Asurion Reviews

Updated Dec 1, 2021

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Found 3,427 of over 3,507 reviews

3.6
60%
Recommend to a Friend
70%
Approve of CEO
Asurion CEO Tony Detter
Tony Detter
910 Ratings
Pros
  • "Compensation Benefits Bonus Inclusive the ability to work from home(in 214 reviews)

  • "Good pay, great challenges, professional growth(in 175 reviews)

  • Cons
  • "Work life balance can be difficult with constant change(in 94 reviews)

  • "needs more diversity in upper management(in 43 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    What people are saying about Asurion

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    1. 5.0
      Current Employee, more than 1 year

      Technical Support Analyst

      Nov 4, 2021 - Computer Helpdesk Technician 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Retail PC/Mobile and Internet Support.

      Cons

      Rotating Shifts and sometimes the same type of calls.

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    2. 2.0
      Current Employee

      Profits over people

      Oct 19, 2021 - Customer Service Representative in Fredericton, NB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, pay, work from home

      Cons

      Lack of support, toxic upper management, glorified sales position,

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      1 person found this review helpful
    3. 3.0
      Former Employee

      Poor money & strict management

      Aug 31, 2021 - Asurion At Home in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home, positive people

      Cons

      Money could be a lot better

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    4. 1.0
      Former Employee

      Be careful

      Sep 2, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Teamwork amongst agents most days

      Cons

      Lack of good coaches. Some are callow

      Continue reading
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    5. 4.0
      Current Employee

      Computer Help Desk Troubleshooting

      Apr 22, 2021 - Computer Help Desk Technician 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It is a good area to work

      Cons

      No comment I can give

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    6. 5.0
      Current Employee, more than 3 years

      Like a family

      Apr 13, 2021 - Claim Examiner in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Full time hours, paid time off, advancement opportunity, bonus

      Cons

      Lots of metrics to meet

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    7. 4.0
      Current Employee, more than 1 year

      Computer Help Desk

      Apr 10, 2021 - Computer Help Desk in Moncton, NB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Possibilities of advancement, online training courses, Coaches to help you along the way and want to see you succeed

      Cons

      Sometimes dealing with irate customers however the company helps you find ways to deal effectively with these occasional issues

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    8. 4.0
      Former Employee, less than 1 year

      Asurion

      Feb 23, 2021 - Computer Help Desk Technician in Moncton, NB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flex work env remote relax

      Cons

      Less respect rushing customer cold

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    9. 3.0
      Current Employee, more than 1 year

      Average

      Feb 5, 2021 - Customer Service Representative in Moncton, NB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good for starters to learn on the average.

      Cons

      Communication is not fantastic. Could be better

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    10. 5.0
      Current Employee, less than 1 year

      Asurion hiring review

      Jan 13, 2021 - Customer Service Representative (CSR) in Moncton, NB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Better pay and company atmosphere

      Cons

      No cons to mention i believe

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