I applied online. The process took 2 weeks. I interviewed at CIBC (Vancouver, BC) in Oct 2015
Interview
Prescreening was via online application, closing date was rather arbitrary as a previous position was filled before the substation deadline. Stage 1 interview was over the phone with HR , with a final interview in person at the branch with 2 managers. I was phoned within 1 day with their decision
Interview questions [1]
Question 1
Behavioural interview - asked about a time I handled a difficult client
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc