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      GEICO

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      Related searches: GEICO reviews | GEICO jobs | GEICO salaries | GEICO benefits | GEICO conversations
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      Customer Service Representative Interview

      Jun 20, 2011
      Anonymous interview candidate
      Woodbury, NY
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at GEICO (Woodbury, NY) in May 2011

      Interview

      I had applied online through Indeed.com. I received an email from them two days later, requesting that I come in and take a test. The location can be a bit of a hassle to get to if you don't have your own means of transportation, since only one bus goes by, and it stops at around 7pm. The building was neat and clean; the people friendly and courteous. Make sure you have your I.D. ready; you will be given a pass to enter the inner offices. I was seated in an area where there was a video playing, giving candidates a more in-depth look at the company and the different positions. You will be asked to sign some papers, and fill out a little information. Next, you and your group will be lead into the testing area. The test basically tests you on your typing skills, and data entry under pressure. Afterwards, your are led back to the previous area. Some people were called into an office, where I'm pretty sure they were told they didn't pass; as they left right after. Soon, a gentleman let those of us remaining know that we had passed and would be given appointments for a phone interview later on in the week. For the phone interview, make sure you sound preppy and happy! They'll ask you why do you want to work for Geico, about your previous employment, and what would make you a good choice. They'll go into an in-depth inquiry about your past work history, so if you need to, make sure you have your resume handy! They'll be typing in your replies as you answer.

      Interview questions [3]

      Question 1

      Why do you want to work for GEICO?
      Answer question

      Question 2

      What qualities would make you a good candidate for [position you are applying for]?
      Answer question

      Question 3

      Was Geico the first job you applied for? If not, where else did you apply?
      1 Answer
      1

      Other Customer Service Representative interview reviews for GEICO

      Customer Service Representative (CSR) Interview

      May 7, 2026
      Anonymous interview candidate
      Virginia Beach, VA
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at GEICO (Virginia Beach, VA)

      Interview

      There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.

      Customer Service Representative Interview

      Apr 27, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at GEICO

      Interview

      Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour

      Customer Service Representative Interview

      Mar 30, 2026
      Anonymous interview candidate
      Tampa, FL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at GEICO (Tampa, FL)

      Interview

      It was a weird process, first it was on zoom and my interviewer told me to turn off my camera because of the bandwidth issues. Then she asked three questions and provided me the job description and the hours. She then asked me if I was looking for other work and If I was currently working. I did tell her that I am currently working and she told me that I have enough time to provide my current job a two weeks notice. After the interview she told me that she was going to endorse my application for review. Then she sent me another email saying that “Your recruiter will be in touch with you for next steps”. Then in the middle of night not even 24 hrs, I get a generic email saying that I was passed on. I wanted to find out why did I get an email saying that a recruiter was going to contact me, then I passed on from someone else. This was a customer service position and during the interview she told me that I have a lot of experience. I just didn’t like during that interview I was given false hope. I would not recommend applying to this company.

      Interview questions [1]

      Question 1

      1. Tell me a time when you had to deal with a customer and provided empathy?
      Answer question

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