75% would recommend to a friend
(299 total reviews)
77% approve of CEO
Found 299 of over 321 reviews
Updated Nov 25, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Poor management" (in 15 reviews)
- "Don't support their employees, will back managers always." (in 12 reviews)
- "Average salary, old softwares and processes" (in 8 reviews)
- "CEO is clearly focused solely on the bottom" (in 4 reviews)
- "department budgets were cut instantaneously...perhaps the new CEO's way of making a mark." (in 4 reviews)
Ratings by Demographics
This rating reflects the overall rating of BCAA and is not affected by filters.
- 5.0FEATURED REVIEWOct 22, 2023Customer Service AdvisorCurrent Employee, more than 1 yearVancouver, BC
Work/life balance, great benefits, good training and opportunity to grow in the company
Nothing I can think of
- 5.0Nov 21, 2023Anonymous EmployeeCurrent Employee, more than 5 years
Such a wonderful company to work for - the culture is caring and transparent, there are growth opportunities, I have work life balance and more than anything, I'm respected as an individual. The CEO is awesome - a very smart and approachable executive leader who is taking the company to the next level, and he just won CEO of the Year in Vancouver. I love working with my team who are respectful and collaborate on solutions together. Honestly, I wouldn't consider working anywhere else.
Can't think of anything to share at this time.
- 5.0Nov 24, 2023Insurance AgentCurrent Employee
Great company to work for Lots of opportunities to grow within the company Managers are fair Work life balance
The insurance industry has gone through many changes and will continue to do so. I have nothing to say negativity about BCAA.
- 2.0Apr 22, 2023Anonymous EmployeeCurrent Employee, more than 5 yearsBurnaby, BC
If you are in the good team you will have fun, get lot of growth and support. If you are not (most likely) then you will be quite dissatisfied. Good benefits. No 90 day wait period. Fairly easy bonus targets and regular payouts. Some very strong individuals sprinkled around.
Not for high achievers. Ideal for family oriented steady “Eddies”. A lot of average and below average people. High level of disconnect between higher management (the so called Senior and Executive Teams), their aspirations and the reality below them. Dreaming big but unable to make tough decisions to actually achieve anything more than the prior year plus some small increment. Higher you go more they seem to operate under the veil of fear. Listened to the CEO a few times. He appears as very disingenuous person that is trying very heard to say the right things, appear that he cares and get you to like him.. Apparently at one company wide call, someone asked a question he didn’t like and that individual got a painful long call from him right afterwards. Whole bunch of higher ups then had to sit through an hour long temper tantrum. Great place to fly under the radar, or join fresh from school to learn new skills and move on within 2-3 years as you will hit the ceiling fairly quickly (no where to go up). A lot of talkers but very few doers. Way too many mangers, senior managers, directors and executives, but too few true capable leaders. A place where ambition goes to die…3
- 5.0Sept 8, 2023Anonymous EmployeeCurrent Employee, more than 3 years
I used to think I knew what a People First organization was - yet in working at BCAA I have experienced an entirely new level of what it means to work for a great employer. My leader genuinely cares about me and our team. We are a purpose driven organization and do great things in the community. I'm proud to work for BCAA.
Nothing I can think of.
- 1.0Aug 29, 2023ManagerCurrent Employee, more than 3 yearsVancouver, BC
Strong brand and forgiving members base due to objective monopoly on road side assistance.
Transitioning towards a progressively corporate approach rather than a purpose-led organization, the Board, CEO, and SVPs make decisions to benefit the metropolitan areas of Vancouver and Victoria. The company isn't genuinely representative of all of British Columbia. Finally, the home office has been overtaken by career-focused individuals with adept acting skills but minimal authentic concern for employee well-being.4
BCAA Reviews FAQs
BCAA has an overall rating of 3.7 out of 5, based on over 321 reviews left anonymously by employees. 75% of employees would recommend working at BCAA to a friend and 57% have a positive outlook for the business. This rating has improved by 2% over the last 12 months.
75% of BCAA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated BCAA 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.