Pros
None - during the interview process the MD and CEO (Co-owners) we're very positive and painted a rosy picture, promised change after a challenge about the poor customer reviews online. See Con's for reality. If I could leave zero stars I would.
Cons
Toxic culture lead by the co-owners; bordering on bullying and incredibly unprofessional. All they care about is shifting units; they don't care about staff, partners, suppliers and worst of all customers. Product is sub-standard, and they know it, but they sell volume and ignore the product issues and customer feedback. They actively leave fake reviews on the various review sites and demand staff/ suppliers bump up their scores. They often advertise false delivery dates; knowing full well the product is not even out of the factory; this is all to get cash flow and then the Customer Service team have to deal with large customer backlashes when deadlines pass. Staff turnover is often a strong indicator of a company's quality; and the fact that theirs is high says it all; including the three Director's leaving the business in the last 6 months. Staff morale is low and they rely on hiring young staff, paying low wages and burning through them.
