Are you an experienced Technical Program Manager who is excited about Cloud Infrastructure and partnering with Engineering teams leveraging cutting edge cloud natives technologies to deliver modern, highly reliable and scalable infrastructure? Does the world of Kubernetes, AWS, PaaS, excite you? Are you passionate about topics like Security, Cost Optimizations in Cloud? If so, we would like to meet you!

Guidewire provides outstanding software for the second-largest financial services industry in the world: insurance. We deliver the core applications that Property and Casualty (P/C) insurers use to build their products, sell policies, settle claims, and bill their customers. We deliver SaaS solutions via Guidewire Cloud that enable our customers to rapidly innovate and drive measurable value. Guidewire Cloud is powered by the highly resilient Amazon Web Services (AWS) cloud infrastructure, with SLAs backed by experienced Guidewire teams and SaaS-certified partners spanning application management, system administration, security and compliance, upgrades, QA testing, health checks, and other services.

Own, Plan and Deliver key cross functional initiatives, technical projects and complex features that will have the highest visibility with senior Engineering and Product leadership (Directors, Sr. Directors and VP).
Recommend, Define and Measure metrics that should matter for Platform teams. Lead teams in being more data driven when making decisions. Own those metrics, inspect for variances, propose corrective actions and drive changes to improve outcomes.

3+ years of experience in project/program management experience leading complex technical projects with strong preference to delivering cloud based solutions or managing Infrastructure projects.
Strong experience with using work planning and tracking tools like Jira, Aha, Trello, Asana etc to improve how teams manage & organize their work and report on progress.
Understanding of Platform Engineering, and how they contribute value to the organization.
Strong bias to being Metrics-driven: Experience determining effective program critical metrics and using them to measure program success and issues.
Be the glue that tightly aligns the otherwise loosely coupled, fast moving and high velocity teams.
Courage to pick up ambiguous problems, conduct independent research and facilitate decision making with Senior Leaders.
Demonstrate AI first mindset when it comes to work planning and execution tracking.

Advocate and active follower of cloud technologies and market trends.
Experience with Product or Engineering Operations.
Prior experience with managing Data Centers, Security, FinOps teams.
Technical Certifications on AWS, GCP, Azure, Kubernetes, Security or other cloud native technologies.
BS/MS degree (Computer Science or Math) or equivalent level of proven professional proficiency

This is not a Scrum Master role.
This position reports directly into Director, Program Management.
This is an office-based position based out of Toronto, with the flexibility to work from home as applicable.
References:
How our CCS group operates: https://medium.com/guidewire-engineering-blog/a-day-in-the-life-of-a-cloud-common-services-engineer-c67cf3debc57
Our architecture and technologies we use; https://medium.com/guidewire-engineering-blog/guidewire-cloud-why-hybrid-tenancy-is-the-right-choice-56a0ff176032 and https://medium.com/guidewire-engineering-blog/guidewire-cloud-why-hybrid-tenancy-is-the-right-choice-part-2-of-2-ba22c9888bb8

The Canadian CAD base salary range for this full-time position is $98,000 - $123,000 . Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.