I applied online. The process took 1 day. I interviewed at American Express (Brighton, England) in Jan 2023
Interview
the interview was certainly thorough, tough and competency based for sure. the telephone customer query part was not telephone based as they had issues with there phone system at the time, so I had the interviewer face to face which was quite off-putting.
Interview questions [1]
Question 1
I was asked to describe a time I resolved a challenging customer issue
had three steps. interview with recruiter then had to come in and interview with performance based questions followed that up with a role play sesh. You then had to go on the website confirm everything is correct. then drug test and background check
Not good, they just asked star based behavioural questions and it sucks to remember the pattern . They should change the interview process /pattern.. and also I don’t think they know how to hire a person, shame on them
first interview- behavioral round with talent acquisition on teams
second interview-in person with 2 team leads, 5 behavioral question and scenario based
2 assessments for language and other types of assesments
Interview questions [1]
Question 1
how would you handle a caller who asked you to do something against procedures