1st phone interview with hiring manager, 2nd interview was with the area manager and included a Role Play. They don't expect you to know everything they just want to see how you handle yourself under pressure in my opinion.
Interview questions [1]
Question 1
Give me a time when you disagreed with a customer.
Informative, not many questions. Tells you
About the job and the pay. then they’ll send your application to the hiring manager if you qualify for the job. from that you will have a second interview. The second interview is when you’re offered the job
An endless visual test with a timer attempting to judge your visual acuity, patience under pressure, etc. If you pass that you should get a call from an HR representative where you will speak on a high level about the job. Then you will have a series of questions where they want you to audio/visual record your answers. Then you will be placed in a live virtual scenario where you'll have mock customers and repair shops argue with you. Then you'll have an interview with a member of management in the area. If you pass all of that they'll typically offer.
Interview questions [1]
Question 1
The scenario is the most difficult, they're looking for people who can't handle the negative interaction, ie where the person freezes up, shows frustration/confusion, or outright gets upset.
