Asurion Reviews | Glassdoor.ca

Asurion Reviews

Updated 16 October, 2018
1,610 reviews

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4.0
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Tony Detter
75 Ratings

1,610 Employee Reviews

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Pros
  • "Another great asset is that you can work from home if all requirements are met" (in 158 reviews)

  • "Hard working team that still has a good work/life balance" (in 56 reviews)

Cons
  • "If you don't set your own boundaries, work/life balance can be difficult" (in 72 reviews)

  • "Work schedules no work life balance" (in 27 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not just a job, a Career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning and Development Specialist in Montreal, QC
    Current Employee - Learning and Development Specialist in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 8 years)

    Pros

    -All of the leadership team is dedicated to your career growth
    -Management & HR have a real open door policy (You can literally walk up to the Contact center Senior Manager door and say Hi)
    -Great incentives & amazing Family Insurance package
    -Reimbursement of your bus pass
    -Fun & Friendly Work Environment
    -Having worked here 10 years in different roles I can confirm the team on site has been a huge asset in making my career at Asurion successful. They never let me become stagnant and always pushed me to excel.

    Cons

    The only one I see might be working the night shift longer than you want to. That being said my personal experience was that management does everything they can to accommodate as long as no impact to business needs. Then again with the results I produced as an evening coach any manager would have kept me in that shift forever :)

    Advice to Management

    Keep up the fabulous work and I vow to stay for another 10 years !


  2. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Moncton, NB
    Former Employee - Customer Service in Moncton, NB
    Recommends
    Approves of CEO

    I worked at Asurion full-time (Less than a year)

    Pros

    flexibility, overtime, helpful team, perks

    Cons

    hourly rate not high, abuse authority, breaks are limited, crowded working environment

    Advice to Management

    bump up hourly rate

  3. "Sr HR Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Manager in Moncton, NB
    Current Employee - Human Resources Manager in Moncton, NB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    New to company, candidate experience was exceptional.

    Cons

    None to mention at this time.


  4. "nice friendly people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montreal, QC
    Current Employee - Anonymous Employee in Montreal, QC
    Recommends

    I have been working at Asurion full-time

    Pros

    everyone is kind and understanding, like all supervisors, human resources, even the big boss, pizza days are nice and working from home

    Cons

    system issues sometimes can be annoying

    Advice to Management

    hire more people


  5. Helpful (2)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montreal, QC
    Current Employee - Anonymous Employee in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 8 years)

    Pros

    Benefits, flexibility, nice folks and a dedicated team (Management and coaches, as well as HR). You can make extra $$ with the great incentives. Another great asset is that you can work from home if all requirements are met.

    Cons

    No cons that I can think of, except having to work the evening shift for a long period when you're a new hire, but this is normal and it's the case in any other call center with the same opening hours.

    Advice to Management

    The Montreal call center may need more enhancement in furniture in the employees lounge, like putting a gaming console. We have many gamers in here :)


  6. Helpful (1)

    "I have had a couple of different positions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montreal, QC
    Current Employee - Anonymous Employee in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 8 years)

    Pros

    The people, it is a great bunch of people, some of the best I have ever worked with. We all help each other and we all have each other`s back but we are also able to give and accept feedback. That is a great environment to work in!...Salaries are decent, benefit package is good, center is nice and located downtown, policy of promoting from within....Lot`s of good things.

    Cons

    There are ALWAYS cons in a workplace, and sometimes someone`s con is another`s plus. The fact the center is opened till 1130pm 365 days a year has sometimes been seen as a con, but it also means the center has lot`s of shifts to accommodate lot`s of lifestyles.

    Advice to Management

    Keep trying to be fair, keep trying to make the Montreal center a great place to work. Have more activities.


  7. Helpful (1)

    "Asurion Montreal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Montreal, QC
    Current Employee - Administrative Assistant in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 5 years)

    Pros

    Asurion Montreal is an extraordinary company.
    An outstanding team and thunder!!!
    We have a lot of advantages in working for this company.
    Group insurance, public transit allowance/parking as well as Bixi and monthly bonuses.
    Contests, social activities and draws.
    Students we accommodate you with a study/work schedule.
    Internet Station for your breaks as well as a kitchen area with free coffee and the view is AMAZING!!!
    A friendly, respectful atmosphere as well as mutual assistance between colleagues unimaginable.
    I feel lucky to be part of a winning team.
     You want to feel listen and support this is the company for you!!!
    You will be pampered at Asurion Montreal we have the best team!!!

    Cons

    There is no cons at Asurion Montreal

  8. "Great customer service and tech support job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 5 years)

    Pros

    I believe management does its very best to treat all employees fairly and with respect. Agents can get up to 575$ bonus a month and it's not so hard to get as long as you apply yourself and do the work at hand.

    Cons

    Since it's a remote office and headquarters are in the US moving up in the company can be tricky. However work at home is growing and creating many opportunities.

    Advice to Management

    Create more opportunities for employees to move up in the company.


  9. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montreal, QC
    Current Employee - Anonymous Employee in Montreal, QC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Asurion full-time (More than 8 years)

    Pros

    I have been working at Asurion for over 8 years now and there are quite a few things I can list that I like;

    - They offer employees the opportunity to work from home as soon as 3 months from joining the company. This is great for people who work far and who live in a remote area that have to travel very far.
    - They have adjusted pay for the people who work on the weekend and after 6PM which is super cool for those who work on the weekend.
    - They reimburse the cost of the Opus card.
    - We have something called VTO (volunteer time off) . At times, they will open up VTO and we can take time off work. either portions of the day or the rest of the day off. this is something I enjoy a lot because I have time to run errands, go study for an exam etc...
    -Friendly staff and environment. The coaches are cool, my colleagues are cool as well.
    - We have this thing called ACE points and recognition where you log into this program and we get random points. my coach has monthly contest and I can win points that will give me the chance to purchase things from an online catalog. I love using the gift cards to the cinema and restaurants.

    Cons

    I am still thinking of one...I'm sure there is something I could say, as nothing is perfect but I am happy where I am, otherwise I would have left a long time ago.

    Advice to Management

    I miss the bar b q's and activities, let's have more of these.


  10. Helpful (1)

    "Not bad, not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Help Desk Analyst in Montreal, QC
    Current Employee - Computer Help Desk Analyst in Montreal, QC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Asurion full-time (More than a year)

    Pros

    Lenient, casual, VTO when available, good benefits, great location, transit card refund

    Cons

    Low wage, sassy HR, ridiculously harsh QAs, poor training

    Advice to Management

    Needs more investment into employee welfare, seems like management is being complacent over constructive feedback


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