I applied online. I interviewed at CIBC in Feb 2016
Interview
Applied via the CIBC website. I was contacted a little over a week later to set up a phone interview. I have just completed the phone interview and was told that I may hear from a branch manager within the next week for a final interview.
Interview questions [1]
Question 1
Do you have any experience handling money?
Why are you interested in working at CIBC?
What do you know about the CSR position?
Do you have experience with Sales targets?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc