The process took 2 months. I interviewed at USAA (San Antonio, TX) in Feb 2011
Interview
I first applied in December 2010, was contacted at the end of the month. I was asked to do an online assessment and skills test. I was then scheduled for a phone interview mid January, right then I was scheduled for a face to face interview in February. The environment was a little snobby, the interviewees were really nice. The questions were general interview questions as well as some role playing.
Interview questions [1]
Question 1
*Which of USAA's core values do you feel describes you?
I applied online. The process took 2 days. I interviewed at USAA (San Antonio, TX) in May 2011
Interview
I applied online, and it took a good month to hear back. I had a friend work there and I put her name down so I think that helped. I received an email that I was sure was spam until I looked it up and verified it was legit. I then completed the online app, and did the assessment it was so easy! A personality test and call center environment stimulation. After that I received an email two days later that said congratulations i've made it this far in the hiring process along with an interview date for a phone interview with the phone rep for two days later. Over the phone we went over my resume, and she asked where I see myself in 2 years with the company, and also why would I want to become part of USAA. Super easy! I A'ced the interview and was then set up with a final interview on site with 2 managers. I responded back and declined the interview and sent them my gratitude.
I applied online. The process took 1 week. I interviewed at USAA (Colorado Springs, CO) in Mar 2011
Interview
First, they call you up to take a phone interview with a HR person. Then if you pass the set up a time for you to take a computer based ethics test. After you pass the test you interview with a manager. If they like you, you get call quick like next day in some cases to set up a time for a background check and drug test. After all that is passed your scheduled a date and time to start a formal training class.
Interview questions [1]
Question 1
How do you feel about the military? Do you have family member in the military or are you in the military. Why did you leave your last job.
I applied online. The process took 2 weeks. I interviewed at USAA (Phoenix, AZ) in Feb 2011
Interview
I set up a profile on the USAA career center and applied online. Four days later I received an email to complete two assessments within 48 hours. They were unique and took at least an hour to submit. One assessment included answering solutions to math, grammar, organization, personality and the other was an inbound call simulation. I received an email the next day with my phone interview (date, time, contact) which was to take place the following week. The phone interview was a very important step, and she let me know right away I was going forward. I initiated a background check, submitted a UA, and next day, visited on campus for a face-to-face interview with a hiring manager from the department I applied for. Later that day, I was emailed that, based on my interviews, I would be selected for employment when my prescreening results came back acceptable. A week later I got the official call with my start date! There were about 3-4 people walking me through the process the entire time and really made the experience worthwhile.
