Filled out an application online and got an email to set up my phone interview the next day. My phone interview was that following Monday, and it lasted about 20 minutes with a recruiter who asked the typical "tell me about yourself" question and explaining the job a bit more. The recruiter liked me and invited me in to take the computer testing part of the interview. It's very easy you're basically ore sticking what you'd be doing on the job. It consists of taking computerized phone calls where you ah e to input customer information into the system as it is told. I passed that and was told to wait for a recruiter to interview me 1 on 1. That step lasts about half an hour, and she asked me situational questions. I passed that portion and move onto taking a "mock" call center test where I sat in a room alone with some made up customer records and a recruiter called me on the phone acting as those customers. I had to try and resolve their issues and document it on the records. The last step is to sit in with an associate from the department and see what it's like to do the job. Right after that the manager from the department interviewed me an asked more situational questions. I was then offered the job and had to fill out paper work and take my official Id photo.