Article Reviews

Updated Jan 8, 2021

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4.1
78%
Recommend to a Friend
93%
Approve of CEO
Article CEO Aamir Baig
Aamir Baig
34 Ratings
  1. Featured Review

    "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Article full-time for more than a year

    Pros

    Article is, so far, the best place I've worked at. You get to work with smart people and you feel included and your opinion matters to the company. You're still an employee, of course. But it's important to be treated well, and Article does it. The Tech Team is awesome, with best in class developers working with different technologies. The company hierarchy is somewhat flat, and if you need to reach out to anyone in the C level, you can.

    Cons

    Sometimes the career progression path is not clear. However, the management team has been working to fix it in the last months.

    Continue reading
  2. "Working at Article is amazing"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tech Team in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Article full-time for more than a year

    Pros

    - Great environment - Room To grow - Friendly people - great benefits

    Cons

    - Planning needs improvements - turn around


  3. "Culture is as Modern as the Furniture that we Sell!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Recruiter in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Article full-time for less than a year

    Pros

    - Getting to work with the best people in the industry - Open-minded and very modern culture - Great benefits - Flexible schedules

    Cons

    None that I can think of

  4. "Great Place :)"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Article full-time

    Pros

    Sweet people, thorough training, good vibes

    Cons

    Low pay, with potentially not much room for a raise in this role

  5. "Great!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Associate in Toronto, ON
    Positive Outlook
    Approves of CEO

    I have been working at Article full-time for less than a year

    Pros

    Great & supportive team Fast growing company

    Cons

    None that I can think of

  6. Helpful (1)

    "Fun, good, rewarding"

    5.0
    Former Employee - Worker in Vancouver, BC

    I worked at Article full-time

    Pros

    Work/Life Balance, Events, Friendly People

    Cons

    Tight schedule, High turnover, Slow progression

  7. COVID-19

    "Competitive pay, very fast growth and a few bumps"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Article full-time

    Pros

    Pay set against the market for your position annually Very fast growth and it is expected that it continues, be prepared to keep up Really great people

    Cons

    A lot of focus and attention to the bottom line can overshadow the softer benefits, no RRSP and mediocre PTO, and no options for working remotely/ flexitime (aside from Covid mandated) Mostly non existent contribution to culture from the executive level, most don’t show their faces or lend their voices to much outside of a work context. Nothing by the way of a stance on any social issues - no policies for diversity, representation, inclusion, impact on the environment, etc. It’s all business.

    Article Response

    November 12, 2020Recruitment Manager

    Thank you for taking the time to share your comments. We are definitely going through fast growth, and we agree that we have really great people! As you have noticed, we review our total compensation strategy a few times a year using multiple points of industry data and adjust accordingly. In addition to our flexible benefits program and three weeks vacation to start, at the beginning of 2020 the decision was made to offer stock options instead of RRSPs - in alignment to one of our guiding principles - Ownership Mindset. We are considering RRSP matching in the future as we continue to evolve our total compensation offerings. COVID has provided us with tremendous learnings on how we can effectively work together remotely, and we will be incorporating a remote work policy post-COVID. In regards to our stance on social issues, this is an important topic, and starting in 2021 we will be more intentional in how we communicate our position throughout the company. In the spirit of one of our other guiding principles - Win Together- we truly value feedback and encourage open and honest dialogue. We welcome you to reach out to hr@article.com anytime if you have additional feedback. Brad Recruitment Manager

  8. "Great Entry Level"

    4.0
    Current Employee - Customer Care Associate in Toronto, ON

    I have been working at Article full-time

    Pros

    Amazing coworkers! Always happy to help.

    Cons

    The pay could be better for the amount of work you do

  9. COVID-19
    Helpful (9)

    "Everyone is trying, but..."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Team Lead in Vancouver, BC
    Doesn't Recommend
    Approves of CEO

    I worked at Article full-time

    Pros

    Your coworkers will become your friends, and will be there to support you. This is crucial as Customer Care can be extremely stressful and intense, especially in the current pandemic. Overall, it's easy to talk to most people and people are honest and direct. The salary is competitive, decent benefits package. The company as a whole is a good place to work, but I would steer clear of CC until it is given a chance to action on feedback and turn the ship around. Knowing the commitment of the CEO to having a good work environment and culture, I hope they will be able to get things back on track with a few key changes.

    Cons

    Since March, Customer Care as a department has changed dramatically. What used to be a vibrant department of people who enjoyed their jobs and enjoyed helping people has started to spiral into a place where people feel isolated and unsupported by upper management, and disconnected from their peers. Working remotely has only increased these feelings. Changes in management has lead to both CC agents and TLs feeling overworked, spread too thin, and not listened or supported by management. I often felt disrespected and condescended to by a recent management hire, and often did not feel the support I needed in order to properly support my own team. Overall, I just want to say that the feelings of frustration and lack of support are not limited to one level of the department. Everyone is feeling the burn, everyone is trying their best, but are not given what they need to be successful.

    Continue reading

    Article Response

    September 20, 2020HR

    Thank you for taking the time to share your feedback. Our goal is that every aspect of the team experience is remarkable and that people feel comfortable being honest and direct. COVID-19 has challenged us as an organization to adapt to the new reality while maintaining our commitment to our customers. There has been a high level of stress due to COVID-19 and, especially for our frontline employees, the role can be tough. We recognize the exceptional work of the Customer Care team and we’re making extra efforts to show them our appreciation for their dedication. We have gathered feedback from all levels of the Customer Care team, including Team Leads and Agents, about the unique challenges due to COVID-19 and provided a platform for open-ended feedback in order to understand how we can best support employees. We are working to address feelings of isolation and disconnection from teammates. This is something that many industries are facing in light of the pandemic and Article is no exception. As you noted, we are an honest and direct team, and appreciate all feedback. We have shared these comments and suggestions with the Customer Care leadership team. We take feedback seriously and encourage you to email us at hr@article.com with any further thoughts to help us continuously improve. Sonia HR Manager

  10. "Solid Team"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Article full-time for more than a year

    Pros

    Nice office; Young and diverse crew; Decent opportunity for lateral movement

    Cons

    Messy hierarchy; Limited communication between departments

    Article Response

    September 24, 2020HR Manager

    Thank you for taking the time to share your comments! We're always open to feedback and if you ever have anything specific to share, please reach out to your manager or the HR team anytime. Sonia HR Manager

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