Updated May 7, 2023
Found 151 of over 163 reviews
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"Compensation is very fair and above market for the role I have and the work life balance is great" (in 5 reviews)
"This is a young, creative, vibrant company loaded with great people to work with" (in 8 reviews)
"Growing pains within a startup culture" (in 6 reviews)
"HR and upper management does not care about the wellbeing of it's employees which becomes very apparent when you require support as an employee" (in 4 reviews)
I wrote an article and received positive feedback from my manager, who mentioned that it was well-written. However, my manager asked if I used ChatGPT to assist me. I lied and denied using it. Should I have admitted to using it? I am not a professional writer, and I didn't want to rely on our content writer, as they often make excuses and fail to meet deadlines so I decided to delegate the task to ChatGPT.
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- Former Employee, less than 1 year★★★★★
Amazing companyApr 24, 2023 - Full Stack Developer Co-Op in Vancouver, BCRecommendCEO ApprovalBusiness Outlook
Learned so much Connected with other coop students
I have no cons to add.Continue reading
Thanks for the frank and positive review. We are very glad to hear you enjoyed your time with our team. We plan our Software Engineering co-op terms well ahead of their start, making sure we have the support system in place, with a team buddy partnered with them from start to finish. As they are also full members of the teams they join, they participate in all team activities from planning the work to its delivery - ensuring that our co-ops have a meaningful work experience. We are starting our Fall hiring for a number of engineering co-ops now! Mohammad Nejad-Sattary VP of Technology
- Current Employee, more than 3 years★★★★★
SLT a MESSFeb 8, 2023 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
Great coworkers (that aren’t the SLT)
All of these reviews about the SLT being a mess and some misogynistic are entirely true. The article team thanking for feedback on this forum is a joke. The company is in shambles, the SLT micromanages things they don’t know how to do and do not trust the experts that they hire to help the company grow. The CEO is so self involved to see that he’s doing a horrible job. Would not be surprised if there was another mass layoff because the company doesn’t know how to spend its money and it’s attempt to get organized as a company is a massive failure. It’s also frustrating because there is a severe product quality deterioration and yes they’re slowly making some changes, but not the right ones. The company is missing some key functions to actually deliver on profitability, but the CEO and COO will not accept anything that they haven’t come up with, which usually makes no sense. They are non stop about Article being a tech company, which it isn’t because they build a lot of useless tech that doesn’t meet industry standards. and just need to focus on being a digital first furniture retailers. They think they’re customer obsessed, but they don’t actually live that at a senior leadership level. This was a brand I used to be able to stand behind but just one look at the product reviews on site will highlight how bad the quality is now. Unfortunate that the senior leadership is literally imploding the company.Continue reading
One of our guiding principles at Article is Win Together. A key tenet of this is that “We must give and receive honest, direct feedback. Feedback must be shared respectfully, without sugarcoating the truth.” In your review, you have some strong feelings and feedback, I’d encourage you to reach out to your manager, the People & Culture team or the leaders you mentioned and share your feedback directly with them. Have the conversations - this is how we Win Together. I’d also sincerely welcome a discussion with you on how we can make our Glassdoor replies more valuable. We don't think that people taking their time to leave us reviews is a joke, and we value their time and insights. -Brad Talent Acquisition, Director
- Current Employee★★★★★
A company that needs to get a hold of their vision & strategyMay 7, 2023 - Product ManagerRecommendCEO ApprovalBusiness Outlook
Brilliant and supportive team members Great physical product
Founders who are very unclear and not taking on decisions over what their business strategy needs to be in order to grow and scale. Because they do not want to take clear decisions, it makes it challenging for teams to align and work together towards common goals, leading to redundant products, projects and employee turmoil.Continue reading
Thank you for taking the time to leave a review here. I hope you were able to attend our Q2 All-Hands meeting, where our Senior Leadership Team shared our business direction, financial performance and areas of focus going forward to ensure we’re maintaining our momentum. If you missed this meeting, it was recorded and I highly recommend viewing it. Additionally, if you have concerns and a lack of alignment, please speak to your manager directly about them. If their answers are not sufficient then reach out to our founders directly - Aamir and Andy. Both not only welcome but crave honest, direct feedback, without sugarcoating the truth. Brad -Talent Acquisition, Director
- Former Employee, more than 1 year★★★★★
Great products, poor managementSept 1, 2022 - Product in Vancouver, BCRecommendCEO ApprovalBusiness Outlook
- Amazing designers + marketing team. Brilliant people! - Great products + discounts - Flexible work options (but only because of covid not because they were forward thinking) - Decent benefits
- Poor management (and i'm not talking about execs) - Some of the managers I've worked with don't know how to be managers. They don't know how to lead a team of people, lead by example, or know how to demonstrate compassion - My managers were not in communication with each other and thus I was overworked. I was blamed for it instead of being offered support or guidance when I brought it up on three occasions - You are literally just a number to Article. Nothing more. And at times you will see that you will be treated like such. - Poorly defined job responsibilities. I ended up doing a lot more than what was expected of me in this role which is fine. But management should be defining the responsibilities and managing their expectations of their subordinates better. - If you are asking staff to perform duties outside of their regular responsibilities, you should be patient, understanding, and offer guidance... I received very minimal of this. - Outlook doesn't look the hottest for the company - Downturn in sales post-covidContinue reading
Firstly, thank you for taking the time to review Article and your functional area. Your feedback not only helps us to identify key areas that require improvement, but gives us the opportunity to do so. Your points outlined address a number of key areas that we are working towards improving and refining at Article. In particular more clarity around roles and responsibilities, accountability and decision rights, as well as support for Managers, both new and tenured. This work is ongoing and will continue to be evaluated and improved upon. More-so we are committed to an open and transparent communication channel between all Particles across the company, so that all of our Particles, like yourself, do not feel unheard or unsupported by their department managers or the leadership team. This is a high priority for us. I have always viewed Particles as our greatest asset. I do hope in the future, as an Article alumni, that you have the opportunity to experience Article again in a way that leaves you empowered, heard and fulfilled. As always, I am happy to connect off-line for a coffee chat to learn more about your experience if you are open to it. - Wendy Youds, Senior Vice President, Product
- Former Employee★★★★★
Great.. Until it wasn'tMar 28, 2023 - Training and Development SpecialistRecommendCEO ApprovalBusiness Outlook
- Efforts to make employees feel seen - Great Benefits - Fair pay - Efforts to hire from within - Transparency from management
- Poor planning led to mass layoffs - Started changing into employees being numbers and forgetting about moral -Hyper micro-managementContinue reading
Thank you for taking the time to share all the things you valued about your time working at Article. During the pandemic, we experienced a period of hypergrowth where we grew 300% in a very short time. However, like many companies, in 2022 we needed to re-strategize given the impact of the current business climate, and focus on building a stable, sustainable foundation. I can understand how this felt at times; changes aren’t easy, and there has been a lot of hard work put in. Our Win Together and Ownership Mindset principles aren’t just words on a wall. We appreciate that our teams provide us with this open feedback so we can continue to improve, but we really do trust our employees to do their best work in solving some really interesting problems as we evolve. - Carlyn, Talent Acquisition Business Partner
- Current Employee, more than 3 years★★★★★
Stay away!Mar 24, 2023 - Manager in Vancouver, BCRecommendCEO ApprovalBusiness Outlook
The people at Article are still trying!
I am deeply disappointed by the experience I have with Article. The company's executive leadership is shockingly incompetent, and it is clear that they have no idea how to lead a company of this size effectively. The Marketing Leadership, for instance, has risen through the ranks quickly but is clearly not cut out for leadership in an e-commerce business. They default to micromanaging, which has caused a great deal of turnover within the department. Despite making major mistakes, they seem to be immune from any consequences, which suggests that they're part of a tight boy's club that values loyalty over competence. Thinking they're the smartest person in the room, despite having no idea how to create and execute a proper strategy is infuriating. The CEO is no better, with a clear unconscious bias that has led to drive-by management and a shocking lack of knowledge about his own business. While he likes to discuss issues on a philosophical level, people are losing their jobs due to the company's lack of direction. Maybe this is the reason why we don't have a BOD, there is no one to hold him accountable. The COO is stubborn and unable to collaborate effectively with his colleagues. He has failed to secure buy-in for a new operating system, which has resulted in a failed implementation. If this situation is not rectified soon, Article is in danger of collapsing, despite the many talented people within the company who are still trying to make a difference. The entire executive team appears to be unaligned, and this has been a major point of feedback from employees. However, instead of looking inward and addressing these concerns, employees are told that they will 'explain' the company's strategy one more time. This kind of dismissive response only serves to exacerbate the frustration and disillusionment felt by those who are struggling to make sense of the company's direction. In conclusion, I strongly advise anyone considering doing business with Article to look elsewhere.Continue reading
I am saddened to read that you are deeply disappointed by your experience at Article. It appears we have both been at the company for more than three years and have witnessed our growth, collective successes, and challenges. I would be the first to admit we have been experiencing growing pains as we continue to mature and build our company. Without the right context or clear communications, it's hard to understand the full picture and I recognize we have work to do to share our direction more effectively. Like many companies, in 2022 we needed to re-strategize given the current business climate and we have not always done a great job at communicating this internally. Regardless of challenges, how we work will always be guided by our company values such as Winning Together which encourages open honest dialogue in the spirit of being better. We provide a number of channels for employees to provide feedback such as: engagement surveys, pulse checks, focus groups, All Hands, Ask me Anything, and 1:1 discussions that anyone can have with any leader in the company. The leadership team, which includes myself, reviews all feedback in an effort to identify themes and actionable solutions. We take feedback from our employees seriously and thoroughly discuss all themes in the pursuit of making Article a better company. Our current strategy has set us on the right path and placed us in a position to take on future challenges. That said, we do acknowledge we have work ahead of us to be the company we can all be proud of. Given you are a current employee, I would love to have a completely confidential conversation with you to help me better understand the context behind how you’re feeling and to look for potential solutions together. Caroline Schein People + Culture, Vice President
- Current Employee, more than 1 year★★★★★
Future potential clouded by current stateMar 20, 2023 - Anonymous Employee in Vancouver, BCRecommendCEO ApprovalBusiness Outlook
Flexible, mostly remote environment. No return to office mandates. Great coworkers Good product/brand Base compensation and benefits are ok
Senior leadership team is struggling. Several of them lack experience working in large companiess. Lack of alignment at senior level. Lack of female leadership at the director level is worrisome.Continue reading
Hi there, thanks for sharing your review, and I agree, being trusted with work flexibility is really aligned with our guiding principle of Ownership Mindset. Also, it’s hard not to love our beautiful product and working with such talented coworkers. Regarding the senior leadership team, you’re correct they do have a variety of backgrounds, some have previously worked at large enterprise organizations and others have more startup-like experience. This is really complimentary and has been crucial to the success we’ve seen over the years - through our challenging and questioning industry norms. Inclusion is very important to Article, ensuring fairness and merit are at the core of all decisions, including all hiring and promotions - at this time 37.5% of our Directors and 50% of our VPs identify as female. Best, Brad -Talent Acquisition, Director
- Current Employee, more than 3 years★★★★★
Great Company to Work BalanceApr 1, 2023 - Logistics CoordinatorRecommendCEO ApprovalBusiness Outlook
Great coworkers, home office allows work balance, allows dogs in the office, great culture, supportive company. Great place to work.
Lack of career growth, no bonus.
Glad to see your time here has been so positive, and we appreciate your hearing all the things that you love about working here. We couldn’t agree more. Regarding why we don’t have a bonus, this was very intentional, as our founders strongly believe bonuses are not aligned to our guiding principles of "Win Together" and "Ownership Mindset". However, to ensure we pay fairly, when we do our annual compensation market studies, we benchmark against total annual cash compensation, where we include not only the base salary data but also bonus data. Regarding our lack of a bonus program, this was intentional, as our founders believe that rewarding based on merit through annual performance-based salary increases is more aligned with our “Win Together” guiding principle. However, we are committed to offering competitive pay. Our salary benchmarking methodology takes into account the total cash compensation (base salary, potential bonuses and other short-term cash incentives). In addition, we offer at least 3 weeks paid vacation, paid sick time, and stock options to our North American employees. - Sonia Senior Manager, People & Culture
- Former Employee, less than 1 year★★★★★
Good place for innovationApr 3, 2023 - Product Designer in Vancouver, BCRecommendCEO ApprovalBusiness Outlook
remote work, great engineering team, supportive atmosphere, engaging projects
Critical communication from leadership can be better
- Former Employee, more than 1 year★★★★★
Good company culture, stagnant departmentNov 23, 2022 - Customer Care SupervisorRecommendCEO ApprovalBusiness Outlook
Article has strong company values focusing on inclusivity, understanding, and diversity. They work to embody the culture of large tech brands with a focus on work life balance, remote working, and a swish office space with free snacks and drinks - should you decide to work from the office. Good employee benefits are given, especially for entry level positions, and equipment is provided for all roles. Good compensation compared to market average for the role.
The customer care department is an important one, especially for a company that prides itself on "customer obsession". However the department is mostly viewed by the company as crucial, but expendable - due to its entry level status. The Customer Care department does not get respect compared to other departments in the company. It is very hard to grow in the company into external departments.Continue reading
I've worked at Article for nearly two years on the Customer Care team. Throughout my time I've enjoyed working with teams across many different departments to resolve challenges and create ways for a smoother more enjoyable customer experience. It is very clearly understood that Customer Obsession is our trademark and what separates us from our competitors. It's inspiring to see all parts of the business factor this into every decision they make. There's always improvements to make and everyone across the business has an opportunity to be heard and make an impact on Article’s future. - Michael Ronan, Customer Care Manager
Article Reviews FAQs
Article has an overall rating of 3.4 out of 5, based on over 163 reviews left anonymously by employees. 51% of employees would recommend working at Article to a friend and 33% have a positive outlook for the business. This rating has decreased by -13% over the last 12 months.
51% of Article employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Article 3.9 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.