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ProsThe values of Customer Obsession, Do It Differently, Winning Together, and Ownership Mindset are actually lived every day. The CEO's updates are not focused on revenue but on doing the right thing
ConsThe rate of growth can make things chaotic at times because the processes we have are sometimes from a time when the company was a quarter the size it is now. You have to be willing to work with a
Advice to ManagementStay the course on living our values and work on scaling our processes.
InterviewPhone interview during covid. Fired off several questions in a row, little organic conversation. All questions were straight to the point job related and then was asked if I had a family which was off putting as I don’t think that should be an interview candidate consideration.
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...The company did not handle the pandemic well and instead duped it's customers and expected the customer care team to handle the stress of lying to customers about stopping returns, dealing with hostile situations (upset customers yelling and swearing at you, rudeness within chats and general disrespect daily) and being denied any vacation time or mental health leave for those who were struggling with the current circumstances....
August 11, 2020