Convergys Reviews | Glassdoor.ca

Convergys Reviews

Updated 15 Sep 2019

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Found 5311 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
47%
Recommend to a Friend
57%
Approve of CEO
Convergys CEO Andrea Ayers
Andrea Ayers
1,755 Ratings
Pros
Cons
  • "Its a call center and you will always have your bad days(in 172 reviews)

  • "low pay for the amount of stress(in 133 reviews)

More Pros and Cons
  1. "Customer care SXM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time for more than a year

    Pros

    You get what you put into the job. The training is great and the hours are flexable. If you work hard it will be noticed and you will be rewarded and the benifits are fantastic

    Cons

    Its a call center and you will always have your bad days

    Advice to Management

    Have lockers in the building that people can keep stuff in long term and not only day to day.

    Convergys2018-01-26
  2. "Rigid system"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Specialist in Glace Bay, NS

    I worked at Convergys full-time for less than a year

    Pros

    Fair salary and good shifts for a call center

    Cons

    Rigid system for a call center.

    Convergys2019-08-30
  3. "A decent place to work with good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Manager in Dartmouth, NS
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time for more than 10 years

    Pros

    loved my job as a team manager. Thoroughly enjoyed coaching different aspects of the job for quality assurance. When my team had great stats it reflected in my quarterly bonuses.

    Cons

    Stressful, inbound customer care calls that often were in queue. A lot of work to monitor agents call quality and find time to coach. The company terminated pay raises and went to a pay for performance standard, not good for the agents as it couldn't be part of their income statement when looking for a loan or mortgage. Company also stopped some extra curricular team building or appreciation events , such as... Christmas party, off site events that were great for morale

    Show More

    Advice to Management

    reinstate morale building events,happy agents will excel

    Convergys2019-08-29
  4. Helpful (1)

    "Standard Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Support Representative in London, ON
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time for less than a year

    Pros

    Structured workflow that required very little training

    Cons

    Some unsavory business practices that you were unable to help the customer with

    Convergys2019-08-27
  5. "A Good Starter Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service 
    No opinion of CEO

    I worked at Convergys full-time

    Pros

    Its hard to get fired if you do your job and do your best to meet expectations. You get a good introduction into the corporate world/ call center world if this is one of your first jobs of this kind.

    Cons

    at least when i worked there, management was a mess. too many people quitting during training.

    Advice to Management

    treat your employees equally and fairly

    Convergys2019-09-03
  6. "Network while employed here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Niagara, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time for more than 10 years

    Pros

    Brilliant Co workers. Benefits. Rrsp match

    Cons

    Poor operations managers. Strict on sales.

    Advice to Management

    Chill a bit.

    Convergys2019-07-07
  7. Helpful (1)

    "Call centers are not fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Agent in Belleville, ON

    I worked at Convergys full-time for more than 5 years

    Pros

    Learned a lot Benefits Training Talk to interesting people No lifting

    Cons

    Poor pay and shift bidding according to how many sales you made.

    Convergys2019-07-09
  8. "Inbound Customer Service Phone Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Phone Representative in Chilliwack, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time for less than a year

    Pros

    Good Salary, Opportunity for advancement

    Cons

    Limited attention during training understaffed

    Advice to Management

    None

    Convergys2019-06-15
  9. "My Experience"

    StarStarStarStarStar
    Former Employee - Tech Support Representative 

    I worked at Convergys full-time

    Pros

    Benefits were good....Friendly work environment

    Cons

    Below Average Pay..Too much stress

    Convergys2019-06-10
  10. "Misinf"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Halifax, NS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time for more than 3 years

    Pros

    Loved to talk with people and help them

    Cons

    Poor training and slip seating

    Convergys2019-06-22
Found 5311 reviews