I applied online. The process took 5 days. I interviewed at CIBC (Montreal, QC) in Dec 2024
Interview
The branch director and regional manager both were present during the interview and were very approachable and friendly. They were genuinely interested in my career interests and previous personal experience.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc