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Welland, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time for less than a year

    Pros

    Lots of hours, flexible in a way

    Cons

    Ridiculous sales culture, to the point that you need to offer direct within the first 3 minutes of the phone call

  7. Helpful (1)

    "A secure place to work that pays you to train for the position."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chilliwack, BC
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Convergys full-time for more than 3 years

    Pros

    Paid training, medical and dental benefits and warm and friendly atmosphere

    Cons

    Stressful job and wages do not reflect the amount of responsibility and ever changing expectations

    Continue reading
  8. "Call Centre Experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in London, ON
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Convergys full-time for less than a year

    Pros

    Good training; good team leader mentoring; interesting to try a call center

    Cons

    travel to call center is long; more hands on training would have been appreciated

    Continue reading
  9. Helpful (2)

    "I worked at Stream/Convergys for 6 years"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chilliwack, BC
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Convergys full-time for more than 5 years

    Pros

    ,a lot of friendly people and they have paid training

    Cons

    it is shift work that changes every few months, no room for work-home balance--managers are not too sympathetic if you need time off for personal reasons.It is a very high stress job,constant people yelling at you about their bills

    Continue reading
  10. Helpful (1)

    "Customer service agent"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chilliwack, BC
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Convergys full-time for more than a year

    Pros

    Convergys is a great place to always something new going on and has great benefits.

    Cons

    The only con is shift bids every three to four months.

    Continue reading
Found 1019 reviews