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      Customer Success Manager (CSM) Interview

      Nov 6, 2025
      Anonymous interview candidate
      New York, NY
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at SAP (New York, NY) in Sep 2025

      Interview

      Met with a Recruiter who asked about background and Customer success based questions. Wanted to know personal traits and characteristics as well. Overall I believe I was just slightly unprepared for the questions as it was my first customer success interview

      Interview questions [1]

      Question 1

      Explain AI to your Grandparents without using the words Artificial Intelligence.
      Answer question

      Other Customer Success Manager (CSM) interview reviews for SAP

      Customer Success Manager (CSM) Interview

      Jan 11, 2025
      Anonymous interview candidate
      Buenos Aires
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 4 months. I interviewed at SAP (Buenos Aires) in Nov 2024

      Interview

      Primero una entrevista 1:1 con una integrante de HR y luego dos assesments: uno de inglés y otro de personalidad. Si pasas este proceso, te invitan a un bootcamp de día entero un día laboral de semana. De por sí la experiencia está buena y aprendes un montón, pero siendo externa a la empresa, te hacen competir con gente que ya está en la misma y que saben con qué se van a encontrar en el bootcamp y que se va a esperar de ellos. Ademas, el material que te piden que lleves preparado te lo mandan la noche anterior. No menos importante, al finalizar la entrevista te dicen que en una o dos semanas te van a estar avisando por si o por no. Me termino llegando un Mail genérico dos meses después un viernes a las 23 pm, después de que yo haya tenido que pedirme un día de vacaciones para asistir al bootcamp.

      Interview questions [1]

      Question 1

      En la 1:1, te preguntan un poco sobre vos y cómo resolverías determinadas situaciones. En el bootcamp, en equipo, te dan un caso real para que presentes y expongas ante un cliente
      Answer question

      Customer Success Manager (CSM) Interview

      Jan 6, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at SAP in Oct 2018

      Interview

      Simple process where you get asked about achievements and previous experience applied to the role you are applying for. Very formal but easy going hiring manager. Would recommend to read some information about the company itself as some of the question were based on that. Other than that it was straight forward.

      Interview questions [1]

      Question 1

      Real life example of achieving goals
      Answer question

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