Convergys Reviews | Glassdoor.ca

Convergys Reviews

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Found 5190 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
47%
Recommend to a Friend
59%
Approve of CEO
Convergys CEO Andrea Ayers
Andrea Ayers
1712 Ratings
Pros
Cons
  • "Its a call center and you will always have your bad days(in 173 reviews)

  • "low pay for the amount of stress(in 133 reviews)

More Pros and Cons
  1. "Call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Representative 

    I worked at Convergys full-time for more than 2 years

    Pros

    Its a good place to work

    Cons

    Business closed in this location

    Convergys2018-10-25
  2. Helpful (1)

    "Not bad, as call centres go"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Convergys full-time

      Pros

      Decent people at my level; tuition payments.

      Cons

      No career advancement path; the entire time I was there, it was well-known that the only way to advance was for multiple leads to quit at the same time, at which point one person might get promoted to handle all their work.

      Convergys2019-04-09
    • "Employee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Welland, ON
      Recommends
      Negative Outlook
      Approves of CEO

      I worked at Convergys full-time for more than 20 years

      Pros

      Great place to work. Good career advancement and opportunities.

      Cons

      More flexible scheduling for employees.

      Convergys2019-01-07
    • "Customer service representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Convergys full-time

      Pros

      Coworkers, some supervisors were great, bbq day, sub day, freezie day, hot drink day. Basically free food every month.

      Cons

      Long hours, sitting long periods of time, eyes hurting, some supervisors aren’t helpful, too much mandtory upselling on every call and doesn’t matter if somebody called to cancel you had to sell.

      Advice to Management

      People quit because they can’t work 10 hour shifts. Too much upselling which leads to pressure and stress= bad health. and stop hiring supervisors who don’t help and think they’re too good to answer questions and stare at their computers and phones all day.

      Convergys2018-11-27
    • "Facility Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Convergys full-time

      Pros

      Great people and good times

      Cons

      None. They seem to know what they are doing

      Advice to Management

      It works. Keep doing what you do

      Convergys2018-10-01
    • "Good workplace tho i never got enough mentoring or coaching. Its important to acknowledge the. Little guy or lady...hehe"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Management Trainee in Ottawa, ON
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Convergys full-time for more than 4 years

      Pros

      Well managed paid fairly , diverse open accepting culture

      Cons

      At times hectic ... Ultimately they lost the contract n it was tranferred overseas.

      Advice to Management

      Sometimes i struggle to stay calm on calls ... Checking in once a week with extra coaching after training would be helpful. Otherwise i should be fine . tend to panic under stress ...

      Convergys2018-09-25
    • "The contract I work is great!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Technical Support Representative in Belleville, ON
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Convergys full-time for more than 2 years

      Pros

      If you get a great Team Leader you can really excel, have flexible scheduling, and have a great atmosphere. The job is chat based so if it's slow or you can manage your chats well, you can chat with people around you. Music is playing all the time so it's like a party when you IM people for a shift. Fun, interesting contract with great customers. This place has stayed open for 18 years by having multiple contracts...

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      Cons

      If you get a technically/socially inept TL, or someone you butt heads against, your stats will suffer, and therefore your incentive bonuses. Pray you get assigned to a good TL. This place has stayed open for 18 years by having multiple contracts in the same old shopping mall of a building. People can be clique-y and there are issues where seniority gets promoted over skill.

      Advice to Management

      None! Everyone seems to be lovely and has been great to me in the time that I have been working there.

      Convergys2018-08-28
    • Helpful (1)

      "Don’t do it"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in London, ON
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at Convergys full-time for more than 6 years

      Pros

      Great co-workers, really great trainers

      Cons

      10 hour shifts, rate of pay sucks for what is expected of you to do, no seniority, you make the same as someone new off the street no matter how long you worked there for, depending on your days off, you work every holiday no matter if you are new or have tenure, just a warm body to fill a seat, no communication between contract clients, management and customer service agents with regards to call flow expectations and...

      Show More
      Convergys2018-09-06
    • "A great place to learn the business"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Team Leader 
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Convergys full-time for more than 20 years

      Pros

      - Competitive benefits package. - Lots of growth opportunity. - Change is constant. Never dull.

      Cons

      - High Stress - Lack of recognition

      Advice to Management

      Treat your team like a team.

      Convergys2018-08-18
    • "Review"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at Convergys full-time

        Pros

        Good people, work environment is good

        Cons

        Less salary, not much growth

        Convergys2018-08-03
      Found 5190 reviews