Requisition ID: 260881
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Role
As the Group Product Manager CRM, you will assume ownership for the development and strategic roadmap of the CRM platforms by collaborating with a cross-functional team to conceptualize, define and implement the platform for Canadian Banking and drive a dedicated backlog with partners in Commercial, Retail, Business Banking, Operations, and Engineering. You will manage a team of Product Managers, oversee the rollout of an industry leading digital experience, and be responsible for engaging stakeholders, incorporating feedback from participants, prioritizing key features and experiences, and more. You will be responsible to partner with the CRM Vendors, other product managers, functional SME’s, bank stakeholders, software engineers, and designers, to translate the client journeys into actionable, prioritized backlog deliverables and follow through to delivery. Critical to success in this role is the ability to build strong relationships with partners (both internal and external) and lead large-scale, multi-faceted programs. This role ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. The Associate Group Product Manager will have E2E responsibility for the product roadmap and prioritization of the backlog based on user feedback, prioritization strategy and financials.
Is this role right for you? In this role you will:
- Leader in agile product management to prioritize effectively and manage inter-dependencies across key scrum teams
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
- Prioritizes and manage a dedicated backlog with partners across Commercial, Retail, Business Banking, Operations, and Engineering
- Partners closely with the CRM Vendors and Engineering to ensure a user experience across client segments that is logical, engaging, and accessible
- Partners closely with business stakeholder teams to ensure an effective operating and delivery model
- Uses data to drive decisions, building hypotheses, testing and iterating, including planning for the right incorporation of data and analytics strategies into roadmap
- Maintains a prioritized backlog, supports the creation of detailed user stories, and participates in sprint planning and review activities. Engages day to day with the scrum teams, clarifying questions and helping with decision making.
- Plans for and considers reusability of Canada components in other markets across the Bank’s International footprint.
- Engage with Business Leads and effectively communicate product release contents and expected product capabilities/customer journey.
- Coach team members and help with their development / desired outcomes as required.
- Resolving issues between team members/stakeholders to meet objectives / overcoming obstacles/guiding to alternatives, if required
- Reporting to senior management the progress of (and escalating issues with) recommendations and solutions to consider
- Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
- Minimum 5 years experience in building customer facing digital products
- Managed a technology product or a digital journey end to end, from inception to delivery
- Strong understanding of the Commercial, Retail or Business Banking business lines including policies and processes, servicing models and products
- Ability to build trusted relationships, instill confidence and influence stakeholders
- Experience with financial products and services in direct investing and/or wealth management
- Master of identifying and solving ambiguous problems to drive customer and business value
- Knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Finance
- Excellent organizational and analytical skills with strong attention to detail
- Curious and experimental mindset to drive innovation
- Great verbal and written communication skills, with the ability to engage and influence stakeholders at different levels in the organizations
- Engineering, Computer Science or Business degrees considered an asset
What’s in it for you?
- A rewarding career opportunity to create a new mandate and change how the bank operates – putting capabilities first
- An organization committed to making a difference in our communities – for you and our customers.
- A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible envir
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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