Two 15 minute phone screens with a recruiter that were followed by a 45 minute zoom interview with hiring manager / supervisor. Asked things about general commute and gave general rundown of job
Interview questions [3]
Question 1
At Geico every call needs to be perfect 5/5 stars. Supervisors will be listening to every call and giving you feedback/instructions after every call, making sure you meet metrics etc. Are you okay being micromanaged/ how do you feel about being micromanaged?
If you have more than a 20 min commute, at each stage in the interview process each person will ask you the same question but 3 times just slightly different wording. How do you plan to be on time? Are you mentally prepared for the commute explain? Are you really sure you're okay with that commute?
A clients rate went up $60 due to an accident where they backed into their neighbors mailbox. They call in upset about the increase in price. Word for word what would you say to this client.
There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.
I applied through other source. The process took 2 weeks. I interviewed at GEICO
Interview
Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour
I applied online. I interviewed at GEICO (Tampa, FL)
Interview
It was a weird process, first it was on zoom and my interviewer told me to turn off my camera because of the bandwidth issues. Then she asked three questions and provided me the job description and the hours. She then asked me if I was looking for other work and If I was currently working. I did tell her that I am currently working and she told me that I have enough time to provide my current job a two weeks notice. After the interview she told me that she was going to endorse my application for review. Then she sent me another email saying that “Your recruiter will be in touch with you for next steps”. Then in the middle of night not even 24 hrs, I get a generic email saying that I was passed on. I wanted to find out why did I get an email saying that a recruiter was going to contact me, then I passed on from someone else. This was a customer service position and during the interview she told me that I have a lot of experience. I just didn’t like during that interview I was given false hope. I would not recommend applying to this company.
Interview questions [1]
Question 1
1. Tell me a time when you had to deal with a customer and provided empathy?
