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      Convergys

      Acquired by SYNNEX

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      Convergys reviews

      Awful beyond words - Customer Service Representative Convergys Employee Review

      1.0
      Aug 23, 2018
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      There aren’t any though tbh

      Cons

      Rota is 11-10, 11-10, 9-7, 11-10 Team leaders don’t know the system 10 minute break 6 minutes for toilet time! Disgusting toilets Canteen smells No proper training so you basically wing it Being spied on by a man who literally is a stat watcher (why does this pencil neck get paid) Everything else

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      5.0
      Jun 16, 2021
      Call center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good in training people and provides opportunity for growth.

      Cons

      No retirement benefit even after completing 5 years of service

      3.0
      Jul 29, 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      was able to work remotely is a plus - training is good, if you have inquiries- recruitment department was able to address concern in a timely manner-

      Cons

      the account that was assigned to is sales - so monthly quota is stressful. Our account was unfortunately let go and the position is no longer available to they need to let go of us

      1
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