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      Customer Support Specialist Interview

      Sep 2, 2015
      Anonymous interview candidate
      London, England
      No offer
      Positive experience
      Average interview

      Application

      I applied through a staffing agency. The process took 5 days. I interviewed at Uber (London, England) in Jul 2015

      Interview

      Via Hays Recruitment Agency, after a short phone interview I was invited to an Uber Assessment day which lasted 2-3 hours and involved speaking to a group about myself, past experience and what I had learned about the person sitting next to me in the 5 mins given. We were then put into groups and given different scenarios and asked to present how we would go about replying to the complaint to the group and Uber representative. I was then called a few hours later and a one on one interview was set up at the Uber London offices.

      Interview questions [3]

      Question 1

      Describe one time you have dealt with an angry customer in the past
      Answer question

      Question 2

      How would you go about responding to a complaint that came in where a woman is claiming she has been sexually harrassed by a driver and had to run from the cab, yet the driver is claiming that he had had an extremely drunk and rude customer who he had to tell to leave the cab?
      Answer question

      Question 3

      Why do you want to work for Uber London?
      Answer question

      Other Customer Support Specialist interview reviews for Uber

      Customer Support Specialist Interview

      Jun 28, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Uber

      Interview

      Typical interview. The role was for a bilingual driver support specialist so half of the interview was in Spanish. Do your research on the company and you’ll impress whoever is interviewing you.

      Interview questions [1]

      Question 1

      Tell me a time you encountered difficulties with a software or application and how you fixed it. (Respond In your second language…in my case Spanish)
      Answer question
      1

      Customer Support Specialist Interview

      Sep 6, 2023
      Anonymous employee
      Monterrey, Nuevo León
      Accepted offer
      Positive experience
      Average interview

      Customer Support Specialist I Interview

      Sep 11, 2023
      Anonymous employee
      Monterrey, Nuevo León
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Uber (Monterrey, Nuevo León) in Feb 2021

      Interview

      Desde el principio todo fue muy bien organizado y el feedback también fue muy rápido como el resto de los procesos que tuve. El entrevistador fue muy amable así como también mi jefe directo.

      Interview questions [1]

      Question 1

      Relacionado a los estudios y experiencia.
      Answer question

      Application

      I applied online. The process took 1 week. I interviewed at Uber (Monterrey, Nuevo León) in Oct 2020

      Interview

      la entrevista principal te la hace RH pasando ese filtro te hace un entravista un equipo de trabajo Estaunidenses , y ven tu nivel de ingles , tal vez escrito no sea muy bueno pero le interesa que sea fluido , entendible , que sepas trabajar bajo presion y que estes acostumbrado a manejarla

      Interview questions [1]

      Question 1

      porque deberiamos contratarte? cuantos correos y llamadas recibias por dia en tu anterior trabajo ? como controlas el estres ? sabes trabajar en equipo?
      Answer question

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