Working at Convergys | Glassdoor.ca

Convergys Overview

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Cincinnati, OH (US)
10000+ employees
Concentrix
1998
Company - Public (CVG)
Staffing & Outsourcing
$2 to $5 billion (CAD) per year
Competitors

Unknown

Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.<br/><br/>Convergys is the world leader in customer experience outsourcing. We infuse innovation ... Read more

Convergys Reviews

  • "The contract I work is great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Belleville, ON
    Current Employee - Technical Support Representative in Belleville, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    If you get a great Team Leader you can really excel, have flexible scheduling, and have a great atmosphere. The job is chat based so if it's slow or you can manage your chats well, you can chat with people around you. Music is playing all the time so it's like a party when you IM people for a shift. Fun, interesting contract with great customers.

    This place has stayed open for 18 years by having multiple contracts in the same old shopping mall of a building. If you work hard and are coachable, you have job security!

    Cons

    If you get a technically/socially inept TL, or someone you butt heads against, your stats will suffer, and therefore your incentive bonuses. Pray you get assigned to a good TL.

    This place has stayed open for 18 years by having multiple contracts in the same old shopping mall of a building. People can be clique-y and there are issues where seniority gets promoted over skill.

    Advice to Management

    None! Everyone seems to be lovely and has been great to me in the time that I have been working there.

See All 5,499 Reviews

Convergys Photos

Convergys photo of: Cincy Office
Convergys photo of: convergys
Convergys photo of: Sewer
Convergys photo of: Screening area for applicants
Convergys photo of: Nuvali, Convergys
Convergys photo of: During Learning Lab Graduation (same BDay Celeb)
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Convergys Interviews

Experience

Experience
61%
22%
17%

Getting an Interview

Getting an Interview
58%
14%
10%
9
5
3
1

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Conseiller Client Interview

    Anonymous Employee in Tunis, TX (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Convergys (Tunis, TX (US)).

    Interview

    J'ai commencer par me presenter et parler de mon experience professionnelle, puis j'ai prouver la raison pour laquelle j'ai choisi de travailler dans Convergys. Enfin, on a negocier le salaire et le temps du travailler. j'ai proposer le service Orange pour travailler avec car j'ai deja une experience de travail avec eux.

    Interview Questions

    • Pourquoi j'ai choisi de travailler chez Convergys?   1 Answer
See All 1,222 Interviews

Company Updates

  • We&#039;re thrilled to be #16 on FlexJobs top 100 companies with remote jobs in 2018. Check out our open work from home positions today!

    100 Top Companies with Remote Jobs in 2018

    Brie Weiler Reynolds Senior Career Specialist For the fifth year in a row, FlexJobs announces the 100 top companies with remote jobs. These companies listed the most remote jobs in 2017, and that means they're excellent contenders to lead the employer pack for remote job listings in the coming year.

  • The creation of new jobs and careers is one of the most important things we do in our communities, and we are glad to have the opportunity to invest in Johnstown.

    Governor Wolf Announces 251 New Jobs in Cambria County

    Harrisburg, PA - Governor Tom Wolf announced today that Convergys Corporation, a global customer management service provider, will establish operations in Lower Yoder Township in Johnstown, Cambria County. The move will result in the creation of 251 jobs. "I am pleased that Convergys chose to establish operations in Cambria County, Pennsylvania.

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Convergys Awards & Accolades

  • Top 100 Remote Work, FlexJobs, 2015
  • Top Ten Employers, VetFriendly, 2014
See More

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