I applied in-person. I interviewed at Manulife (Lapu-Lapu City) in Aug 2015
Interview
First will be an exam, then initial interview followed by the next interview which is from a team lead then by a senior from the account. Interviews can be challenging since the account is not easy. They will ask you thoroughly on the details that you have provided in your resume.
Interview questions [1]
Question 1
Do you have any experience handling irate customer?
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Other Customer Service Representative interview reviews for Manulife
This is a phone interview, around 15 minutes long, to validate my interest and availability for different shifts, questions are quite easy, about my previous experience in call center, customer service attitudes, basic knowledge about finances and things like that.
Interview questions [1]
Question 1
Experience in call-center, KPIs, how do I handle stressful situations, and difficult clients.
I applied online. The process took 1 day. I interviewed at Manulife (Cebu City) in Sep 2025
Interview
The interview process was very straightforward and professional. Questions were clear and easy to understand, with no unnecessary pressure. The interviewer was polite, respectful, and focused on relevant topics, making the overall experience smooth and comfortable.
I applied in-person. I interviewed at Manulife (Manila, Manila) in Oct 2024
Interview
Good flow and kind interviewer.. Interviewee won't feel nervous. You'll surely pass if you focus on and understand the main question. Interviewer will also help you to answer questions if they feel you're having difficulty answering the questions.
Interview questions [1]
Question 1
Among all your jobs why did you choose BPO industry?
