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      Customer Support Specialist Interview

      Sep 14, 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at Smartsheet in Aug 2021

      Interview

      It was a three part process. The first interview is a phone screening with a recruiter. The questions were general and overall I had a good experience with the recruiter. The second interview was a mock call and final interview to get to know you better. I was interviewed over zoom with two managers at the same time. Although I familiarized myself with Smartsheet prior to the interview I was nervous and did not reach the solution to the problem. After the mock call I could tell one of the managers was no longer interested in me as a candidate. During the Q&A, this manager was quite rude when it was my turn to ask questions about the company and position. Their tone of voice was berating and they pretty much tried to rush me through them. Based on my experience I'm glad I did not get an offer and would have declined if I did.

      Interview questions [1]

      Question 1

      Mock call* This particular cell (with countif formula) is not working correctly and I'm not sure why
      1 Answer

      Other Customer Support Specialist interview reviews for Smartsheet

      Customer Support Specialist Interview

      Nov 25, 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at Smartsheet in Nov 2021

      Interview

      Recruiter could barely answer basic questions I had about the job. I've been doing this position five years at my current company, and his lack of knowledge for a recruiter made me worry. Red flag. Ended up relieved I did not move forward. I think I must have made the interviewer feel embarrassed for not being prepared at all. Hopefully they will do better for others in the future.

      Interview questions [1]

      Question 1

      What I liked about Customer Service.
      Answer question
      1

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