Article Reviews

Updated Jun 30, 2020

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3.7
70%
Recommend to a Friend
87%
Approve of CEO
Article CEO Aamir Baig
Aamir Baig
20 Ratings
  1. "Awesome place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Article full-time for less than a year

    Pros

    - People here care about you as a person. Of course, you are in a business and you need to show results. However, the work pressure is not likely to get you burnout; - As a growing company, there is a lot of opportunities for you to grow as well. There are a lot going on, with many good projects to work on; - The team is very diverse! We have people from everywhere from the world and you'll learn a lot from them;

    Cons

    - With so much growing, direction change quite a lot. You may find yourself involved in a lot of projects at the same time. It's not overwhelming, though.

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  2. COVID-19
    Helpful (6)

    "Stay far away from the Customer Care department"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Article full-time for more than a year

    Pros

    There is a lot to unload so I will be as concise as possible. I am posting this with the intentions of sharing my personal experience. I first applied to Article after reading some amazing things about the company online and feeling strongly aligned with the core values which are “Be good, be direct, be better, be adventurous, be genuine." I was very impressed with the company when I first joined, it is a beautiful office space with free snacks, adorable dogs and great employees. I joined the customer care team with hopes that I would be able to soon transition into a department that would better suit my background and schooling. I did see growth for others moving out of customer care and into other departments however no opportunities came up that would suit my background. I believe there was a time of incredible growth opportunities but it seems to have slowed. The reason I stayed for nearly a year was with hopes a position would open that would suit my background but with how unhappy I had become at the end I no longer wanted to stay and worsen my personal sunk cost fallacy.

    Cons

    What went so wrong for me was the way the management teams handled COVID-19, which we can all agree was incredibly unprecedented, challenging, and for many companies, an insurmountable task. On the positive side, COVID-19 was an opportunity to shine and find ways to best support your employees and reinforce company wide operations. In my department in specific, our department head left at the start of the pandemic and we had a replacement with a very different management style. We were no longer a fun startup environment with managers that hired good people and allowed them room to be great, we were now all walking numbers. Instead of our schedules being managed by the day, they are now managed in increments of 15 minutes and our performance being shared team-wide daily. We were also now subject to messages from our managers on slack asking “why did you just pause for 5 minutes?” Management also now scheduled meeting after employees would have a sick day to discuss why it was taken etc. This is exactly the type of micro-management I try to avoid when being hired by a company, and this is exactly what my job had become. With a extremely large demand that spiked because of COVID-19, I often felt pressured by management into doing things I did not feel comfortable with. I clearly advised of my limitations when working from home and was asked to do things outside my limits almost on a daily basis. For example I was repeatedly asked to go back to the office during a pandemic and to take on extra hours on top of the stressful 40 hours I was already putting in. When I politely declined I’d be asked by other managers the same question. This also happened with last minute schedule changes, id decline and be repeatedly asked again and again and it started to feel deliberate and manipulative. Additionally, (I am attempting not to be too specific here) Article greatly changed their polices due to COVID-19 in regards to returns, exchanges and deliveries and decided not to correctly update the copy on the website. (I am aware the policy has now changed again and is properly reflected online, but it wasn't for nearly 3 months.) The company was knowingly and intentionally lying by omission to all of our customers. They actually chose to leave all the copy the same as before other than a small non-descript note that did not accurately describe the changes to the policies. MANY members of our care team time and time again protested and requested we are more direct about the changes online and our requests were met with gaslighting from management. We were given reasons of WHY they chose to do it this way, and while we all understood why (to keep making $) we all felt it was very wrong. What happened to be genuine and be direct? Management then relied on us in the care team to fight very unpleasant battles daily based on their decisions and it turned everyday into a nightmare of very angry customers who felt they were misled and falsely advertised to. (Which they were) The company hired a very problematic customer care department head who had conducted herself incredibly inappropriately on a zoom call with myself, and I know of another situation where she did the same to another employee. I will not speak to this in too much details because there is currently an HR investigation into this person and I want to give the company the opportunity to do the right thing. This was the breaking point for me. I pride myself in being a very direct and genuine person that takes pride in my work and I couldn’t continue to defend a company that I no longer morally agreed with. All in all looking back on my experience I am saddened, I truly enjoyed working for article in the beginning but it became a job I deeply dreaded and ruined my life and worsened my relationships with others for a period of time which lasted much longer than I should’ve let it.

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    Article Response

    July 3, 2020

    Thank you for taking the time to share your experience. COVID-19 was, and remains to be, an unprecedented time. COVID-19 challenged us as an organization to adapt to the new reality while maintaining our commitment to our customers. We made immediate changes in the way we conducted deliveries, returns and exchanges in order to maintain the health and safety of our customers, employees, and the broader community. In regards to your allegations about omitting this information from our customers, we communicated these changes on the website, and since the original update, have made several changes to convey these more clearly based on feedback from our customers and employees. There were situations where we were unable to provide customers with our standard returns process, however we equipped our frontline teams to handle these situations with solutions like discounts, refunds, and disposal options. We understand and acknowledge that some of those customer conversations would have been difficult, but our goal was always to ensure that our customers were ultimately satisfied despite the pandemic-related challenges, even if it resulted in a loss to the company. Customer care is an important part of the customer experience. With heightened customer demand, we have asked employees to help maintain service levels in pursuit of our Customer Obsession guiding principle. We didn’t intend for you to feel uncomfortable about the request, and if so, we apologize. Just as we’re obsessed about our customers, we want our employees to have a great experience as well. We take your feedback seriously and encourage you to email us at hr@article.com with any further thoughts. Best, HR Manager, Article

  3. "Disappointing"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Reverse Logistics 
    Doesn't Recommend
    Positive Outlook

    I have been working at Article full-time

    Pros

    Great co-workers, amazing work space, tools needed to get the job done readily available.

    Cons

    To echo previous reviewer, there are definitely issues within the reverse management team. Not forthright and questionable motivation. Very disappointing. Unfortunately, can’t say much as current employee. As such, can’t recommend this particular department.

    Article Response

    June 5, 2020

    Thank you for taking the time to share your experience. Our team prides itself on being open with each other and providing honest, direct feedback. We hope we’re able to discuss this directly with you, and encourage you to connect with your department manager or a member of the HR team to share feedback. We look forward to working with you to address these concerns. Regards, HR Manager, Article

  4. Helpful (3)

    "Superbly shady company!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reverse Logistics in Vancouver, BC
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Article full-time for less than a year

    Pros

    1. Very deceitful company, forced to resign a contract stipulating major schedule changes. 10 hour days, weekends, start times changed each week. Threatened that if we didnt the "nature of our role would change" I later confirmed with HR that meant "termination" These changes were not mentioned to me, upon being hired only 3 months prior People let go each week, never to be beard from again. When asked, they "cannot comment on the nature of it" 2. Management style drove me bonkers. 100% micromanager. Breathed down your neck all day 3. High expectations, below or just "on par" salary. For one of Canadas fastest growing companies, weird that they do not pay more 4. HR useless, take eons to answer your inquiries (if ever)

    Cons

    Shady shady shady shady shady!

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    Article Response

    February 13, 2020

    Thank you for your feedback. As discussed when you left, it is unfortunate you had such a negative personal experience. Customer obsession is one of Article’s guiding principles and changes were made to the logistics team in an effort to provide a remarkable customer experience. The logistics team expanded their operating hours in 2019 leading up to our peak season in order to better serve customers. Every person who was asked to make this change in BC signed an averaging agreement per BC’s Employment Standards, agreeing to receive regular pay and work a compressed schedule. We stand by our decision to adjust operating hours to better serve our customers and, based on their feedback, it was the right thing to do. From a pay perspective, we pride ourselves on compensating employees at or above market rate and believe it is important to ensure employees’ personal, financial, and physical well-being. We wish you all the best in your future endeavours. Regards, HR Manager, Article

  5. "Great Company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Coordinator in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Article full-time for less than a year

    Pros

    Super supportive management and humble leadership team A very positive and engaging environment with genuine people Beautiful workspace Fast growing company makes for a lot of opportunities to get involved with new projects and learn a lot Fun start up but yet very professional and organized

    Cons

    Benefit package is nice but could be better.

  6. "Great company if you like change"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Vancouver, BC
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Article full-time for less than a year

    Pros

    Growth, opportunity to learn along the way, good coworkers, office dogs, casual environment, open door policy

    Cons

    Not allowed to work from home - why? This is 2019. Leadership team alignment at times is off or direction changes quickly.

  7. Helpful (2)

    "Best place I've ever worked..."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vendor Performance Manager in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Article full-time for more than a year

    Pros

    Culture, innovation, meritocracy, balance, leadership

    Cons

    Speed, lack of support, growth

  8. Helpful (7)

    "Upper Management does not care about you."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Article full-time for more than a year

    Pros

    When I started in 2017 my manager was wonderful, they pushed me to learn and take on work. They made sure I was happy in my position and encouraged me to apply for internal position for growth. They where lucky and moved into a new role while the position I had asked for (Admin Assist) was given to a temp I trained. They took away my manager position leaving me no option for growth. I got a new manager that did not care about me, even in my 1 year review that was 4 months late they said I am a self started and can handle the position without any supervision. I pushed for some help as our department was hard to manage with 1 person. They hired someone and moved the Admin Assist duties to our role with no pay raise, no new title. I asked if I would be considered for a new admin role and that conversation was shut down. I was fired for no justice cause because I was unhappy that I put in more then 2 years worth of work only to get a manager that didn't care about me, didn't push me to be my best or even care that I was on their team. I wasn't recognized for my 2 year anniversary when another employee on my team was recognized for there 3 years 1 week before mine. Just shows that management doesn't care about the people on their team, they pick and choice who they want to see grow.

    Cons

    HR is terrible, they are too scared to talk to people about the major issues in the office and expect you to confront employees yourself. Office is dog friend which is awesome, there was a few aggressive dogs that had been brought to HR with nothing to be done even though many employees have been bite or snapped at. No employee hand book or rules is a bit strange for an office of 250+ Office is not ventilated so the summers are blistering hot and the winters so cold that you wear your winter jacket and gloves inside. Office promotes in house grow which could be farther then the truth for a lot of roles. New SOP are put into place every week with no communication from the top down.

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    Article Response

    November 9, 2019HR Manager

    One of our core principles is “Be Better” which we can’t do without feedback, so thank you for taking the time to share your experience. We have ambitious plans as a company and strive for continuous improvement. To get us there, we encourage managers, team members and peers to provide feedback in a way that embodies our core principle of “Be Direct”. We believe in having open and honest conversations, whether it’s about performance and career development or general feedback between peers. Providing a comfortable working environment is important to us. We’re a dog-friendly company and have set rules for owners to ensure their colleagues are safe while dogs are in the building. We also bring in portable AC units in the summer months and turn on the boilers in the winter to help regulate the temperature in the office. As a growing company, we don’t have it all figured out yet, but are taking steps to make our Particle experience better. If you'd like to provide more feedback, please email us at careers@article.com.

  9. Helpful (4)

    "Great place to work and grow"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Creative in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Article full-time for more than a year

    Pros

    Great work-life balance. Fun to be at a growing company where you can influence the direction a great deal. Smart and interesting colleagues. Adult work environment: mature, friendly people. No drama.

    Cons

    Weird mixed messages about working remotely... they should ease up on it. It'll attract more hires and demonstrate trust to the existing employees. Can be slow to integrate creative efforts. Occasionally this is pretty annoying.

  10. Helpful (3)

    "Amazing place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Article full-time for less than a year

    Pros

    Work with smart people. Very little politics. The CEO is great and humble. Rare. Great pay and benefits. Lots of opportunity to learn and grow.

    Cons

    It is hard to regulate the temperature. That said, I know they are working on it.

Found 28 reviews