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      State Farm

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      Retention Specialist Interview

      Jun 10, 2024
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at State Farm (Dallas, TX) in Jun 2023

      Interview

      They will send you a link where you record yourself answering the interview questions, and the entire process is only around 5 minutes, and you have two chances to record

      Interview questions [1]

      Question 1

      Tell me about a time when you overcome a difficulty
      Answer question

      Other Retention Specialist interview reviews for State Farm

      Retention Specialist Interview

      May 24, 2025
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at State Farm (Dallas, TX)

      Interview

      Prepare Thoroughly. Preparation goes beyond just understanding and researching the company's website and perusing the annual report; they're a given. ... Make a Good First Impression. ... Run Offense, Not Defense. ... Use a Nonverbal Strategy. ... Be Positive. ...

      Interview questions [1]

      Question 1

      Job experience and qualified experience, education
      Answer question

      Retention Specialist Interview

      Oct 30, 2023
      Anonymous employee
      Bloomington, IL
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at State Farm (Bloomington, IL)

      Interview

      First there's a typing assessment that's not hard at all, then a phone call confirming details about the job role and requirements, then a video interview where you submit a video answering the questions given to you on the screen.

      Interview questions [1]

      Question 1

      I forgot specifically what the questions were, but it was mainly behavioral questions and maybe why state farm
      Answer question
      1

      Retention Specialist Interview

      Jun 27, 2023
      Anonymous employee
      Richardson, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at State Farm (Richardson, TX)

      Interview

      It was lengthy, i had to have a phone interview and then a video interview where i recorded myself answering questions. Overall, the process was about a month. As long as you are customer focused you will land the job. It's all about customers and metrics.

      Interview questions [1]

      Question 1

      Describe a time a customer was upset? How did you handle it?
      1 Answer

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