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      Convergys

      Acquired by SYNNEX

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      Convergys reviews

      HSBC Customer service agent - Customer Service Agent Convergys Employee Review

      3.0
      Mar 24, 2017
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Work mates, some managers are fun, commission.

      Cons

      Shifts are the most ridiculous! It's like you live for this job. You get only one weekend off in the month. The job is boring, do not go for this job if you are looking for challenges and everyday to be different. Big responsibility for the money you are getting paid. Doesn't matter how much you would try to be good, they will always find mistakes. Commission is based on quality of your customer service, which is very hard to get right.

      Explore other reviews about Convergys

      5.0
      Jun 16, 2021
      Call center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good in training people and provides opportunity for growth.

      Cons

      No retirement benefit even after completing 5 years of service

      3.0
      Jul 29, 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      was able to work remotely is a plus - training is good, if you have inquiries- recruitment department was able to address concern in a timely manner-

      Cons

      the account that was assigned to is sales - so monthly quota is stressful. Our account was unfortunately let go and the position is no longer available to they need to let go of us

      1
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