Article Reviews

Thanks for the frank and positive review. We are very glad to hear you enjoyed your time with our team. We plan our Software Engineering co-op terms well ahead of their start, making sure we have the support system in place, with a team buddy partnered with them from start to finish. As they are also full members of the teams they join, they participate in all team activities from planning the work to its delivery - ensuring that our co-ops have a meaningful work experience. We are starting our Fall hiring for a number of engineering co-ops now! Mohammad Nejad-Sattary VP of Technology

One of our guiding principles at Article is Win Together. A key tenet of this is that “We must give and receive honest, direct feedback. Feedback must be shared respectfully, without sugarcoating the truth.” In your review, you have some strong feelings and feedback, I’d encourage you to reach out to your manager, the People & Culture team or the leaders you mentioned and share your feedback directly with them. Have the conversations - this is how we Win Together. I’d also sincerely welcome a discussion with you on how we can make our Glassdoor replies more valuable. We don't think that people taking their time to leave us reviews is a joke, and we value their time and insights. -Brad Talent Acquisition, Director

Thank you for taking the time to leave a review here. I hope you were able to attend our Q2 All-Hands meeting, where our Senior Leadership Team shared our business direction, financial performance and areas of focus going forward to ensure we’re maintaining our momentum. If you missed this meeting, it was recorded and I highly recommend viewing it. Additionally, if you have concerns and a lack of alignment, please speak to your manager directly about them. If their answers are not sufficient then reach out to our founders directly - Aamir and Andy. Both not only welcome but crave honest, direct feedback, without sugarcoating the truth. Brad -Talent Acquisition, Director

Firstly, thank you for taking the time to review Article and your functional area. Your feedback not only helps us to identify key areas that require improvement, but gives us the opportunity to do so. Your points outlined address a number of key areas that we are working towards improving and refining at Article. In particular more clarity around roles and responsibilities, accountability and decision rights, as well as support for Managers, both new and tenured. This work is ongoing and will continue to be evaluated and improved upon. More-so we are committed to an open and transparent communication channel between all Particles across the company, so that all of our Particles, like yourself, do not feel unheard or unsupported by their department managers or the leadership team. This is a high priority for us. I have always viewed Particles as our greatest asset. I do hope in the future, as an Article alumni, that you have the opportunity to experience Article again in a way that leaves you empowered, heard and fulfilled. As always, I am happy to connect off-line for a coffee chat to learn more about your experience if you are open to it. - Wendy Youds, Senior Vice President, Product

Thank you for taking the time to share all the things you valued about your time working at Article. During the pandemic, we experienced a period of hypergrowth where we grew 300% in a very short time. However, like many companies, in 2022 we needed to re-strategize given the impact of the current business climate, and focus on building a stable, sustainable foundation. I can understand how this felt at times; changes aren’t easy, and there has been a lot of hard work put in. Our Win Together and Ownership Mindset principles aren’t just words on a wall. We appreciate that our teams provide us with this open feedback so we can continue to improve, but we really do trust our employees to do their best work in solving some really interesting problems as we evolve. - Carlyn, Talent Acquisition Business Partner

I am saddened to read that you are deeply disappointed by your experience at Article. It appears we have both been at the company for more than three years and have witnessed our growth, collective successes, and challenges. I would be the first to admit we have been experiencing growing pains as we continue to mature and build our company. Without the right context or clear communications, it's hard to understand the full picture and I recognize we have work to do to share our direction more effectively. Like many companies, in 2022 we needed to re-strategize given the current business climate and we have not always done a great job at communicating this internally. Regardless of challenges, how we work will always be guided by our company values such as Winning Together which encourages open honest dialogue in the spirit of being better. We provide a number of channels for employees to provide feedback such as: engagement surveys, pulse checks, focus groups, All Hands, Ask me Anything, and 1:1 discussions that anyone can have with any leader in the company. The leadership team, which includes myself, reviews all feedback in an effort to identify themes and actionable solutions. We take feedback from our employees seriously and thoroughly discuss all themes in the pursuit of making Article a better company. Our current strategy has set us on the right path and placed us in a position to take on future challenges. That said, we do acknowledge we have work ahead of us to be the company we can all be proud of. Given you are a current employee, I would love to have a completely confidential conversation with you to help me better understand the context behind how you’re feeling and to look for potential solutions together. Caroline Schein People + Culture, Vice President

Hi there, thanks for sharing your review, and I agree, being trusted with work flexibility is really aligned with our guiding principle of Ownership Mindset. Also, it’s hard not to love our beautiful product and working with such talented coworkers. Regarding the senior leadership team, you’re correct they do have a variety of backgrounds, some have previously worked at large enterprise organizations and others have more startup-like experience. This is really complimentary and has been crucial to the success we’ve seen over the years - through our challenging and questioning industry norms. Inclusion is very important to Article, ensuring fairness and merit are at the core of all decisions, including all hiring and promotions - at this time 37.5% of our Directors and 50% of our VPs identify as female. Best, Brad -Talent Acquisition, Director

Glad to see your time here has been so positive, and we appreciate your hearing all the things that you love about working here. We couldn’t agree more. Regarding why we don’t have a bonus, this was very intentional, as our founders strongly believe bonuses are not aligned to our guiding principles of "Win Together" and "Ownership Mindset". However, to ensure we pay fairly, when we do our annual compensation market studies, we benchmark against total annual cash compensation, where we include not only the base salary data but also bonus data. Regarding our lack of a bonus program, this was intentional, as our founders believe that rewarding based on merit through annual performance-based salary increases is more aligned with our “Win Together” guiding principle. However, we are committed to offering competitive pay. Our salary benchmarking methodology takes into account the total cash compensation (base salary, potential bonuses and other short-term cash incentives). In addition, we offer at least 3 weeks paid vacation, paid sick time, and stock options to our North American employees. - Sonia Senior Manager, People & Culture

I've worked at Article for nearly two years on the Customer Care team. Throughout my time I've enjoyed working with teams across many different departments to resolve challenges and create ways for a smoother more enjoyable customer experience. It is very clearly understood that Customer Obsession is our trademark and what separates us from our competitors. It's inspiring to see all parts of the business factor this into every decision they make. There's always improvements to make and everyone across the business has an opportunity to be heard and make an impact on Article’s future. - Michael Ronan, Customer Care Manager